This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
10/25/2019-the front windshield was hit by something while traveling on the highway. I inspected the windshield and did not find any evidence of damage. The next morning there was a long crack in my windshield. I contacted Kia and was informed that this was not a warranty issue and would not be covered. The windshield was replaced with a Kia replacement windshield by safelite. The cost of repair was $1,540.43. A claim was made and paid by my insurance carrier aig. A few months later I received a letter from Kia acknowledging that there was an issue and the cost of the repair would be paid for by Kia. I contacted aig and let them know, but to my knowledge, aig has not made a request for reimbursement. 8-10-2020 my replacement windshield was hit by a small object while traveling at highway speed. The window immediately developed a crack that continued to expand as I drove. The break happened yesterday. I took the vehicle into a Kia dealership and have filed a claim. I am waiting for a decision and a replacement windshield. In the meantime the crack is continuing to grow and is now 24' long and growing. It is my understanding that Kia is going to pay to replace the windshield, but my service advisor told me that Kia would not pay for any additional replacements. Note both incidents happen on the way home from my weekend house on us-59 North.
7/29/2020 driving on highway, semi drives by and a rock hit my windshield, right in the middle, it did some pretty good damage, I drove straight to my insurance company by the time I had arrived there it was splintering everywhere, my agent came out to look at it and he could not believe the damage to the windshield from the rock., my husband and I have only had the care for 3 months. I have been researching for a new windshield and came across this website so I thought I would reach out to you all since I am still trying to find a replacement windshield.
My windshield cracked while I was driving 20 mph going to the grocery store that is located 2 blocks away from my house, it started with a small crack and by the time I was done with the shopping the crack spread to 2' attached please find pictures showing how the windshield looks
Windshield cracked in the bottom passenger side corner after owning the car for about 4 months and spread over 12 inches by the next day without having any reallocation that something even hit it. The crack doesn't look to have a "rock chip" type of marking.
- Aspermont, TX, USA
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I purchased my Kia Telluride sx in June 2019. I have approximately 12K miles on the vehicle. A few days ago, while driving on the highway with the flow of traffic, I changed lanes with a small car (Honda civic or equivalent) about 5 or more car lengths ahead of me. As I completed my lane change, a pebble hit the windshield near the passenger A-frame, about 3/4 of the way up. The pebble must have been small as we were on the main lanes of the highway, and there were no commercial vehicles around. The pebble made a small impact point, and a near-immediate 6-8 inch crack. The outside temperature was approximately 95F to 100F. Over the next 2 hours, the crack grew quickly to around 30 inches across the middle of the windshield, towards the driver side. It has continued to grow a few inches a day, depending on how much the car is being driven and I suspect that hot outdoor air temperatures increase growth. I notified my local Kia dealer about the issue and also informed them of the corporate guidance sent out from Kia in November 2019 about this issue to provide goodwill replacements to Telluride owners. They were aware of the guidance and agreed to replace the windshield at no charge to me.
I have had my Kia Telluride ex 2020 for the past 4 months. On month 3 its windshield cracked while driving on right lower side and cracks started to quickly expand needing to replace the windshield through insurance and paid 500$ deductible. I never anything hitting the windshield at that time. Again just a few days ago in month 4 of ownership windshield glass has chipped from two places. I never saw or heard anything hitting the glass while driving and I am the only driver.
Vehicles windshield has multiple chips and cracks. Windshield was hit with small rock leaving large bubble and cracks in the glass. A week later a small rock hit my windshield leaking a small chip. A month after that it happened again with even a smaller rock. All damage occurred while driving the vehicle in town going under 50 mph.
Windshield cracked from chip that I heard happen on the highway 3/6/2020. This window is an oem replacement window from Kia. The first windshield had the exact same thing happen in July 2019 within the first month of purchasing the car.
I was driving on the highway and heard a fairly quite noise, looked up and there was a quarter size, bullseye crack in the windshield which quickly grew to a 3 feet and growing crack.
While driving down the expressway in late February, a small rock hit the drivers side lower windshield. Immediately, I saw a bulls-eye appear followed by a line crack. After driving a mile or so I saw the crack quickly expand. Over the course of a few days it got worse. I filled a claim and got it replaced with an oem windshield. About 2 weeks ago, I took the car to the car wash and now the windshield has fine scratches all over it but not the rest of the car. Something is definitely amiss here.
My 2020 Kia Telluride windshield is cracked. It's on the passenger side of the windshield. It's a long crack that start at the A-pillar and travels across the windshield. When I got in my car to go somewhere I saw the crack. I never saw or heard anything hit the windshield this time. Also my wife and my sun never saw or heard anything hit the windshield this time.
We purchased the new Telluride in December, 2019. The windshield cracked and the crack ran across half of the windshield. Kia did replace the windshield without a charge. This was one in February 2020. Our new windshield now and a big chip in it, about the size of a pencil eraser. There is less than 7000 miles on it. There must be a defect or quality issue in the windshield glass they are using. We are in our late 60's. no off reading or risky driving. We were driving on the interstate when the new chip happened.
The windshield has cracked beyond reoair within a few hours. It started with a small chip on drivers side andnwe were planningnto get it fixed next day. A few hiurs later we went to the garage and itnwas a huge crack spread across the windshield. This seems like a ongoing problem with others and we want this reported as well. We were driving about 35 mph on normal road conditions. Seems like something small hit windshield the crack was about a nickel size and then booom!
The windshield has cracked on both sides and has extended beyond repair. This appeared to happen during normal driving conditions. The dealer wants to charge us about $800 to repair. This seems like a ongoing problem with others and we want this reported as well.
Vehicle in motion on highway - small pebble hit windshield which chipped then cracked very quickly in a short period of time preventing repair of the chip and requiring windshield replacement.
The windshield has appeared to crack for no reason. We did receive a letter from Kia saying they would replace it but they need to actually recall these windshields if they are having such and issue with them. I've only had it for 4 months. Not sure how long it has been like this but we just noticed it this weekend.
I've had my 2020 Kia Telluride less than two weeks, got into the car which was parked in the garage and the windshield was cracked. Never heard a rock hitting the windshield at any time (I'm the only driver), the crack started in top corner on passenger side and traveled across the top half of the windshield in about 3 hours. Had a 2014 sorento with 12 to 14 rock chips that never spread like this.
A D V E R T I S E M E N T S
- Houston, TX, USA