2008 Lexus IS 250 body / paint NHTSA complaints: Structure

NHTSA — Structure Problems

2008 Lexus IS 250 (Page 1 of 2)


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
35,183 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Lexus IS 250 body / paint problems

body / paint problem

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2008 Lexus IS 250 Owner Comments (Page 1 of 2)

problem #29

Oct 012015

IS 250 6-cyl

  • miles


2008 Lexus IS250 (VIN [xxx]). received a recall on dashboard. Crown Lexus in Ontario California approved the replacement of dashboard as well as all doors in October (?) 2015. I have been calling the dealer multiple times, but still unknown when the parts will come in. I have called Lexus directly on estimate time to ship out parts, but they never provided any answer. I am hoping to sell the car, but resale value would be affected by this not to mention the glare causes safety concern. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Brea, CA, USA

problem #28

Feb 092015

IS 250

  • miles
The contact owns a 2008 Lexus Is 250. The contact stated that the dashboard melted and caused a glare while driving. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Tyler, TX, USA

problem #27

May 012014

IS 250

  • miles
Dashboard is sticky and scuffs if you touch it and so are the door panels. If your nail touches it, it digs a deep hole. Something sticky and unsafe sweats from the black part.

- Venice, FL, USA

problem #26

Mar 032014

IS 250

  • miles


Dashboard has melted and causing significant visibility issues while driving.

- Tampa, FL, USA

problem #25

Aug 162014

IS 250

  • miles
Heat causes the dashboard and door panels to melt. The dashboard when melted causes a glare on the windshield, that makes it hard to see objects on the road.

- Waipahu, HI, USA

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problem #24

Jun 012014

IS 250 6-cyl

  • 60,000 miles
Dash looks like it is melting and door panels are soft and tacky.

- Jesup, GA, USA

problem #23

Apr 012014

IS 250 6-cyl

  • 87,000 miles


It was 90 degrees out and my dashboard was so gooey like sticky I was on my way to work and had a glare half the size of my windshield very dangerous could barely see on a sunny day. Door panels melt also leaving particles in your fingernails gotta clean my kids nails everyday and make sure they wash there hands everytime opening the door cause kids will be kids and sticks fingers in there mouths im very nervous about these particles falling off and melting we are breathing in whatever hazardous material is used to make the dash. The glare is very dangerous they need to recall these dashboards im scared everytime I get in my car this is very dangerous sometimes you cant see people crossing the street.this needs to be recalled I got tons of pictures of the glare and the sticky dash its my whole dashboard and my door panels its all melting I took it to Lexus for major concern they denied me any help.

- Port Saint Lucie, FL, USA

problem #22

Oct 032013

IS 250 6-cyl

  • 35,760 miles
My Lexus IS350, 2008 has just over 40000 miles. The dash for about a year or more Is sticky. Driver side Is worst. Reflects into windshield making it hard to drive. I called Lexus several times with no help. Try water/ water and soap. Come in and let detailers look at it. Can't do any thing. Call Lexus dot com. Can't do any think. Never put any on dash as windshield Is too close to dash. The reflection makes it hard to drive in sun. Seems like dash glue Is coming up. Seems like maker should have a fix. Its getting dangerous to drive. Wanted to keep car a long time but don't know now. Scary.

- Redondo Beach, CA, USA

problem #21

Oct 092014

IS 250

  • miles
My car Is six years old. It was purchased new. Over time the rubbery substance my dashboard Is made of has started to melt and become sticky. I've never had this happen in a vehicle and wouldn't expect it from a Lexus. Recently, the sun has started to glare off of the melting dashboard, onto the windshield, making visibility of the road difficult. I'm concerned for my safety. Lexus needs to issue a recall. Please help.

- Beaumont, TX, USA

problem #20

Aug 312014

IS 250 6-cyl

  • 99,000 miles
The plastic dashboard on my vehicle has become wet and sticky because of the sun. There Is a bad glare fr the dashboard making it dangerous to drive in the sun as I cannot see clearly in front of me.

- Palm Beach Gardens, FL, USA

problem #19

Jun 012010

IS 250 6-cyl

  • 10,000 miles


Melting dashboard. The material used to create the dashboard has been turning soft, gooey, and shiny over the years. The shine is extremely dangerous in that it obstructs and distracts the view of the driver. A recall should be alerted to resolve this issue.

- Chula Vista, CA, USA

problem #18

Apr 022012

IS 250

  • miles
I purchased my leased Lexus on 12/10/2011. Shortly thereafter, the dashboard started to melt. I have an extend warranty but it does not cover dashboards. I cannot put a cover over the window as the cover sticks to the dashboard. I have been to the Lexus dealership where I purchased it in West palm beach, fl but they will only pay for the part. I would have to pay for labor at a cost of almost $800. I feel that this is considered a defect. I have owned many cars in my lifetime, many less expense than this one and this has never happened to me. When the sun hits the shiny dash, it is difficult to see out the window. I understand that it is happening to many cars and I feel that it is a recall item as it is dangerous to the driver and other cars/pedestrians.

- Boynton Beach, FL, USA

problem #17

May 062013

IS 250 6-cyl

  • miles
I called in to northside Lexus dealership service department. I explained to them that my dashboard and all my leather on my doors are starting to melt and get sticky. If you hit it with a finger nail, the leather would easily come off. [xxx] which was my service representative told me it's probably what I put on the surfaces to clean it. My response was definitely not. I had used no chemicals at all just a cool water because I didn't want my interior fading on down the line. I reported this in 2011 & 2012. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Houston, TX, USA

problem #16

Sep 032013

IS 250

  • 70,000 miles
The contact owns a 2008 Lexus Is 250. The contact stated that a glare was present on the driver side windshield that obstructed the view of the driver. The cause of the glare was due to the dashboard melting on the driver side. The dealer stated that the dashboard needed to be replaced. The vehicle was not repaired and the manufacturer was notified. The VIN was not available. The failure mileage was 70,000.

- Rockledge, FL, USA

problem #15

Aug 022012

IS 250

  • miles
The cars interior melted and has become not only a nuisance but has become a safety issue. The melting of the dashboard creates a bright reflection in the windshield whole driving making it difficult to see. Furthermore, the melting of the plastic gives off a chemical odor that may be hazardous. Lastly, this is concerning because it may even affect the functioning of my airbags. Lexus decision to put out a tsis after most people's warranties become void is irresponsible and morally corrupt. Enough people have complained about this safety issue that something needs to be done. There are now class actin lawsuits and thousands of others who signed petitions and complained online, although not through this site but that should not matter. Please do not allow Lexus to get away with this.

- Boca Raton , FL, USA

problem #14

Aug 012014

IS 250

  • 145,000 miles
The dashboard of the car melts in the sun causing excessive glare. I have attempted to have it resolved but Lexus will not fix the problem. There Is something wrong when the dashboard can not withstand normal temperatures in fl.

- Apollo Beach, FL, USA

problem #13

Jan 042012

IS 250 6-cyl

  • 40,000 miles
Dashboard began to melt and cause sticky resin. Also, driver door same material began to degrade.

- Jacksonville Beach, FL, USA

problem #12

Jul 152013

IS 250 6-cyl

  • 58,000 miles
The dash board starting getting worse day by day getting extremely sticky and starting to have melt spots causing a huge glare when I'm driving. I know this Is a big problem on a lot of Lexus Is owner 06-12. I use the wind shield visor all the time and never wipe with chemical.

- San Antonio , TX, USA

problem #11

Dec 302013

IS 250

  • miles
I currently own a 2008 is-250 with less than 6,000 mile on the odometer. I took my car in to the dealership for several unusual problems. The seals around the wind shield were dry rotted and had fallen out all the way around the windshield. The dash board was also sticky and had a number of cracks. The top of my windshield was also 'de-laminated" and needed to be replaced. Lexus did step up to the plate and replaced the windshield and dash board free of charge even though my vehicle was out of warranty. However, my car has the extended factory warranty on it still to this day. I had to pay $490 plus dollars out of pocket for parts and labor to get them to replace the molding around both sides of my windshield that had rotted away. While my vehicle was being repaired, I pointed out to the service manager the fact that the door panels were also "melting" and if you poke it, it leaves an indentation in the material and it was clearly a defect as the car is garage kept and should not have these problems. The door panels also get a white film on them when the car sits. I believe it is important to keep in mind, this car has less than 6,000 miles. I think Lexus/Toyota needs to replace the door panels on my car free of charge as the problem is a "defect" in workmanship and not an end user caused issue. I love my Lexus and would not hesitate to purchase another one but this is an issue that should be addressed and repaired at the manufacturers expense since I in no way caused the issues I am experiencing.

- Tampa, FL, USA

problem #10

Aug 052013

IS 250 6-cyl

  • 49,855 miles
My dashboard Is melting horribly. I have contacted Lexus on several occasions. I was told that I first needed to bring it the nearest dealership in my area to have to serviced and get an estimate. The service report stated that the dash was in fact melting and needed to be replaced. I followed up with another call to Lexus and was informed that it was out of warranty and that it could not be replaced. I indicated that issue Is by far not a warranty issue but in fact a defect in the material used to make the dashboard. The visibility on the driver side Is horrible and quite dangerous.

- Cypress, TX, USA

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