I PURCHASED THE VEHICLE NEW ON MARCH 27, 2016! DROVE VEHICLE FOR A COUPLE MONTHS STARTED NOTICING "ROTTEN EGG ODOR!' CALLED DEALER, TOOK THE CAR IN FOR EXHAUST SMELL, IN MAY 2016. DEALER CAN'T DUPLICATE PROBLEM. THEY PUT AIR FRESHENER IN VENTS & I WAS TOLD TO NOT HAVE FRESH AIR CONTROL ON.
CAR HAS BEEN BACK TO DEALER JUNE, JULY, AUGUST, SEPTEMBER, OCTOBER & NOVEMBER 2016! TOLD EACH TIME THEY CANT DUPLICATE THE PROBLEM, PUT A HIGHER OCTANE GAS INTO VEHICLE, CHOOSE DIFFERENT GAS STATIONS TO SEE IF THIS HELPS! IT DID NOT!!! MILEAGE NEEDS TO BE 6K OR MORE BECAUSE ITS STILL NEW!
WE WENT ON VACATION THE ENTIRE TRIP WAS DISGUSTING WITH THE EXHAUST FUMES! CALLED DEALER THEY SAID THEY WILL HAVE AN ENGINEER LOOK THE CAR OVER.
BOUGHT THE CAR IN ON NOVEMBER 9, 2016. TOLD SERVICE MANAGER DON'T WANT VEHICLE BACK UNLESS IT IS FIXED OR YOU WILL GIVE US A NEW ONE!!
ALSO OPENED A COMPLAINT CASE WITH FORD CORPORATE DUE TO THIS PROBLEM!
WHEN I DROPPED THE CAR OFF I SUPPLIED DEALER WITH A 4 PAGE LOG OF WHEN THE SMELL HAPPENS & AT WHAT MILEAGE, WHAT TYPE OF ROAD (HILL, FLAT, ETC.), WHAT CONTROLS WERE ON IN THE CAR & IF WE WERE THE ONLY ONES ON THE ROAD!
THE FIRST WEEK CAR WAS AT DEALER THEY SAID THEY COULD'NT DUPLICATE THE PROBLEM. THE CONCIERGE FROM FORD CORP. CALLED TO GIVE ME THAT MESSAGE AS WELL!
I HAVE THE LINCOLN APP THAT TELLS ME WHERE MY CAR IS & OTHER THINGS. I DROPPED THE CAR OFF AT SERVICE, IT HAD 8548 MILES ON IT! WHEN THE CONCIERGE CALLED ME SHE SAID THEY HAVE NOT BEEN ABLE TO DUPLICATE THE TROUBLE! I ASK HOW CAN THEY DUPLICATE THE TROUBLE IF THE CAR IS NOT BEING DRIVEN!!! SHE DIDN'T KNOW WHAT TO SAY! THAN SHE STATED SHE WAS GLAD I TOLD HER THIS FOR SHE WILL BRING IT UP TO THE SERVICE MANAGER! WELL LOW & BEHOLD THE NEXT DAY THE MILEAGE SHOWED THE CAR WAS DRIVEN!!!
GOT A CALL FROM DEALER WHO SAID THEY THINK THEY FOUND AN ISSUE THAT THERE IS A LEAK BEHIND THE DRIVER SIDE SEAT AS WELL AS THERE ARE 2 VENTS IN THE REAR BUMPER & ONE OF THOSE VENTS IS NOT OPENING & SHUTTING PROPERLY & IT IS WARPED, THAT THIS COULD CAUSE THE FUMES OF EXHAUST TO GO INTO THE CABIN! THEY HAVE ORDERED THE PART. PART WAS PUT IN & A TEST DRIVE OF THE VEHICLE BY SERVICE REP - NO EXHAUST SMELL HE SAID - BUT NOW THERE IS ANOTHER PROBLEM THAT HAS SHOWED UP - THE HILL ASSIST IS NOT WORKING!!! SO MY CAR WILL STILL BE AT THE DEALER FOR THIS NEW PROBLEM!!
I HAVE SEEN ANOTHER PERSON WITH THE EXHAUST SMELL ISSUE - MAYBE IF YOU SEE MY COMPLAINT & WHAT REMEDY THAT MY DEALER SERVICE DEPT HAS COME UP WITH THAT THIS WILL HELP HIM PURSUE WITH HIS DEALER THIS SOLUTION! AT LEAST I HOPE ITS A SOLUTION TO THE DISGUSTING FOUL ROTTEN EGG ODOR!!
I DIDN'T SPEND ALL THIS MONEY ON A LUXURY VEHICLE TO NOT BE ABLE TO ENJOY THE DRIVING OF IT!!!
A D V E R T I S E M E N T S
I PURCHASED THE VEHICLE NEW ON MARCH 27, 2016! DROVE VEHICLE FOR A COUPLE MONTHS STARTED NOTICING "ROTTEN EGG ODOR!' CALLED DEALER, TOOK THE CAR IN FOR EXHAUST SMELL, IN MAY 2016. DEALER CAN'T DUPLICATE PROBLEM. THEY PUT AIR FRESHENER IN VENTS & I WAS TOLD TO NOT HAVE FRESH AIR CONTROL ON.
CAR HAS BEEN BACK TO DEALER JUNE, JULY, AUGUST, SEPTEMBER, OCTOBER & NOVEMBER 2016! TOLD EACH TIME THEY CANT DUPLICATE THE PROBLEM, PUT A HIGHER OCTANE GAS INTO VEHICLE, CHOOSE DIFFERENT GAS STATIONS TO SEE IF THIS HELPS! IT DID NOT!!! MILEAGE NEEDS TO BE 6K OR MORE BECAUSE ITS STILL NEW!
WE WENT ON VACATION THE ENTIRE TRIP WAS DISGUSTING WITH THE EXHAUST FUMES! CALLED DEALER THEY SAID THEY WILL HAVE AN ENGINEER LOOK THE CAR OVER.
BOUGHT THE CAR IN ON NOVEMBER 9, 2016. TOLD SERVICE MANAGER DON'T WANT VEHICLE BACK UNLESS IT IS FIXED OR YOU WILL GIVE US A NEW ONE!!
ALSO OPENED A COMPLAINT CASE WITH FORD CORPORATE DUE TO THIS PROBLEM!
WHEN I DROPPED THE CAR OFF I SUPPLIED DEALER WITH A 4 PAGE LOG OF WHEN THE SMELL HAPPENS & AT WHAT MILEAGE, WHAT TYPE OF ROAD (HILL, FLAT, ETC.), WHAT CONTROLS WERE ON IN THE CAR & IF WE WERE THE ONLY ONES ON THE ROAD! THE FIRST WEEK CAR WAS AT DEALER THEY SAID THEY COULD'NT DUPLICATE THE PROBLEM. THE CONCIERGE FROM FORD CORP. CALLED TO GIVE ME THAT MESSAGE AS WELL!
I HAVE THE LINCOLN APP THAT TELLS ME WHERE MY CAR IS & OTHER THINGS. I DROPPED THE CAR OFF AT SERVICE, IT HAD 8548 MILES ON IT! WHEN THE CONCIERGE CALLED ME SHE SAID THEY HAVE NOT BEEN ABLE TO DUPLICATE THE TROUBLE! I ASK HOW CAN THEY DUPLICATE THE TROUBLE IF THE CAR IS NOT BEING DRIVEN!!! SHE DIDN'T KNOW WHAT TO SAY! THAN SHE STATED SHE WAS GLAD I TOLD HER THIS FOR SHE WILL BRING IT UP TO THE SERVICE MANAGER! WELL LOW & BEHOLD THE NEXT DAY THE MILEAGE SHOWED THE CAR WAS DRIVEN!!!
GOT A CALL FROM DEALER WHO SAID THEY THINK THEY FOUND AN ISSUE THAT THERE IS A LEAK BEHIND THE DRIVER SIDE SEAT AS WELL AS THERE ARE 2 VENTS IN THE REAR BUMPER & ONE OF THOSE VENTS IS NOT OPENING & SHUTTING PROPERLY & IT IS WARPED, THAT THIS COULD CAUSE THE FUMES OF EXHAUST TO GO INTO THE CABIN! THEY HAVE ORDERED THE PART. PART WAS PUT IN & A TEST DRIVE OF THE VEHICLE BY SERVICE REP - NO EXHAUST SMELL HE SAID - BUT NOW THERE IS ANOTHER PROBLEM THAT HAS SHOWED UP - THE HILL ASSIST IS NOT WORKING!!! SO MY CAR WILL STILL BE AT THE DEALER FOR THIS NEW PROBLEM!!
I HAVE SEEN ANOTHER PERSON WITH THE EXHAUST SMELL ISSUE - MAYBE IF YOU SEE MY COMPLAINT & WHAT REMEDY THAT MY DEALER SERVICE DEPT HAS COME UP WITH THAT THIS WILL HELP HIM PURSUE WITH HIS DEALER THIS SOLUTION! AT LEAST I HOPE ITS A SOLUTION TO THE DISGUSTING FOUL ROTTEN EGG ODOR!!
I DIDN'T SPEND ALL THIS MONEY ON A LUXURY VEHICLE TO NOT BE ABLE TO ENJOY THE DRIVING OF IT!!!
- Jeannie B., Wappingers Falls, NY, US