The drivers side, low beam headlight burnt out about 6 months ago. Upon trying to replace the bulb, I learned that the bulb was only available through the dealer. I contacted 2 authorized Lincoln dealers & received estimates varying in the ranges of $79-$835. After much research, I discovered that the $835 estimate was correct. In mid production of the 97 Lincoln Mark viii the Ford Motor Company changed vendors on the headlight & the first system utilized is not compatible w/the second system. Hence, I need to pay to convert my car to the alternate system as they do not stock after market parts for the cars produced during the first half of the year. I do not have a problem w/paying $79 to replace the bulb that needs to be replaced. I feel it is ludicrous to pay $835 to replace an entire system due to incompetenc on behalf of the manufacturer. If you produce a car, you should stock parts for some amount of time. The Ford Motor Company disagrees. At some point, I will need to replace my passenger headlight, then, I will have nearly $2000 invested in headlight replacement. I have made the obeservation on your website that other 97 Mark viii owners have experienced the same problem. Is there anything that a consumer can do to encourage Ford to accept financial responsibility for this design flaw? additionally, my door handle boke in half- a solid piece of metal just broke right in half. The dealer says it is normal wear and tear!

- Louisville, KY, USA

No summary listed for above vehicle.

- Darien, IL, USA

Driver's side low-beam headlight burnt out. Discovered that there are no "after-market" headlight bulbs available. Low-beam headlights must be dealer-serviced. Fortunately dealer will repair under 50,000 bumber to bumber warranty. However, low-beam headlights for this model require replacing an entire assembly, not just the bulb. Informed by dealer that this component is no longer being manufactured by oem supplier and is now on national backorder. Auto being operated without headlight for 2-months now and still no replacement parts. Major problem is that I operating an auto without headlights is a moving violation in Georgia and therefore should not be driven after dark.

- Smyrna, GA, USA

The head light bulb went out, I took the vehicle to have it replaced. The orginal est to fix with part and labor was $100. The dealer then contacted me an stated that Ford no longer made the part (light bulb) and the replacement assy would cost $435 per side. This is outragus to fix a baic safety feature. I called Lincoln and was told that 'that the way it is" and they offerd to pay 1/2 of the repair cost. Still my cost would be$200.

- Fontana, CA, USA

Water keeps building up in the headlights, reducing night visibility. Dealer has changed the lamp three times.

- Newhall, CA, USA

Headlights are too bright.

- Macon, GA, USA