TSB Document:

Affected Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Summary
SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 29.00.000 OR LATER). • THE NAVIGATION ROUTE GUIDANCE IS NOT PLAYED AFTER PAIRING IPHONE 4S. • VOICE RECOGNITION FAILS AFTER IMPORTING CONTACTS WITH SPECIAL CHARACTERS ($, #, ETC) IN THE NAME (#MOM, $AM). • THE MUSIC VOLUME BAR IS DISPLAYED WHILE THE NAVIGATION IS GUIDING A TRIP. • THE COMPASS SCREEN IS DISPLAYED, EVEN THOUGH A SD CARD IS INSERTED. • SOUND IS HEARD EVEN THOUGH MUTE IS SELECTED. • THE NAVIGATION SCREEN IS REBOOTED. • NAVIGATION GUIDANCE IS WRONG DUE TO LOSS OF GPS SIGNAL. • THE NAVIGATION SYSTEM DOES NOT RECOGNIZE THE CURRENT LOCATION. • THE RADIO SCREEN IS FUZZY AND THE COMMANDER SWITCH DOES NOT OPERATE. • SELECTING A CONTACT ADDRESS CAUSES THE TOUCHSCREEN TO FLASH WHITE. • A MESSAGE “INVALID SD CARD” MAY APPEAR ON THE CENTER DISPLAY WHILE USING THE NAVIGATION SYSTEM. • A BLACK SCREEN MAY BE DISPLAYED WHILE USING THE NAVIGATION SYSTEM. • A BLUE SCREEN MAY BE DISPLAYED JUST AFTER TURNING THE IGNITION TO ACC/ON. • THE CENTER DISPLAY DOES NOT BOOT UP WITH A BLACK SCREEN. • THE CENTER DISPLAY MAY FLICKER WHILE USING WIFI CONNECTION. • THE NAVIGATION SYSTEM SOUND VOLUME CANNOT BE CHANGED. • FRENCH PRONUNCIATION IN VOICE GUIDANCE/WORDING OF THE NAVIGATION SYSTEM IS NOT CORRECT. NOTE: • MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE, AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VERSION UPDATES CAN BE FOUND ON MS3 UNDER IDS/INFOTAINMENT. • WHEN THE SYSTEM IS UPDATED, ALL FACTORY DEFAULTS ARE RESTORED AND PERSONAL SETTINGS (SUCH AS DISPLAY AND SOUND ADJUSTMENTS) ARE LOST, INCLUDING FAVORITES INFORMATION AND PHONES PAIRED WITH THE SYSTEM.

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Date Published
MAR 25, 2014
NHTSA TSB #
10098044
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