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9.1

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,089 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Mercedes-Benz GLB250 miscellaneous problems

miscellaneous problem

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2020 Mercedes-Benz GLB250 Owner Comments

problem #9

Dec 152022

GLB250

  • miles

A D V E R T I S E M E N T S

Gap between frame and windshield causing unbearable squealing noise when driving above 75 mph. Unable to hear exterior surroundings and the squealing is causing aggravation to the ear drums of all passengers. Video provided to Mercedes dealer technician and issue has been inspected and confirmed by dealer. I am the 2nd owner of the vehicle and it was purchased around October/November 2022. The issue was noticed during a road trip from Jacksonville to Orlando, FL in December of 2022. There are no warning lamps or messages. However, there appeared to be a minor leak when the heat was turned on but that was not addressed when viewed by the technician. Currently, a timeframe has not been provided by Mercedes when a new windshield will be available from Germany. So at this time, I am still driving the vehicle enduring the noise since that is my only means of transportation.

- Jacksonville, FL, USA

problem #8

Sep 262022

GLB250

  • miles
My car has a recall from May 2021, I purchased my car Oct 2022. When asked about the recall the finance manger at Mercedes Benz of South San Francisco, Rapheal Chin stated it was no open recalls on the car. When I pointed out the repair order didn-€™t match the car fax, it was explained by the salesman that it was completed. But NHTSA says that it was not fixed. When trying to get it fixed my car sat at the dealership for 8 days with no understanding of how to fix my car. This is clear neglect on the manufacturer and is causing me grief! My car says no updates needed, my Mercedes Benz Me App, says no updates needed but yet this recall is still open over a year later. I-€™ve called customer care 12 times in one day with no help. It seems as though no one throughout the Mercedes Benz company can assist me.

- San Francisco , CA, USA

problem #7

Nov 012022

GLB250

  • miles
I had this safety recall done already why is it not removed it was done at the dealer

- Jamaica , NY, USA

problem #6

Aug 112022

GLB250

  • miles

A D V E R T I S E M E N T S

My vehicle have bad smell coming from air conditioner vents. Took to the dealer two time in one month to find out the cause. It smells like mold inside the evaporator coil. Dealer cleaned with some kind of sanitizer to kill the mold. But the smell keep coming back over and over. Vehicle has only 3900 miles on it.

- Houston, TX, USA

problem #5

Mar 242022

GLB250

  • miles
1) As I was driving on the highway, the TRANSMISSION went into neutral. An error message on the display said that there was a transmission issue and to stop the car. 2) Fortunately, I was able to safely pull off the road without incident. However, there are many places that I wouldn't have been able to do that (for example, on the Sagamore Bridge which I use daily). I could not accelerate and I was rapidly slowing down. I could have been rear-ended by one of the many tractor trailers that were on the road at the time as they are not able to slow down as quickly as a car. 3) The car is currently at the dealership - MB of Hanover, MA - awaiting a service appointment. To my knowledge, they have not yet tested it to see if they could replicate the issue. I have called the salesperson that we were talking with on 3/25 several times but he won't return my call. 4) Not yet. 5) There was a red warning message that said that the transmission failed and to stop the vehicle. When I placed the vehicle in park, it disappeared.

- Plymouth, MA, USA

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problem #4

Dec 102021

GLB250 4-cyl

  • miles
I was driving on the way to my office and the sunroof was suddenly broken without hitting by any objects. Vehicle has been repaired.

- Jersey City, NJ, USA

problem #3

Apr 182021

GLB250

  • 5,680 miles

A D V E R T I S E M E N T S

Front glass panel in front of panoramic sunroof has randomly shattered. I just noticed the damage as of Sunday, April 18, 2021.

- Birmingham, AL, USA

problem #2

Nov 012020

GLB250

  • 9,872 miles
A/C system in cabin mode have external smoke smell, more for it self car.

- Buford, GA, USA

problem #1

Jul 172020

GLB250

  • 3,250 miles
On Friday 7/17/2020 aroundnoon, I wasdriving mymb glb that was bought lessthan90 days ago when suddenly the dashboard went blank. I could not see speed, gas gages or any other safety features that would be on the dash. I was basically blinded. I called Mercedes 911 after stopping the car. We tried to factory reset the computer on advice from tech via the phone. This had no impact on the screen. The mb rep did not offer roadside assist. I had to drive over 25 miles with no dashboard to gage my speed, gas or safety lights. I had no choice as no help was coming to get me. This defect makes this car extremely hazardous and should have been addressed prior to purchase.NHTSA campaign id: 20V246000 recall date: 2020-05-01summarymercedes-Benz usa, llc. (mbusa) is recalling certain 2020 glb 250 vehicles. Water may enter through the wheel well area into the front occupant foot wells, potentially damaging certain electrical components. This may result in the instrument cluster going blank, or an engine stall while driving without the ability to restart the vehicle.

- Milford, PA, USA

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