This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The passenger side mirror provides inadequate visibility to the side of the vehicle. The mirror does not appear to have any convex or image size altering properties to improve blind spot visibility as most vehicles do.
The field of view in the side mirrors, especially the passenger side, is inadequate and dangerous. The mirrors need to be larger with a wider angle of view. There is a huge blind spot on the passenger side of the Metris. I've read about owners sourcing wider angle convex mirrors from european versions of the Metris and replacing the mirrors on 2016 Metris vans.
The contact owns a 2016 Mercedes-Benz Metris. Whether stationary or driving various speeds, the passenger side mirror was too wide and obstructed the contact's view of oncoming traffic. Mercedes-Benz of fort myers in fort myers, Florida referred the contact to the manufacturer. The manufacturer was made aware of the issue via a voicemail from the contact. The failure mileage was 30,000.
First off, I have only had this car for approximately 1 week and spent considerable time driving in a large metropolitan area as well as on the interstate with the vehicle in this first week (1200 miles in total). I have adjusted the side mirrors as wide as they are capable of adjusting and still, an enormous blind spot remains for the driver that is both dangerous to myself and drivers around me. On two occasions this week, one (today) that was the worst yet, I was changing lanes and after checking the side mirrors and seeing absolutely nothing, I came extremely close to hitting a sedan that was driving in my blind spot. Fortunately, the other driver was paying attention and able to swerve away from my vehicle to avoid being hit. This particular vehicle is the cargo version with a bulkhead installed which renders the rearview mirror useless and no ability to look over your should out a rear window to check for vehicles. I have just ordered extra clip on mirrors from amazon to make the vehicle at least operational but in my opinion being forced to alter something such as side mirrors to make the vehicle reasonably safe to operate is unacceptable from any manufacturer, let alone Mercedes-Benz who claims such a high standard of safety on their vehicles. After doing a little more investigation, this is clearly a known issue experienced by a lot of people who operate this vehicle (I.e. www.metrisforum.com/forum/385-appearance-body/1610-mirrors.html). any quick internet search will reveal that this is a major concern and complaint of those who own the Mercedes Metris.
- Ashland, IL, USA
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Ever since we got this vehicle we complained that the mirror is too small, which makes it extremely hard to make turns. I tried to search online, and right away found a Metris forum with many many posts about this same issue. The posters were writing about contacting Mercedes, and the dealers didnt even know about it, or the ones who did said that the 2017 models were indeed improved. I am now trying to get a replacement for my van, and the dealers are not helpful at all
Side mirrors are too tall and too short! we almost got into accident for several times before but yesterday (7/17/17) was really close! I was changing to right lane when another car is so close I have to slam my brakes because my passenger mirror is so bad about visibility. Please help before we get hurt or worse. Thank you!
Passenger side mirrors are flat (not convex) and leave a huge blind spot. Its a safety issue I tried to contact Mercedes Benz dealer to see if they got an replacement but had no luck.
The side mounted rear view mirrors are inadequate, leaving large blind spots. The passenger side mirror needs to be convex. My wife, who is used to driving a Chevrolet van with a convex, passenger side, rear view mirror, almost hit a car that was unseen in the blind spot of the Metris. She was driving on a multi lane road and was attempting to change lanes to the right when the near collision occurred.
Side view mirrors are extremely hard to see other cars from. They are extremely dangerous and create massive blind spots. The 2017 mirrors were changed to minimize this problem, but the dealers will not recall 2016 mirrors.
The right side of the vehicle has a terrible blind spot.no matter how diligently you look in the passenger mirror and over your right shoulder there is an area that is blind to the driver. This is due to the passenger side mirror being too small and not convex. It is not written on the mirror " objects appear closer than they actually are".this is a serious design flaw, I am surprised that that this made it through all of the safety regulations. Luckily, I have not been an accident yet due to this problem. I have mounted additional blindspot mirrors to the existing mirrors but they are no substitute for a properly designed mirror. I purchased this car new from the dealership in August and have returned several times complaining about the mirror but to no avail. This is a serious safety issue especially at night because not only is it difficult to see in the mirror but the factory tinting on the windows is very dark and one must look carefully to see an oncoming car. In doing some online research I have found that I am not the only one. There are hundreds of entries on the Metris forum site with new metric owners complaining about the side mirror visibility and looking for a solution. The fix is a simple one and I hope that Mercedes will step up and actively take care of this issue.
Takata recall very disappointed with vision from the exterior mirrors cant see anything out of them. I have the van a week nearly got in 5 accidents trying to get into my right lane I have never had this problem in any other car or van this problem needs fix before somebody get hurt and all my other vans were bigger then this van
The side mirrors are not only very low and small but they are flat. This creates a huge blind spot particularly on the passenger side even with lane assist technology. I do not want to almost hit a car before being notified. I almost got into an accident on a highway with 4 kids in my care. This exact same van has been produced in europe with convex mirrors. In fact, mb is making these convex mirrors standard in the 2017 version, but seems to waiting until human casualty before recalling the 2016 mirrors for safe driving.
Both side view mirrors are flat, not curved or convex. Its a huge safety issue. Because of that, this car has huge dead zone next to the car. As I have a cargo van with no rear windows, no windows on the sides either its really super unsafe.
The passenger side mirror is flat only giving a 5.6deg viewing angle. It is imposable to see. Only had the vehicle for three week, have almost caused serval isuess mb not willing to help.
Side view mirror visibility is extremely poor creating enormous blind spots in a vehicle of this size and inherent limited visibility. Have had several close calls changing lanes due to inability to adequately see peripheral areas. Only a matter of time before these issues pile up, the vehicle should never have been delivered as is. The exact european counterpart is supplied with wide view mirrors but to save a few bucks the us version gets crippled visibility.
The side mirrors are flat instead of convex and this, combined with very high headrests, gives one extremely poor rear vision. I can not recall driving any vehicle made after the 1970's that has flat mirrors like this. Changing lanes, even with blind spot warning, is just guesswork and very dangerous. I have not felt so uncomfortable and unsure of what is next to me since I drove cars without any right side mirrors years and years ago. The same van in europe does have convex mirrors that are so much better than those used in us. Contacting manufacturer regarding this has proven useless. This is an issue in all situations but worse in urban driving or heavy traffic where knowing what is around one's vehicle is critically important. This is a terrible and dangerous oversight.
The side view mirrors are extremely small. They create a terrible blind spot which inhibits your ability to change lanes. In addition the mirrors appear to magnify objects which distorts your judgement of vehicle proximity. Both of these factors have caused near collisions multiple times! the mirrors only allow you to see a portion of the lane next to you. This is much worse when looking at the passenger side mirror compared to the drivers side. The website: Metrisforum.com has adequate commentary from other drivers experiencing the same problem.
The side mirrors on this vehicle are dangerous and two small, they almost got me into an accident while in motion on a city street with my wife and five (5) children. These side mirrors are non-convexed and offer little view of what's going on around the vehicle, leaving the driver to depend on the blind spot assist feature to change lanes or reverse for this critical visual information.
A D V E R T I S E M E N T S
- Joliet, IL, USA