This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving through mountainous terrain, my truck became unable to change gears and illuminated a check engine light and an electronic throttle control warning. I was able to limp it home to the dealership for repairs where they identified that the crankshaft tonewheel had delaminated. This exact issue is addressed in recall W68/NHTSA 20V-475 by FCA with the verbiage: "The magnetic material attached to the tone wheel on your vehicle provides a signal to the crankshaft position sensor. If this signal material is lost, the engine loses its ability to synchronize injector pulses and cam timing. This loss of crankshaft position can result in an engine stall, as well as loss of the ability to restart the engine. A loss of motive power can cause a vehicle crash without prior warning." Incredulously, FCA will not reimburse me for the cost of the repairs because they did not include my VIN in their W68 recall announcement. The exact part failed in the exact manner outlined in this recall, but their method to avoid liability is to simply say my VIN wasn't affected by the manufacturing defect--which it obviously was. Instead, they included my affected VIN in their W58 recall--which like a safe driver I complied with immediately--that only consisted of a software flash and an extended mileage/time warranty on the part (should it fail), that of course failed within 2 months of the warranty period expiring. I cannot understand how NHTSA would allow FCA to exclude VINs from W68 that were clearly affected by this very same manufacturing defect, and instead loop in clearly affected VINs in a simple software flash with a limited extended warranty. I ask that NHTSA please hold FCA accountable for this manufacturing defect and correctly cover ALL affected VINs with recall W68/NHTSA 20V-475.
While driving at 70 MPH down I-90 in upstate New York, during rush hour traffic, my 2016 Ram 1500 eco diesel lost power (engine stopped). The truck lost power, including a loss in power steering. I was able to navigate the truck to the side of the road and a state trooper pull behind me while waiting for the tow truck. The truck would not start after this. There was no advanced warning for this failure. There were no warning lights, and before the engine stall, the truck was driving and behaving as it should. The truck was towed to a mechanic off the highway and later towed to Castilone Dodge in Batavia NY. The dealer found the magnetic perimeter of the tone wheel was flaking, which caused an issue with the driveshaft sensor, causing the truck to stall. Castilone found there is an existing recall on this for 2014-2019 RAM eco diesel trucks. The recall is for "Risk of delamination of crankshaft position sensor tone wheels". However, upon looking into this and calling RAM directly, RAM stated the recall only affects some VINs, and mine was not included. I spoke to two different people at RAM, who reiterated this. RAM claims that my truck received a good tone wheel, which was not included in the recall, and because of this, they refused to cover the repair and towing bill. The truck was taken to West Herr RAM in Lockport, NY, where they replaced the tone wheel for $1,760.65. I find it curious, that my truck experienced the same issue that was covered under recall warranty for other 2014-2018 RAM EcoDiesels. But my truck VIN was not captured in the recall. I asked RAM to investigate whether there are additional VINs that should be captured under the recall. They refused to escalate my request or do any additional research. I'm asking for help form the NHTSA to hold RAM accountable to at least determine if this issue impacts additional trucks.
Nothing happened, yet. The magnetic material attached to the reluctor wheel provides a signal to the crankshaft position sensor. If this signal material is lost, the engine loses its ability to synchronize injector pulses and cam timing. This loss of crankshaft position can result in an engine stall, as well as loss of the ability to restart the engine. Safety Risk A loss of motive power can cause a vehicle crash without prior warning.. This is another recall on a new problem. The previous one dated June 09, 2022. These are grossly unsafe. And, again, there is no remedy, no parts available and unknown if or when they will be.. I'd like FCA to buy back this vehicle at the market value it was on June 09, 2022. It's wrong to have to have such serious issues wrong with a vehicle that are dangerously unsafe and potentially deadly.
- Clayton, CA, USA
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My 2016 Ram 1500 Sport developed an exhaust leak originating from the exhaust manifold like many other Rams. I noticed it because I could hear a ticking noise upon starting the vehicle, specifically coming from the passenger side front wheel-well. The vehicle was brought to a local Ram dealer and was diagnosed as having multiple sheared studs on the passenger side exhaust manifold. Due to the truck being over 5 years old, the power train warranty no longer covers this. Ram is well aware of this issue but still refuses to initiate a recall. This issue presents a safety concern and has a potential to endanger myself and any other passengers who get in the vehicle due to raw engine exhaust fumes being released within the engine bay while the vehicle is running which could enter the cabin of the vehicle while in operation causing potential injury.
there was a recall issued june 2022 and there are still no parts avaiable to repair it. how long in the NHTSA's opinion is a timely manner for repair of a condition that states "may cause a vehicle to crash"? I have a truck that's been sitting, dangerous to drive for 8 months. i called but whoever i spoke with couldn't give me a timeline. if someone who knows could let me kno, i'd appreciate
The contact owns a 2016 RAM 1500. The contact stated while approaching a traffic light and depressing the brake pedal but failed to stop and the vehicle accelerated independently. The contact stated no warning light was illuminated. The contact continued to depress the brake pedal to the floor and turn off the vehicle. The vehicle stopped completely. The contact turned the vehicle back on and the engine was still revving at full throttle. The contact turned off the vehicle for a second time. The vehicle was not drivable. The contact towed the vehicle to the local dealer but was unable to diagnose the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 164,000.
My 2016 Ram 1500 Sport developed an exhaust leak originating from the exhaust manifold like many other Rams. I noticed it because I could hear a ticking noise upon starting the vehicle, specifically coming from the passenger side front wheel-well. The vehicle was brought to a local Ram dealer and was diagnosed as having multiple sheared studs on the passenger side exhaust manifold. Due to the truck being over 5 years old, the power train warranty no longer covers this. Ram is well aware of this issue but still refuses to initiate a recall. This issue presents a safety concern and has a potential to endanger myself and any other passengers who get in the vehicle due to raw engine exhaust fumes being released within the engine bay while the vehicle is running which could enter the cabin of the vehicle while in operation causing potential injury.
I've been trying for over three years to obtain a repair for severe lag in acceleration in my 2016 Dodge Ram Eco Diesel. It's a critical safety hazard. A recall was issued June 2022, but Dodge continues to say a remedy is not available. Dodge has known about this issue for several years, and still does not have a fix? As I said in my first complaint submitted Jan 2020 (11300317), how many lives will continue to be put at risk because of this issue? Please help.
Traveling at hwy speeds the vehicle lurched as if the brakes were suddenly slammed on then removed. Speed was reduced to 60 mph, no sounds or vibrations noticed so began accelerating back to hwy speeds. RPM kept building but speed was not increasing as normal. Within a few seconds loud banging under the vehicle was heard and half the drive shaft came out the back flipping end over end down the hwy. The shaft struck the grill of a jeep following me but no damage was seen upon inspection. The truck came to a relatively calm stop on the side of the road. Both halves of the drive shaft were recovered, one from the middle of the road, the other about 20 yards into the ditch. Rear diff was spilling fluid. All casings and covers seemed to be intact. Towed to Dealer, inspected and they said best they figure is the axle seized up, destroyed the diff, and shaft. They do not believe the transmission or transfer case were affected but can't be sure until new rear assembly and shaft installed. No one was injured in this event, although if the speed and height of the axle shaft flipping end over end down the hwy into the jeep was different serious injury could have occurred. Additionally, if a component of the rear assembly came off the truck could have come to a violent stop.
Driving 40 mph and suddenly motor died warnings for throttle and other flashing but coming around a curve was difficult to steer and stopped on curve and had to be pushed out of the way tried to start to no avail and had it towed to a local dealership where they determined it was a common problem with the tone wheel/ reluctor plate that apparently delaminates and loses part of a magnet on the outside which apparently they is a warranty expressly for this problem for 2014-2018 ram 1500 3.0 eco diesels which I-€™m being told by the dealership that chrysler says my vehicle is not covered ? Why I don-€™t understand.
On April 29, 2022 while driving 75mph pulling a trailer my truck (Ram 1500 3.0L Ecodiesel) lost full power and electrical. When taken to the dealership for repair, they found that the crank shaft position sensor tone ring attached to the flywheel had become delaminated and caused the entire truck to shut down. When I inquired about a separate recall NHTSA Recall No. : 20V-475, but was told that didn't include my truck. I believe that FCA did not include all the vehicles possible in the previous recall and are putting people at risk as a result.
The service electronic throttle control keeps coming on despite efforts to correct. The sensor was cleaned but the throttle control warning light continues to come on. The vehicle emissions are too high and impacting the power train. The vehicle loses power significantly and will not accelerate and the electronic throttle control warning light will come on. This issue is dangerous to the wellbeing of drivers as the loss of acceleration could increase risk of collision. Based on reading forums about the 2015-2016 Ram 1500 EcoDiesel is notorious for this occurring. This is endangering the lives of all owners as there is no indication that this is going to occur, and no recall has been issued.
There is an open recall for certain vin#'s 20v-475 that happened to my vehicle and according to message boards a lot of other vehicles that have the failure of the tone wheel to the exact way the recall is listed but for some reason the vin does't fall under the recall. My vehicle had a complete shut down without warning or noises while driving at highway speeds on a windy narrow parkway with minimal shoulder. If I wasn't driving in the right lane at the time my situation could've been even more dangerous than it already was. I don't understand how a part that that is used in all ecodiesel engines from 2014-2018 and has a known failure is supposedly only affecting a small percentage of engines when they all have the same part. I have searched message board after message board and have found a lot of listings of this part failure all on vin's that for some reason aren't on the recall. As a SAFETY precaution letters should've went out to all ecodiesel vehicles within those years to at least alert drivers theres a potential for this failure. If it wasn't for the fuel pump recall that they do not have a fix for, I wouldn't have been as aware of m vehicle possibly shutting down without warning. Again I think as a SAFETY precaution letters should be sent to all ecodiesel owners alerting them of this possible engine failure that could endanger their lives and open an investigation to see why a part used in all of the vehicles only affects certain ones when it is obviously failing in all ecodiesel engines.
While traveling at highway speeds on a narrow parkway with minimal shoulders, the vehicle without warning or noise shut down, almost causing a major accident and I wouldn't have been able to get to the shoulder if I wasn't in the right lane. The shoulder barely had room for my truck putting myself and other vehicles at risk. There was ABSOLUTELY no warning that my car was going to completely shut down, no lights illuminated on my dash until i was on the grass and the engine was dead. The dealership confirms the exact issue was a failure of the Magnetic tone wheel that has a NHTSA Recall# 20V-475, that is an identical symptom and diagnosis to my exact issue. The dealership Meadowlands of Carmel (845)225-8468 [XXX] in the service department quoted me $1,600 plus tax to replace the magnetic tone wheel. I am also a government employee and I am unable to get to work. My engine type and year (2016) is identical to this recall stated above (20V-475), but for some reason that no one at RAM Customer Service or the RAM Recall Department can identify why my VIN number is excluded from a recall that my VIN is clearly a part of. I had ZERO symptoms, warnings before I could have been potentially killed. My kids were thankfully not in the car with me. I feel this is well within the spectrum of my VIN number qualifying to participate in this recall coverage, as well as other RAMS who may not even be aware of this without doing their own research of the circumstances and symptoms. I feel incredibly lucky to be alive and I follow my maintenance as recommended to a tee. Please feel free to go to Meadowlands in Carmel, NY: 1952 US-6 Carmel, NY 10512. Please see recall I am referring to: https://static.nhtsa.gov/odi/rcl/2020/RCLRPT-20V475-5815.PDF Time is of the essence for me and if i can be of any help please do not hesitate to call me at [XXX]. Thank You, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The first sign of a problem was when my touch screen radio would randomly shut off and then turn back on again. As it would get hotter it would happen more often. Then the turn signals would have trouble flickering. The check engine light would show up and I've tried getting that figured out. When I was driving it would tell me "service transmission continue in D. Do not shift or turn engine off until you reach a desired location. You may not be able to shift again until serviced" with a blinking exclamation point. It would occasionally also say "service shifter" and sometimes when I would start it, it shuts off immediately. The worse part of all is when I was driving it doesn't automatically shift gears so I have to pull over and shut the truck off to be able to shift at the speel limit speed. This was all happening repeatedly 6 months ago before I dropped it off at the 2nd dodge dealership. The first one gave up on finding the problem. 1 year later and it's only gotten worse, aside from all the money spent.
I took the vehicle to the local dealer and they diagnosed a Delaminated Tone Wheel, the same exact issue as described in Safety Recall W68 / NHTSA 20V-475. The claim that my vehicle is not included in the recall. There seems to be no question that the issue of Tone Wheel Delamination is broader in scope that described in W68 and I am petitioning an expansion of that recall to include all vehicles that potentially have this issue.
A D V E R T I S E M E N T S
- Oviedo , FL, USA