I am very angry that the drivers seat belt on my Dodge Ram Hemi 2016 is NOT working properly. I bought the truck used in the fall of 2016 and I & my family have been the only drivers since then. The truck only has 92,235 miles on it & has NOT been used for towing, work nor has it been in an accident. I use it to do my grocery shopping. In 2023 November, the drivers side seat belt quit locking in place when used & it won't retract. If I have an accident I will go through the windshield. The truck is NOT safe for me to drive and the issue with the seat belt is mechanical. I am getting all sorts of pushback from the customer service of Stellantis, Chrysler, FCA US, Dodge Ram, & Mopar representatives. The response is utterly inappropriate - THIS IS A MAJOR SAFETY ISSUE AND FOR A TRUCK THAT HAS SO LITTLE MILEAGE ON IT, THEY NEED TO FIX THE SEAT BELT ISSUE IMMEDIATELY - AND THEY WON'T. Mopar seat belts have a reputation for the tensioner & springs to deteriorate w/o any abuse or misuse by the vehicle owner. "The truck has too many miles on it or it's more than 3 years old." To replace the seat belt with a Mopar seat belt will cost me over $900. I have done nothing wrong with the truck and yet Stellantis et al are trying to require me to pay for replacement. Yes I had the seat belt evaluated by a Certified Mechanic just not at the local dealership. I was also informed that this type of issue is typical as well as the response. TO HAVE A MAJOR SAFETY ISSUE THAT YOU'RE AWARE OF AND YET YOU REFUSE TO RECTIFY IS SIMPLY NOT ACCEPTABLE. I need the NHTSA to start looking at this issue. There are innumerable instances of truck owners OR Dodge owners getting stuck with the same type of situation that I'm in all over the internet. PLEASE HELP ME. Best Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Port St Lucie, FL, USA

The contact owns a 2016 Ram 1500. The contact stated while operating the vehicle, the front driver's side seat belt malfunctioned and did not properly retract, and the locking mechanism would not click and properly lock to secure the driver. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 91,500.

- Port Saint Lucie, FL, USA

The contact owns a 2016 Ram 1500. The contact stated while attempting to secure driver-??s side seat belt, the belt was only partially inserted. The contact was unable to fasten the seat belt. The contact stated that the seat belt warning light remained illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V580000 (Seat Belts). The failure mileage was approximately 133,000.

- Fort Smith, AR, USA

Air bag light stays led, brake light on seat belt light is on, Sway light is on.was told D.P.S.was told to pass vehicle inspection anyway.

- Corpus Christi , TX, USA

The original problem happened earlier in January of 2019. I opened my vehicle and upon starting it, I began to put my seat belt on I noticed the tension on the belt was non existent. In fact I had to "help" the belt back down into the pulley. It has not worked since. Shortly afterwards my air bag light came on on my dash. I have received multiple factory recall postcards in the mail at my new house listing my VIN/vehicle as well as issues with the seat belt and air bag system. Upon receiving these postcards, I followed the instructions as it stated on the card and called two local Ram service centers: Brunswick auto mart 3031 center rd, brunswick, oh 44212 (330) 460-0721 (authorized Ram service center) and spitzer Chrysler Dodge Jeep Ram cleveland 13001 brookpark rd, brook park, oh 44142 (216) 267-2100. The brunswick service center refused to acknowledge the recalls as they pertain to my vehicle and told me that I would be charged. The brook park service center told me that my VIN was not coming up in their system. I still receive the vehicle recall postcards from Fiat-Chrysler-Dodge-Ram however my local service centers refuse to fix the issues because I didnt purchase from them. I originally purchased this vehicle out of state. I have also has problems with my turn signal lamp consistently going out. I purchased the vehicle with less than 15,000 miles on it. It now has a little over 30,000 miles.

- Brunswick, OH, USA

Trouble getting seat belts latched and keeping them latched

- Gastonia, NC, USA

I was in the accident January 17, 2018 in my airbags did not go off and it in my seatbelt did not work did not engage so when I hit a truck a leg slipped underneath the brake pedal and got bruised really bad none of the airbags went off in my seatbelt would not hold me in the seat I slid down the seat seat.on February 9 I had to go to the doctor the hospital to emergency I had an embolism through my loan and they think it came from my left leg there's a big clot in my left leg now and in my lov on February 9 I had to go to the doctor the hospital through emergency I had an embolism through my loan and they think it came from my left leg there's a big clot in my left leg now and in my lung, I could not breathe at all because I had no oxygen in my blood because the blood clot but I had over $10,000 of damage on my truck and in the airbag did not go off at all nor did the side airbags go off on January 17, 2018 in North Carolina they had a giant snowstorm I came on the road up to the highway in marksville N.C. in the car slid into another truck flipped around three times and landed in the ditch with the wheels off the ground I didn't realize till after that the bruise on my leg had caused the clot.*

- Hillsville, VA, USA

A car crossed a double yellow line on a 2 lane road and hit my truck head on. The car was travelling about 40 mph and I was going about 32 mph. All air bags failed to deploy and the seat belt failed to lock allowing me to hit the steering wheel with my chest and right arm. I sustained severs bruising and whiplash. I am still being treated for my injuries...updated 07/13/17...updated 08/02/17

- Woodinville, WA, USA

The contact owns a 2016 Ram 1500. The contact stated that the vehicle was rear ended in a crash. Upon impact, the seat belt failed to retract and none of the air bags deployed. The contact's body struck the steering wheel. The driver sustained injuries to the hands and head. Medical attention was received. A police report was filed. The vehicle was towed. The manufacturer was not notified. The vehicle was driven to the contact's residence and parked after the crash. The approximate failure mileage was 12,000.

- Louisville, KY, USA