This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brake, ABS and traction control lights all came on and according to Dodge Dealer the cause is the ABS ECU control module and /or ABS hydraulic system. Dodge indicated ECU Control Module is on backorder pending engineering review so it does not make sense to replace only the hydraulic unit without replacing the ECU Module., They say it is safe to drive, however ABS, traction control, and cruise control will not operate.
Part# 68295368AC ABS control module failed about 3 months ago. Took to dealership to repair and they said no eta on when part will arrive and that there is a national shortage on the part and 100's of these are waiting to come in for repairs. Contact Dodge/Ram and basically told the same thing. Was told to just be careful and when part is available (no estimated ETA), they would let me know. This is same components being used in new vehicles currently being built but RAM is okay with "just being careful" on not having a government mandated safety feature since 2011. I offered to go and get the part on my own and no response to that option either. Ram knows this is a safety issue and is burying their head in the sand. My family safety and safety of others on the road is important to me. This lets just use them to build new vehicles and let's not worry about the safety of the public worries me.
Driving approx. 45 mph when truck lost acceleration. Truck began making clanking sound and check engine light came on and electronic throttle control light. Almost got into an accident due to someone almost rear ending me and then had to coast into a parking lot when I lost total control of all steering and almost hit a parked car. Truck would not restart, had to call for a tow back home that was 150+ miles because no dealerships close by would accept vehicle or had availability. Truck taken to local Dodge dealership and diagnosed with high pressure fuel pump failure and the eta for parts for a fix are unknown at the time. Have been without a truck or car for 2 weeks now, have 4 kids and both me and my wife work full time and now only have 1 car to get around in because the truck had to be diagnosed first before a rental could be granted, if they even give me one. Still waiting to hear back about getting a rental and been 2 weeks without a truck.
While in gear the throttle has accelerated uncontrollably without a foot on the pedal. It has happened twice now and both times resulted in significant damage. Applying the brake made no difference they were just overpowered by the motor. The vehicle is going to be towed to a body shop to get a repair estimate. Last time the damage was about $14,000. The vehicle is not safe if you cannot control the speed. They thought last time my foot slipped of the brake onto the throttle but I said no it had not. I was to busy trying to control the truck to notice if any warning lights went on. However earlier in the day the cruise control would not turn on.
In two occasions, the vehicle speed locked on and the vehicle began accelerating out of control. The dash message lit up stating electronic throttle control service. A quick internet search shows it is a common problem. I know many ram owners who have the exhaust manifolds break repeatedly. Both are severe problems.
- Windsor , CA, USA
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For the second time in about a year my truck has given the error code of "service electronic throttle control." I took it in and was told it was a computer update and it was fixed. Right at about a year later, the same error code appeared. With this error, power to the vehicle is reduced causing safety issues as your ability to maintain speed or accelerate is greatly diminished. I do not know if the part itself was inspected during the original service and computer update. There were no warning lamps or symptoms prior to the error message coming up on the instrument cluster.
Cruise control won't turn on and buttons related to cruise control are unresponsive. Last time it did work about a month ago the cruise control wouldn't turn off with the steering wheel button, had to hit the brakes. Vehicle had all recalls done, there was one related to the cruise control. Fixed one thing now all these other things are happening. That's my only complaint, there definitely needs to be another recall for this.
Cruise control system disengaging during freeway operation. When attempting to re-enable cruise control system, vehicle shows cruise control system still active. Cruise control system must be deactivated to re-enable cruise control. The slowing force was so noticeable, it almost felt like the truck was applying brakes, or trans brake. This issue has occurred 3-4 times withing the past week.
Coasted out of a car wash; engine on, transmission in neutral. After exiting the wash, I applied the brakes and shifted from neutral into drive. The truck accelerated out of control and would not brake. I was able to avoid pedestrians, gas pumps, and the store entrance. I was forced to crash the vehicle against a building to get it to stop. The truck was totaled with heavy front end damage; however, the air bags did not deploy. When I returned home, there as an email from the vehicle's onboard health monitoring system saying that an issue was detected with the air bags, which may not deploy. The email was issued at the time of the accident.
Despite recall U61/NHTSA 18V-332 being completed on my pickup- on 7/23/2018 I was southbound on interstate 29 between St.joseph and Kansas City mo the morning of October 31, 2019. We had snow, freezing precipitation, etc the eve before and driving was tenuous at best. With my cruise control set at approximately 55 miles per hour traffic began to suddenly slow due to numerous slide offs and accidents. I tapped my brake to slow and disengage the cruise control- and the immediate response was for the engine to rev and increase RPM, S to maintain speed. Constant attempts to brake and over ride were unsuccessful. I deemed it impossible for the brakes to stop my vehicle! a red warning light "brake" appeared on the dash along with a few lines of message which I could not read due to keeping my eyes on the road. I somehow managed the thought process of turning the gear shift knob to the neutral position and was just barely able to get stopped before smashing into the vehicle's in front of me. The dealer who supposedly performed my recall of reprogramming the powertrain control module is tri state Dodge in maryville mo 64468. They scheduled an appointment to hook my truck to the computer to try and determine what hppened on 11/7/2019
Returning from a trip to mi back to my residence in tn. As I made a turn into my subdivision I started to accelerate to my next turn when I experienced a sudden acceleration of my vehicle. I had been using the vehicles cruise control as much as possible during the 10 hour drive home so it felt familiar, like the cruise control was trying to accelerate my vehicle. As the vehicle was accelerating and I was steering the through the curves in the road I had removed my foot from the gas pedal and tried hitting the cruise control off button several times. This had no effect in stopping or slowing the acceleration. The total distance from my turn into the subdivision to the end of the road or next intersection was roughly 250-300 yards all downhill so we picked up speed quickly. By the time I realized I could not effect or slow down the acceleration by shutting off the cruise control my next thought was to hit the brakes but we had run out of road. At this point I chose a direction where I saw no houses or large trees. We hit an area where it sloped up about 30 degrees then flattened out then sloped up again coming closer to other houses. I'm guessing we were traveling about 50-55 mph when I went off the road. We finally came to a stop after hitting both slopes and the closest houses back yard deck and then into a tree. I had my family in the vehicle with me; my wife, two sons and daughter. One of my sons was taken to the hospital via ambulance for back pain and a cut above his eye which required 8-9 stitches. The rest of my family were checked out with no injuries to speak of at that time. Only at the hospital I learned of the recall for the cruise control and an explanation of the cause and effect it had. The recall explanation fit verbatim to what happened to us. We had not received any notification for the recall on this vehicle or the other Dodge vehicle we own.
The cruise control accelerated at a huge rate past the desired speed resulting in a hydro plane which caused all sides of the vehicle to impact however only passenger bags deployed not a single driver bag.
The contact owns a 2017 Ram 1500. The contact stated that the recall notice for NHTSA campaign number: 18V332000 (electrical system, vehicle speed control) was received in June of 2018. The local dealer (larry H. miller Chrysler Jeep Dodge Ram boise, 222 auto dr., boise, id) informed the contact that the parts needed to repair the recall were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The cruise control turned itself on, while trying to turn it off the gas accelerated and I was unable to disengage the cruise control. I was unable to control the speed as it kept rising, causing me to go into the ditch striking a 6 ft culvert tile and flipping my vehicle.
Sometimes the truck won't recognize the key fobs. Truck instrument panel will continue to display key fob has left the vechile and the chime continue to sound even tho I have the key fob in my possession. I can put the vechile in gear and drive but instrument panel will continue to display key fob has left the vechile and the chime won't stop sounding. (I have videos and pictures of this issue). Also when I used the speed control at a steady speed and than use the cruise control to reduce the speed when I come to a complete stop and press the gas pedal again the transmission shift differently. The transmission delay shifting engagement. (there was a recall on my vechile for the cruise control and at the moment my truck is in the dealer getting the recall done, transmission shifting problem looked at and getting the key fob electrical problem fix. Dealer tech is trying to fix the problem. A request was made to corporate engineers for assistants fixing the problem. Dealer and engineers are working together trying to figured the key fob problem.vechicle mileage approximately 11400.
When using the cruise control between 30 and 45 mph, when resuming the vehicle will gain up to 10mph over the set speed and the rpms will sit at 4K until cruise control is disengaged. This occurs on inclines, declines and flat surfaces. This has been confirmed by two dealerships on this vehicle. One dealership confirmed it on other 2017 Ram 1500S with 3.6L engine. Fca us llc states that this is "as designed".
The contact owns a 2017 Ram 1500. When the temperature was below 30 degrees, the rpms increased to approximately 1,100 without warning. The vehicle was taken to russell barnett Ford (4055 tullahoma hwy, winchester, tn 37398) where it was diagnosed that the flash system needed to be reset and the throttle body needed to be replaced. Additionally, the dealer installed an ambient temperature sensor. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the issue and opened case number: [xxx]. the contact was referred to a resolution team. No further assistance was provided. The failure mileage was 92,003. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2017 Ram 1500. While traveling approximately 35 mph, the electric throttle control sensor indicator suddenly illuminated and the vehicle suddenly accelerated to approximately 55 mph. During the incident, the RPM's continued to rev extremely high and the driver was unable to stop the vehicle when depressing the brake pedal. The driver shifted to neutral in order to stop the vehicle. The vehicle was towed to the dealer (baumann automotive in norwalk, oh), but the cause of the failure was not yet determined. The contact indicated that the tow truck driver experienced the same failure when attempting to drive the vehicle onto the flatbed truck. The manufacturer was notified of the failure. The failure mileage was 978.
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- Weeki Wachee, FL, USA