This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This incident happened to me yesterday afternoon around 3pm in Syracuse. The rear heated/slider window exploded when driving causing glass to shatter outward from the cabin. I pressed the breaks when I heard the explosion and was fortunate no one was in front because there was ice on the road. Shattered glass was propelled outward but no vehicles were behind me, i was doing 50 on a 55, weather conditions were not great: 20 degrees and snowing pretty bad. I called the a dealership in Syracuse and they said they don't provide warranty to glass and to call the insurance. The insurance referred me to a shop in Syracuse (Safelite). The shop took me in and covered the area with a plastic wrap and told me that the glass won't get in unit l 5 days due to glass shortage. They also said they had a Chevrolet Silverado and a Ford F150 with the same issue during this week. They mentioned that all of them had one thing in common; rear defrost/heated, motorized slider window. The shop suggest to only use the defrost for a short period of time. That if the rear defrost stays on a prolong time it could heat the glass to extreme temperatures causing this scenario. I was never briefed on this procedure nor does my user manual i dictate such thing. Upon checking online I noticed that this has happened a lot, not only the rear window but the sunroof as well (no defrost option). I worry about glass particles falling into body parts of the passengers or potential debris hitting other cars behind you. I have an appointment for Wednesday to get the rear window replaced in a Safelite shop in zip code area 20678 and have to pay a deductible of $250 for something that I was not negligence. I think these are manufacturing defects, nothing hit the glass and scared the heck out of me. I'm lucky I didn't collide with anyone when I slammed the breaks.
Driver side sun visor unexpectedly failed causing a visibility safety concern. The plastic holder for the sun visor broke at the base thus failed to hold the visor in place. The driver sun visor only see normal usage, pulling out and in and sliding back and forth. There were no excessive force and/or coercion. This is simply a bad design. This is a brand new truck with 13000 miles on the odometer. If this would happened during high way driving, it would have a catastrophic effect.
A crack has appeared on the top plastic frame of my rear window and noticed moisture starting to seep through. I noticed the moisture after my truck being parked in my driveway during some rain. Truck only has 13K miles on it.
Sunroof exploded while driving on an interstate. There were other cars around but vehicle directly in front of me was not close there was not any sound like something striking the vehicle. It sounded more like a shotgun blast and then broken glass and wind noise sounds. The vehicle is equipped with a panoramic sun roof, but only the sliding portion is busted.
The HVAC does not properly seal causing constant cold air to flow through the defroster. Being in Florida, this causes the windshield to constantly fog up with condensation limiting my forward field of view. This happens more frequently at night and in the morning. It does happen throughout the day as well no matter what the conditions are outside.
The A/C will always blow cold air on the windshield regardless of mode. This causes the windshield to fog on the exterior side leading to poor visibility.
My brand new 2020 Ram 1500 laramie sport is equipped with tilting down driver/passenger side mirrors when in reverse. The problem is when they tilt down, they tilt down so far that it is out my view. I utilize this feature for backing into my garage, on side on my boat, where space is very limited. I actually have inches on both sides of the truck. After spending big money on my new Ram 1500 2020 laramie sport, I expect all of it's features to perform as described, and expected. After talking with the salesman who sold me the truck, he explained this is a known problem in the Ram community on these new 2020 vehicles. Knowing this, it frustrates me even more that I was never informed of this information prior to making the purchase. This problem should be fixed immediately.
A D V E R T I S E M E N T S
- Prince Frederick, MD, USA