This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Drove for about 17 miles and parked at a store. Within 5 minutes of parking the truck, white smoke could be seen coming from the hood on the passenger side. As I approached the truck flames came out from under the hood in the same area. Grabbed a fire extinguisher and returned within one minute to find entire engine compartment in flames. Unable to open the hood so the fire extinguisher was not much good. Fire department arrived within 5 minutes but it was too late. Insurance company took possession of the truck and totaled it. Unknown if it was ever determined what caused the fire. Updated 7/26/18
We had a water pump failure where the water pump froze up and broke the serpentine belt at exit 234 on I-15 in Montana. It was a Friday right after lunch and we were towing our 5th wheel trailer. The dealer in helena couldn't provide service so we were towed to a individuals repair shop in craig, mt. After a water pump, belt and a new starter, we were on the road Monday. Chrysler offered no assistance. This should be a recall.
Engine had small ticking noise when purchased and after 14000 miles began to knock and now dealer is saying the engine is a total loss and no problem of theirs. Everything that I have looked up on this issue refers that the engine has wrist pin issues. My complaint reference number with Ram customer care is 32326037. This is really a issue for me and my family knowing that we have been dedicated Dodge Ram consumers for over 30 years owning over 16 vehicles. I was told that they would not put $8000 in a $14000 pickup, I purchased the vehicle from a five star dealership for $24000 one year ago and still owe $14000 on the vehicle. So at this point the truck is a total loss for me and my family.
2014 Ram 6.4 hemi wrist pin failure - 2nd time in 11 months engine knocking with engine needing replacement 2nd time in 11 months refer to Chrysler case #31935958 and #29708254 with 25,000 miles in June of 2016 and 50,000 miles in June of 2017. Both times on vacation pulling a 8,500# 5th wheel on mountain roads. Concerned of engine failure on steep mountain slopes causing a serious safety issue and possible losing control of vehicle and crashing. 6.4 hemi apparently has a manufacturer's defect N regards to engine wrist pins, which Chrysler refuses to address of correct. Both times noticed engine knocking truck was moving on highway pulling a 5th wheel trailer.
This truck has a very capable motor. However, the electronics governing the motor have made it unsafe. When you floor the gas pedal (and really need the truck to move for safety, to clear an intersection or merge) there is no response. Knowing trucks like I do, this vehicle should have more than enough power to move swiftly but instead it just crawls due to electronic regulation on the motor. This is a huge safety concern.
- Martinsburg, WV, USA
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When I accelerate there is a lag. This is from a stop or while applying the accelerator, and pushing it more to pass or merge. Also this lag at any speed seems to make the truck lunge, and it feels like it may be shifting wrong.
The contact owns a 2014 Ram 2500. While driving 70 mph, the steering and braking failed without warning. The contact turned on the hazard lights and forcefully steered to the side of the curb on a hill to stop the vehicle. The vehicle was towed to a dealer where it was diagnosed that the water pump bearing and serpentine belt were not installed, and the coolant failed. The vehicle was repaired. The manufacturer was made aware of the failures. The failure mileage was 49,294.
Dead pedal. Accelerator pedal delay is downright dangerous when pulling out into traffic. Problem is worse when coming to a rolling stop or slow down, then reapplying throttle. It's caused some near miss incidents. Date of incident is asked for below, but the problem has been there since day one and is consistent.
The contact owns a 2014 Ram 2500. The contact stated that while driving approximately 75 mph, a grinding noise was present coming from the rear of the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear differential and the rear axle would need to be replaced. The vehicle was not repaired. In March of 2016 while driving approximately 75 mph, a warning displayed indicating that the speed would reduce to 5 mph. The vehicle was taken to the dealer where it was diagnosed that the emission system, the catalytic converter, and gaskets would need to be replaced. In October 2016 while driving approximately 45 mph, the engine fan assembly, the power steering, and the power brake failed. The cause of the failure had not been determined. The manufacturer was notified of the failures. The failure mileage was 4,000.
When you are accelerating in this vehicle and you have to lift from the throttle and then start accelarating again, the truck will not respond. Examples of when this situation frequently occurs are: Merging on an expressway, leaving a stop sign or traffic signal, turning left through oncoming traffic and busy stop and go traffic. It always happens in these situations and I feel it is quite dangerous. When the truck was new, I left a stop sign, had to let off the throttle and then get back on it and the truck simply wouldn't move. I had to coast off onto the shoulder and then take off from a dead stop. It has not done it that bad since, but it is still there and a major safety concern.
I have a 2014 Ram 2500. When at a stop with the defrost on and the vehicle is regening I get the diesel exhaust smell. I understand while defrost is on, it is pulling in fresh air. I took it to Dodge and they can not force regen the truck. So I took it to another shop, after putting over 300 miles on the truck. While making circles around the dealer to try and get it to act up. The other shop did a desoot. Instantly you get the smell in the truck. They kept the truck over night and smoked the full exhaust system. Found a minor leak at the tail pipe clamp. They where unable to find any other leaks. Took it back to Dodge and they did a desoot also and noticed the smell. The smell was not as strong as it has been for me and my family. A desoot is not a full regen cycle. So I would imagine the smell will not be as strong. Dodge was unable to find any leaks but acknowledges the smell. Dodge was going to replace the egr and Chrysler care called them and told them no. That the smell is normal and there is nothing they can do. Chrysler care then told them if customer smells the fumes just turn off the defroster. I have driven many Chevy's and Ford for work purposes and never have I smelled exhaust during regen. The engineer that stopped all work on my truck also stated it is just physics. When in regen mode and you come to a stop there is no pressure forcing the additional back pressure out. So I managed to save up and purchase my first new $65,000 truck just to poison my family with exhaust fumes.
Periodically when pressing gas pedal I get no response and truck just lags. Unfortunately this seems to always happen when I'm trying to merge onto the highway or when I'm making a left turn and although I make the turn with oncoming traffic at a good distance sometimes the truck just stops and I have a delay before the truck starts moving again while I'm sitting right in the way of oncoming traffic.
The contact owns a 2014 Ram 2500. While driving approximately 50 mph, the front driver side wheel began to shake and there was a burning odor from the driver side. The front driver side hood area began to smoke and the control began to become unstable. The ABS warning light illuminated and the brakes became inoperable. The contact took the vehicle to the dealer who stated that the vehicle was unsafe to drive, but no official diagnostic was given. The failure mileage was 34,000.
The contact owns a 2014 Dodge Ram 2500. The contact stated that while driving at 10 mph and making a right turn, the vehicle stalled. The contact was able to restart the vehicle after several attempts. The failure recurred on numerous occasions while driving at various speeds. The vehicle was taken to multiple dealers who were unable to diagnose or repair the vehicle. The manufacturer was notified of the failure. The failure mileage was 40,000.
When accelerating, if you have to let off the gas pedal quickly and try to press the pedal back to go again nothing happens. There is about a 2 to 3 second delay before the vehicle responds leaving you losing speed. I have almost been rear ended several times because of this, it is just a matter of time before it happens.
Accelerated onto highway entrance ramp and vehicle continued to accelerate on its own up to 80+ mph. Required hard breaking to get vehicle under control since the electronic ignition will not allow it to be turned off unless the transmission is in park. Required such heavy braking that brakes smoked for several minutes once vehicle was shut down. This incident would have resulted in serious injury and damage if it occurred on city streets. Truck is a 2014 with 10650 miles on it. Vehicle was towed to dealer for repair. Searches on the internet revealed the occurrence of many incidents with Dodge and Ram electronic throttle controls and I'm surprised none have been reported to the national highway transportation safety administration.
I was in a left turn lane waiting for oncoming traffic to pass before commiting to my turn at a stop. I gradually depressed the accelerator to make the left turn. The truck rolled forward at a rate of about 1mph. With oncoming traffic approaching, I then fully depressed the accelerator pedal with no results. There was no change in RPM, no change in acceleration, or speed for an estimated 3 seconds. The truck then slowly accelerated and I narrowly missed being T-boned by oncoming traffic. This unsafe condition will also happen during highway speeds after returning the pedal to the idle position and then accelerating to pass traffic or enter another lane. I have lost 10-20mph at highway speeds with my foot fully depressing the pedal. There seems to be a total disconnect at times between the accelerator pedal position and engine RPM's/power. I would estimate the occurrence of this issue at 10-15% of accelerator inputs. The truck now has just over 9,000 miles and this has happened numerous times, some nearly causing an accident.
The contact owns a 2014 Dodge Ram 2500. The contact received a notice for NHTSA campaign number: 14V635000 (engine and engine cooling, fuel system, diesel); however, the parts needed for repair were unavailable. While waiting at a traffic light, fuel fumes emitted into the vehicle. The failure recurred intermittently. The manufacturer was notified of the failure. The approximate failure mileage was 3,000.
The contact owns a 2014 Dodge Ram 2500. While driving at various speeds, the vehicle stalled and the check engine warning light illuminated. The vehicle was taken to the dealer on three occasions where it was diagnosed that the computer software needed to be updated. The fuel pump needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 5,000.
A D V E R T I S E M E N T S
- Peoria, IL, USA