Dealer said wheel bearings are not part of the drive line so no coverage under the warranty. The truck does not drive or even roll if the bearings are bad. Why the distinction of bearing being deleted from coverage.? This truck is not abused, 99% highway driving with the 1% on gravel or unpaved roads. 4WD is engaged only as needed to safely enter or exit snow or mud conditions that offer limited traction.
Absolutely no warning other than the growling just prior to the ABS and Traction alerts on the dash and the latching of the hill holding feature and very soft brake pedal. The pedal dropped to the floor but pumped back up enough to stop the truck. I also had the Jake brake engaged which greatly helped with slowing the truck to a safe speed. (my old dealer retired and the business has new owners, they do not offer a good impression.)
Chrysler and the Dodge Ram Truck division has loss it customer service edge. With my older Dodge trucks the dealer service was excellent and always worked with every available warranty options to help with repair cost. I may have to look for another dealer or even brand of truck after this repair and expense. I have driven my other / older 2500 Diesel Ram trucks over the 300K+ mile marks with never a drive line or bearing problem. If Chrysler is putting crap like this on the road, people need to know... This is not right.
A D V E R T I S E M E N T S
Dealer said wheel bearings are not part of the drive line so no coverage under the warranty. The truck does not drive or even roll if the bearings are bad. Why the distinction of bearing being deleted from coverage.? This truck is not abused, 99% highway driving with the 1% on gravel or unpaved roads. 4WD is engaged only as needed to safely enter or exit snow or mud conditions that offer limited traction.
Absolutely no warning other than the growling just prior to the ABS and Traction alerts on the dash and the latching of the hill holding feature and very soft brake pedal. The pedal dropped to the floor but pumped back up enough to stop the truck. I also had the Jake brake engaged which greatly helped with slowing the truck to a safe speed. (my old dealer retired and the business has new owners, they do not offer a good impression.)
Chrysler and the Dodge Ram Truck division has loss it customer service edge. With my older Dodge trucks the dealer service was excellent and always worked with every available warranty options to help with repair cost. I may have to look for another dealer or even brand of truck after this repair and expense. I have driven my other / older 2500 Diesel Ram trucks over the 300K+ mile marks with never a drive line or bearing problem. If Chrysler is putting crap like this on the road, people need to know... This is not right.
- David C., Torrington, CT, US