This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2015 truck has 89,000 miles. The emission system DPF was replaced under EPA settlement with RAM at about 20,000miles. The DEF system failed at 89k. When it failed the truck started bellowing toxic ammonia from the exhaust. When the system failed, a check engine light came on and the truck indicated I had 150 miles before 5 MPH line mode. The amonia Fumes where overwhelming. You could see the cloud coming out of the exhaust. The dealer confirmed the DEF pump failed. However the pump is still working and pumped half a tank of DEF into my exhaust system in less than 30 miles. Independant shop suspects additional damage to NOX sensor and other parts as a result of the pump failure. Ram admits the pump is a high fail item but not covered past original 80k emissions warrenty. The pump is 1,400 dealer list. I have never heard of a vehicle having less than 100,000 10 year emissions warrenty. My VW TDI passat has over 150k full emissions warrenty from the EPA settlement. I don't understand how RAM is not liable for low milage emission failured below 100k miles. The pumps fail alot! Apparently they have been or are trying to redesign them. This is one leading reason why owners delete unreliable emission designs. I would like my emissions failure covered by RAM and the software logic updated on all RAMs to shut down DEF pumps when they fail so they do not produce heavy toxic ammonia clouds.
Cab brake light went bad after 5 years and the interior of truck was flooded with rain water. Water was running out of headliner into the dashboard, radio and electrical components. After researching this issue and speaking to the dealership, this has been an ongoing issue for Ram vehicles. I now have mold set up in my vehicle but consider myself lucky that a fire didn't occur.
Cooling fan shroud is deteriorating causing the fan blades to scrape it. My truck is out of warranty but still only has 40,000 miles on it. I had to remove the shroud to prevent further damage and or a breakdown while driving. It appears to have partially melted with the expected high temperatures. I have had no overheating incidents to cause this.
- Thomasville, NC, USA
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Vehicle was stationary on a city street. In park, motor not running, keys not in the ignition. Vehicle started to roll and crashed into a utility pole nearly breaking it in two. There was a recall performed in 2019 to prevent this from happening. A google search shows that the recall did not correct all the issues. I contacted fca, they sent an inspector out, I was told by the inspector([xxx]) via phone that the truck was a able to be shifted from park with the keys not in the ignition and without pressing the brake. It failed 2 out of the 15 or 20 times that he tried. I was later contacted by fca saying there was no fault on the manufacturer. They made no offer to repair the vehicle even after the inspectors report. The inspector told me that he would not put his findings in writing to me and that I wouldn't be allowed to have a copy of the report. He did say that if he was under oath he would tell a judge and jury what he stated to me. These trucks are not safe. These business practices are not acceptable. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Vehicle get's a vibration/shake at highway speeds (60 mph - 70 mph). This is noticeable through the front passenger seat, as well as cabin of the vehicle. When accelerating, the vibration/shake will increase (or get faster/stronger) until I'm out of the highway speed range.
What has happened is your advertising has gotten worse! who is your target audience, children?! stop making the characters sounds like whiney dorks, present more realistic situations, and stop making cops look like bad guys! you people are so out of touch with the general population...I want to stop wearing my seat belt because you make it retarded to want to....
Purchased from Dodge new 06/2015, all stock no modifications. Started noticing shaking, drifting while at hwy speeds above approx. 55mph at approx. 20,000 odometer miles. Had tires rotated every 10000 but started noticing wear & cupping on outside edges. I was going to have its first alignment done today because of the tire wear which is now semi extreme at 40000 odometer miles. Looked under truck just today 08/29/2016 for anything loose & found center drag link & both nuts on drag link were loose and spinning freely. There were blue lines on nuts and adjustment rod. I found out that this is a well known safety issue on Ram trucks for years. I think there's more wrong than just this item though. My wife & grandson ride me with me constantly and to think they could've been hurt angers me badly. This truck will be sold asap and I will never buy another Ram because I see they do not care about safety!
Occassionally, when inserting and removing the key from the ignition it may cause a plastic piece inside the ignition to hang up, the key can be removed however the vehicle still senses a key in the ignition and it can be started with any key or device, it also prevents you from locking the doors. It is very hard to get the plastic piece to pop back out so you can lock the doors and it doesn't think there is a key in the ignition.
Brand new 2015 Ram 2500 laramie limited 4X4 picked it up and within two weeks we drove to wi from fl. Noticed slop in the rear end more than any other Ram I've owned. Also had a vibration between 65 and 78 took it back explained I thought the drive train had issues. The dealer had it for one day and gave it back saying "we balanced tires and didn't hear any clunk". I test drove, issues still there took it back and the dealer kept it for 3 days and called and said "all done we changed/warranted two rear tires they were bad". "moved rear tires to the from back to front. Tightened the def bracket and trans mount clunk gone". I test drove issues both still there. I returned it to the dealer they said "oh yes we feel it, we put on 2 rear rotors and right rear hub, we still feel the vibration and the sloppy rear end." We called Chrysler to put in a case. After one week I called and asked whats going on. "we are still getting information from Chrysler". I called week two and was told "Chrysler is sending out an engineer should be here Monday or Tuesday of this week (10/12/2015 or 10/13/2015) I said I want to be onsite when they arrive to protect my interest in a $71000 vehicle. I was told today now the "engineer isn't coming but he drove a vehicle equipped as mine in N fl and no vibration present". I told him I am close to putting in a case for lemon law and with the NHTSA, he chuckled and said "I will be in touch when Chrysler calls me with more instruction." I again stated I am serious I cannot afford to do this and need my vehicle for work. He said "I'll call ya". please do something to help or direct Chrysler Ram to recall or get a new same equipped truck here for me. There are 851 port on the cummins site with the same issue we are trying to get to post here immediately.
Integrated trailer brake controller does not apply full voltage to electric trailer brakes. I had an 8% grade to decend and when I stopped to check my trailer brakes I could easily overpower them when set to max gain and 100% applied with slider. When I got home I researched and found I am not the only Ram owner experiencing this. When I checked the voltage I could only get 9.3V on light electric setting and only 7.4V on heavy electric. Towing the same trailer as my father's 2012 Ram with integrated trailer brake contoller I have to use 6.5 gain setting vs his 3.5 gain setting.
A D V E R T I S E M E N T S
- Toney, AL, USA