This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
HCU light cone on the dash and code in the ecu. No damage to vehicle to cause this issue. This is a concern that the ABS system will not work when needed. Dealer says there is a lot of issues with this unit.
The Abs module and hydraulic control unit have been out on my truck for a year and a half. No abs, no cruise control, no back up camera and no 4wd. Ram has discontinued the parts with nothing to replace them.
Over the last couple years the Service 4WD warning light would come on causing the vehicle to drive erratically. However this was intermittent and the light would go out after turning the truck off and then on again. Dealers could not diagnose the problem unless there was a code showing. Finally my local dealer found a stored code and diagnosed the problem as a failed front axle actuator.
- Miami, FL, USA
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My dash will randomly start flashing the messages "service electronic braking system" and "service antilock brake system". Sometimes this happens as soon as I start the vehicle, other times it happens while driving down the road. Sometimes it seems as if a bump in the road will trigger the messages, others are random. When the messages are there, the traction control feature does not work. I do not know if the abs system will work or not as I have been lucky enough to not have to test that. Also, while the messages are present, the cruise control function will not work.
The contact-€™s son-In-Law owns a 2017 Ram 2500. The contact stated while her daughter was putting her grandchildren in the vehicle, her 2-year-old grandson, who was briefly left in an unknown front seat with the doors closed, pushed the gear shifter into drive (D) and the vehicle accelerated without applying the brakes. The vehicle crashed into a trailer filled with tools located 20-30 ft. away. The vehicle then crashed into the corner of a storage building and stopped. There were no injuries sustained. The air bags did not deploy. There was no police report filed. The vehicle was taken to the dealer where it was diagnosed that the Brake Transmission Shift Interlock (BTSI) had failed and needed to be replaced. The dealer associated the failure with NHTSA Campaign Number: 18V100000 (Power Train). The contact stated that the vehicle was repaired under the recall in 2018; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 123,000.
The vehicle randomly goes into 4WD without the user turning the knob to request 4WD. If this happens at high speed it will cause severe damage to the vehicle drive train. Makes steering extreemly difficult on pavement. 1. Service 4WD lamp illuminates. 2. Reduced speed and exited highway. 3. Steered vehicle to off ramp. Upon steering left vehicle entered 4WD without user request making steering very difficult. Vehicle would not return to 2WD unless user shut down vehicle, turn knob to 4WD then back to 2WD. Investigated by certified RAM technician at a dealership on 5/11/2]22 who could not find the issue. The dealership cleared the truck for ordinary use. Currently the vehicle status is service 4WD light is on and it will not shift to 4WD or 2WD. 2 incidents one in 1 June 2021 2 September 2022
The truck went into -€œlimp mode-€ while driving about 60mph which jerked really hard and almost made me lose control of the truck. I took it to the dealer which cost me $2,000 for a transmission solenoid.
The contact owns a 2017 Ram 2500. The contact stated that while operating the vehicle, the transmission malfunctioned, and the vehicle would not move. The message "transmission overheated" was displayed. Additionally, the transmission had experienced slipping and shifting issues. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 70,000. Consumer stated, note that the 70,000 miles was when heater core issues was discovered, casting sand in the engine block that plugged it up. The transmission issues started at about 98,500 miles. The second repair of the transmission and didn-€™t even get 10 miles down the road until it stopped working and they had to be towed away.
The contact owns a 2017 Ram 2500. The contact stated while driving at an undisclosed speed, the contact had reached a stop sign and when depressing on the accelerator pedal to accelerate when the vehicle loss motive power and stalled. The contact had to restart the vehicle for the vehicle continue to drive, however the failure persist several times intermittently. No warning lights illuminated on the vehicle. The contact took the vehicle to a local dealer to have inspected the vehicle but could not duplicate the failure on the vehicle and could not diagnosed the failure on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximate 15,000.
Front passenger side underbody frame bolt & nut came out causing load noise and frame engine support shifted down 25mils and forward. Occurred in parking lot 5 mph going over speed bump. Requested dealership to check all other underbody torque setting.
Hi...Ram is failing to investigate my complaint. I had verbatim the exact same thing happen to me as in my documentation. I also have dash cam footage that they won't review showing there was no road debris. I was driving up a steep grade, towing a trailer, the radiator went into overdrive, and then my shroud got sucked in. Further proof of the failed installation are the dust rings on my shroud. My two concerns are the issue itself as well as Ram failure to examine my concerns including evidence of failed installation as well as dash cam footage proving that what they claim is false.
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA campaign numbers: 19V818000 (equipment, engine and engine cooling) and 20V036000 (power train) however, the parts to do the recall repairs were unavailable. The contact called hill-kelly Dodge Chrysler Jeep Ram (6171 pensacola blvd, pensacola, fl 32505, (850) 972-2050) where it was confirmed that the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA campaign number: 19V818000 (equipment, engine and engine cooling) and NHTSA campaign number: 20V036000 (power train) however, the parts to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also stated that whitten brothers Chrysler Jeep Dodge Ram of midlothian located at (10701 midlothian turnpike, richmond, va 23235 (804-352-2615) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The throttle is not responding. It is accelerating on its own. During regular driving the vehicle accelerates on its own. This happens at all speeds. And continued to accelerate during braking. In addition there are 2 potentially life threatening recalls on this vehicle that have no remedies.
I have had a check engine light with code P0868 for low transmission fluid pressure 3 times while pulling a travel trailer and once just driving without pulling anything in the last 3 months. Dealer has told me they dont know why the light keeps going off.
The contact owns a 2017 Ram 2500. After the vehicle was shifted into four wheel drive, there was an abnormal whining and grinding sound coming from the front differential. The vehicle was taken to lithia Chrysler Jeep Dodge of billings (2229 king ave w, billings, mt 59102, (406) 206-3601) where it was diagnosed that there was water in the front differential, which caused insufficient lubrication of the gears. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000. The VIN was not available.
The contact owns a 2017 Ram 2500. When attempting to shift into park, the transmission became stuck in another gear and the vehicle rolled backwards. In addition, the key became stuck in the ignition when the contact attempted to turn off the vehicle. Dick hannah Ram truck center (7110 ne fourth plain blvd, vancouver, wa 98661, (360) 342-9371) was called, but would not give any information over the phone. The dealer required the contact to tow in the vehicle at his expense. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 38,500.
Have had same trouble 4 times starting at April 2017 about every 60 thousand mile there is water in front differential now I have bad bearings in it this is the fourth time now they asking 35$ to replace all the bad parts that could have been taken care of the first time back in April 2017 truck was only three months old
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- Buckhannon, WV, USA