This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Failed part is the turbo actuator. I was towing an approximately 6000lb trailer when the turbo actuator failed. I lost both boost to control power and loss of the exhaust brake. I was driving in an area of steep inclines and declines, loss of the exhaust brake is the safety issue. The actuator issue caused the check engine light to come on and codes were thrown regarding the failed actuator.There were no codes or any advanced warning of the failed actuator. The codes came up when the actuator failed, no exhaust braking while driving down the mountain. I have replaced the actuator and the vehicle is now running fine with adequate acceleration and the exhaust break also works.
An oil leak has formed at 46k miles and it is dripping all over the engine and the entire under carriage of the truck. This is common in the 6.7 cummins. The truck is under warranty but mopar refused to fix the truck. The oil gets on things that cause smoking snd burning smells. This has caused the engine to lose oil pressure and shut off on the highway.
My 2017 RAM 2500 (VIN-HG607103) at 83,015 miles began throwing a code of P2609 which is an air intake heater issue. I found my air intake relay was not working. I replaced it and all good, until the code returned a little over a week later. I then tested the relay and found it good and began to research more to learn that I had the "Bolt of Death" occurring. The bolt on my grid heater plate was broken, however it had not dropped into my engine cylinder. Luckly it was fused to the heater grid plate still. If it had fell off, it would fallen into a cyclinder damaging it and the piston, blowing the engine. There are recalls on new trucks with this engine however not the 2017s yet.
Recently there has been a number of reports stating the Engine Pre-heater electrical connector has become corroded causing the connector to overheat, rust, and eventually dropping the bolt nut to fall into the intake manifold where the lose nut is succeed into one of the cylinders causing major mechanical damage to the diesel engine. One article was mentioned and posted on Bank Power website, article: RAM Insider Talks Bolt Failure, regarding the intake manifold part# 12B1023A163.
The contact owns a 2017 Ram 2500. The contact stated while jump starting another vehicle, the contact noticed that the oil dip stick was not secured. The contact pushed the dip stick back into place. On another occasion, the contact was having the battery changed and the oil dip stick was not secured again. The vehicle was not taken to the dealer. The manufacturer was contacted. The failure mileage was 95,000.
- Spring, TX, USA
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The contact's husband owned a 2017 Ram 2500. The contact stated that prior to the failure, the dealer replaced the crankcase filter and performed other unknown maintenance services. The contact stated that after her husband remotely started the vehicle, there was smoke coming from underneath the hood and smoke entered the cabin of the vehicle. The contact's husband opened the hood and noticed there were flames coming from the engine compartment. The contact's husband extinguished the fire with a hose. No injuries were sustained, and no medical attention was received. No police or fire department reports were filed. The contact related the failure to a faulty solid-state intake heater grid relay located in the engine compartment; however, the vehicle was not diagnosed nor repaired. The vehicle remained in the driveway and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 94,000.
The contact's son owns a 2017 Ram 2500. The contact stated that while her son was driving at an undisclosed speed, the vehicle loss motive power without warning. The vehicle was taken to the dealer, but the dealer could not replicate the failure after test driving the vehicle for 75 miles. The failure recurred after the contact's son received the vehicle back from the dealer. The vehicle was not repaired and was waiting for an unknown part to arrive in December for the dealer to replace. The manufacturer was made aware of the failure and a case was opened and the manufacturer provided a rental vehicle for the contact's son. The failure mileage was approximately 35,000.
The contact owns a 2017 Ram 2500. The contact stated that while operating the vehicle, the def pump gauge registered a zero (0). The pump was replaced however, the failure persisted. The vehicle was taken to an unknown dealer who replaced the def pump however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 50,000.
There is a known defect in the cummings diesel engine regarding the intake air grid riser, that if not replaced will cause complete engine failure. The bolt inside the grid fails due to erosion from heat or electrical current exposure and drops into the engine destroying the piston
Hi...Ram is failing to investigate my complaint. I had verbatim the exact same thing happen to me as in my documentation. I also have dash cam footage that they won't review showing there was no road debris. I was driving up a steep grade, towing a trailer, the radiator went into overdrive, and then my shroud got sucked in. Further proof of the failed installation are the dust rings on my shroud. My two concerns are the issue itself as well as Ram failure to examine my concerns including evidence of failed installation as well as dash cam footage proving that what they claim is false.
Sudden loss of power, was pulling out into traffic on state highway and truck would not accelerate pass 20 mph. Check engine light came on, after pulling over and stopping and restarting, truck was able to operate normally except for loss of the exhaust brake. Took to dealer and dealer stated it was the turbo actuator and stated it was a common problem. Should be a tsb or recall in my opinion. Truck has 82000 miles.
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA campaign number: 19V818000 (equipment, engine and engine cooling) and NHTSA campaign number: 20V036000 (power train) however, the parts to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also stated that whitten brothers Chrysler Jeep Dodge Ram of midlothian located at (10701 midlothian turnpike, richmond, va 23235 (804-352-2615) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The throttle is not responding. It is accelerating on its own. During regular driving the vehicle accelerates on its own. This happens at all speeds. And continued to accelerate during braking. In addition there are 2 potentially life threatening recalls on this vehicle that have no remedies.
The contact owns a 2017 Ram 2500. The contact particulate and nox sensor failed in the vehicle. The check engine warning light remained illuminated. The vehicle was taken to louisville Chrysler Dodge Jeep Ram dealer, (5311 dixie hwy, louisville, ky 40216) and was informed that the particulate and nox sensor were no longer being manufactured. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,000.
The truck was in the driveway. The engine started to misfire. Shut off and it would not start back up. Check engine light was flashing. Had to have it towed to a repair shop.
The contact owns a 2017 Ram 2500. While driving 40 mph, the vehicle vibrated. The vehicle was taken to johnson Dodge Chrysler Jeep Ram (481 us-46, budd lake, NJ 07828, (908) 850-8700) where it was diagnosed that the vehicle needed new tires. The contact also mentioned that the vehicle intermittently did not idle and the rpms raced up and down. There were no warning indicators illuminated. The contact stated that the vibration was becoming worse. The contact purchased new tires, but the vibration failure recurred. The contact took the vehicle to a tire shop and was informed that the front driver's side wheel was wobbling and all four rims were bent and needed to be replaced. The contact stated that some of the tires were rebalanced, but not the front driver's side tire due to the damage. The vehicle was not repaired. The contact called the dealer and was informed that the vehicle was not under warranty. The manufacturer was notified of the failures and provided a case number. The approximate failure mileage was 23,000.
Water pump, took into dealership and they said they replaced water pump but no dust disturbed on engine when popped the hood to look inside the hood when I picked up the truck after getting the recall repair
While towing, rubber section of fan shroud came into contact with fan sending material into radiator. This caused catastrophic damage and loss of coolant while towing on highway in high traffic conditions. Coolant loss triggered multiple alarm/warnings requiring urgent engine shutdown. After stopping vehichle appeared to have engine compartment fire which turned out to be steam from coolant. But engine temps rapidly increased. Truck mileage 35,893, first time towing after water pump recall had been completed.
A D V E R T I S E M E N T S
- Petaluma, CA, USA