This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I experienced a lack of power and I noticed that the engine temperature jumped by 40F immediately. The EVIC coolant temperature jump rapidly, but I never received a low coolant warning. I pulled the truck off of I-25 Northbound just south of the WY border. I waited for the vehicle to cool and added all of the coolant I had on hand, about 1.5 gallons. I carefully limped into Cheyenne, WY, towing my 40' 5th wheel to a spot where we could stay. I contacted Cowboy Dodge to identify the problem and repair it. The technician looked at my vehicle and he indicated the EGR valve was bad and needed replaced. The repair invoice is attached for reference. We departed Cheyenne after the fix, and we only got 44 miles out of town on I-80 when the engine coolant light illuminated, and the temp started to spike again. I coasted down the pass into Laramie, WY, in an attempt to get into cell service range and to get the truck off of the road if possible. We ended up stranded on I-80 just east of the exit for 4-hours waiting on a tow vehicle that could take us back to Cheyenne, WY, with our RV in tow. The same technician at Cowboy looked at the truck again and he indicated that the EGR cooler had failed. The failure allowed coolant to leak, undetected, into the combustion chamber. This caused carbon deposits, coal-like remnants, to be deposited throughout the motor and it was especially noticeable on the heat exchanger (see attached). This issue cased $7,000+ damage to my truck and I'm still finding issues related to the failure. I've had injectors fail, the heater core needed replaced again (3d), and the truck is smoking on startup with diminished power and sputtering at speed. I've included all Ram 2021 servicing invoices. This situation could have resulted in a catastrophic runaway on the motor resulting in fire. I lucked out by watching the gages. Stellantis (FCA) should be held accountable for their modifications to the Cummins motor causing these issues.
Fuel sensor failure at 52,000 miles. Vehicle was parked for 2 days around christmas, started day after christmas and engine light is on, 'fuel sensor failure' alert comes across, fuel gauge on empty while having a full tank.
The contact owns a 2014 Ram 3500. The contact stated while driving 5 mph, when smoke and the smell of fuel began to enter the cab of the vehicle. The contact stated no warning light was illuminated. The contact state he parked the vehicle at his driveway and saw somke exiting the hood. The contact also stated the fuel heater and electronical connector was covered in diesel fuel and had a burned smell. The vehicle was not drivable. Upon investigation the contact associated the failure with NHTSA campaign number: 14V635000 (engine and engine cooling, fuel system, diesel). The contact called local dealer jeff D'ambrosio Dodge Chrysler Jeep downingtown located at 1221 E lancaster ave, downingtown, pa 19335, were made aware of the failure. The vehicle had not been diagnosed or repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 69,228.
Fuel is leaking from the fuel filter housing connector on the drivers side of the vehicle. Recall exists for this condition but my vehicle is not included in the recall but has the same issues.
Smelled burning wire(s) while exiting interstate. At bottom of ramp engine quit. Had lights etc and engine would crank but not start. Truck was towed to dealer - scan indicated lift pump bad. Replaced under warranty. Replacement pump failed shortly after install while testing. Tech found burn and shorted wires in harness behind left front wheel well. Tech spliced damaged wires and test with another pump. However on further testing found the shorts damaged the BCM(body control module) which related in fuel guage not working. Replaced BCM. Warranty would not cover repair to wire harness or BCM. All seemed to be working while traveling back home however the backup guide lines for backup camera do not appear now. Not sure if it is harness or BCM.
- Syracuse, NY, USA
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On July 27, 2018, the engine light and message appeared during a trip back from fredericksburg, va, stating 'service def system. See dealer'. we stopped at the nearest autozone to use the code reader. Codes P202E and P207F appeared. The next day July 28, 2018 while driving, the vehicle displayed a new message. '5 mph max speed in 140 mi service def system see dealer'.
Water pump seized up and caused belt to break leaving no power brakes or steering while traveling down the interstate!! I got the recall for the water pump but causing a fire like the recall says does not describe the seriousnous off this defect! is the one they replaced it with in June of 2016 going to do the same thing"?"
Experienced acceleration lag or dead pedal as others refer to it. In an intersection ready to turn, plenty of time to cross to the left before oncoming traffic. Start to turn step on the gas and nothing for 2 a 3 seconds. About had a heart attack right there. Oncoming traffic slams on their brakes, lays on horn and gestures at me with their middle digit as my truck finally accelerates out of the way.
Truck at factory high idle, parked in driveway ac on max cool and the fan clutch engagement caused the rubber fan shroud to sucked into the engines cooling fan. Ram star case #: 1307000002. Just purchased used, and there isnt even a bolt to secure the fan shroud making it even more susceptible to become intangled and puncture of the radiator is the result. Vehicle if moving could cause engine failures due to extremely poor design of soft plyable rubber to be in a high volume negative pressure situation. Loss of brakes and steering could soon follow. Ram knows of the issue yet declines to fix under power train warranty because the radiator and engine cooling fan doesnt fall under powertrain, yet it is as important or more important than engine lubrication and safety of occupants in the vehicle if descending a mountain pass pulling a heavy load which could result in loss of life.
Low engine RPM throttle response from dead stop or rolling pace (5-35 mph) experiences 3-5 second lag before engine responds and accelerates. This has caused numerous close calls when turning in front of oncoming traffic on clear road conditions. To compensate, my driving habits have resorted to "power brake" the vehicle to increase engine RPM's in order to accelerate and clear oncoming traffic. I have owned/driven 3/4 & 1 ton cummins diesel vehicles prior to my 2014 model with no similar issues. When towing, the issue is much less noticeable. At this point I am ready to sell and buy another brand due to safety concerns. My wife does not feel safe driving or riding in the vehicle and is concerned that I Transport our kids to and from school daily in the vehicle. Online research indicates this is a common issue with this model/year group and has coined the condition as "dead pedal". it seems that this dead pedal condition continues to worsen with my vehicle the more it is driven. Not sure what next steps are here, I explained my experiences to multiple service techs and larry H miller Dodge in sandy ut, where I have the vehicle serviced... it was the "first time they had heard of it" response each time. No help to be found at the dealership. Not sure where else to turn for help with my ~$60K vehicle that myself and family don't feel safe driving.
There is an absolute dangerous amount of "dead pedal" build into the ECM tuning on the 2011 and up cummins trucks with the 6.7 diesel. Trying to pull out onto the highway or pass someon is downright dangerous. You can put the pedal to the floor and the truck just cuts out and goes nowhere for up to 5 seconds completely losing momentum. Something needs to be done about this I am not the only person with this complaint.
The contact owns a 2014 Ram 3500. The contact stated that when the vehicle was stopped at a stop light or a stop sign, the inside of the vehicle was filled with fuel fumes. The failure recurred numerous times. The vehicle was taken to a dealer where the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 1,000.
The contact owns a 2014 Ram 3500. The contact received notification of NHTSA campaign number: 14V635000 (engine and engine cooling, fuel system, diesel); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Was going to merge on to the freeway the car in front of me slowed down so I had to take my foot off the accelerator pedal. A hole opened in traffic and I started to change lanes pressed down on the accelerator pedal to get up to the same speed as traffic and there was a 2 to 3 second pause before the truck started to accelerate. In that time I watched the truck behind me get dangerously close and the hole I came out of closed up I had no were to go. I took the truck to the dealer and they told me that is the way the truck is suppose to work. I test drove a truck at another dealer and it did not have the same problem. Took it back to the dealer shop and they were still adamant that the truck was working correctly. I can duplicate the problem when ever I want.
I have experienced a "dead pedal" issue since owning the truck which has caused many close calls when turning in traffic, leaving a stop sign and passing. There is a several second delay before I get acceleration and the truck gets going. It has caused me to be very nervous when driving especially with family in the truck with me.
I was trying to pull out of a drive way on a country road. The road was obscured and hard to see around the corner. I started to pull out slowly to see around the corner. I took my foot off the accelerator pedal at that time a loaded log truck came around the corner and I was in his way. I automatically pressed down on the accelerator pedal and the truck just sat there for about 2 to 3 seconds before it started to move. The log truck had all its brakes locked up and smoking. I"M really glad the truck driver had good reflexes. I don?T know if my boys and I would have made it through a crash like that. I believe this is a really big safety issue and it should be addressed at once. I was told by the dealer that it is that way for the safety of the drive train. That just don't seem right to me. Save the drive train forget the people"
While under attempted hard acceleration, the gas pedal becomes unresponsive for several moments. Several times, this almost caused an accident while performing evasive maneuvers to avoid getting hit..
A D V E R T I S E M E N T S
- Box Elder, SD, USA