2011 Subaru Legacy accessories - interior NHTSA complaints: Seats

NHTSA — Seats Problems

CarComplaints.com Seal Of


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
28,193 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Subaru Legacy accessories - interior problems

accessories - interior problem

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2011 Subaru Legacy Owner Comments

problem #1

Jan 132012

Legacy 4-cyl

  • 28,193 miles


Passenger air bag sensor indicator light will intermittently show indicator as off with occupant in passenger seat (weight approx. 110 pounds). Passenger removes all weight from seat and reapplies weight in same position and/or reset procedure detailed in manual performed and sensor will usually come back on. Vehicle has visited authorized repair facility on three occasions regarding issue and first two visits repair attempt made in form of "re-zeroing weight sensor" (first attempt) and "passenger occupant detection sensor calibration procedure" (second attempt). Third visit was told by service manager that part is performing within Subaru specifications. Called soa customer service today and spoke to supervisor who said part was performing within specifications (and federal safety specs) due to authorized facility last stating as such despite still having issues. Supervisor explained sensitivity and nuances of system but was not to my satisfaction as light will be off and then come on after resuming same position after removing and reapplying weight. Told supervisor that was unsatisfactory that I would submit complaint to NHTSA and possibly write congress-person for investigation/help. Was then told issue would be escalated to senior representative who would contact me next day.

- Winston-Salem, NC, USA

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