This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Subaru Outback. The contact stated that while driving 55 mph, the side curtain air bags deployed without impact which disabled the front driver's and the front passenger's seat belts. The contact called the ganley Subaru of bedford located at 123 broadway ave, bedford, oh 44146, and the technician declined to look at the vehicle. The manufacturer was made aware of the failure and provided the contact a case number. The contact was not given a callback. The vehicle was not repaired. The failure mileage was approximately 113,000.
Seat belts do not retract completely. This causes them to get caught in closing door and possible become bent and unable to lock. Dealer wanted to charge $99 to diagnose problem.
2011 Subaru Outback. Consumer writes in regards to vehicle back up camera defect and requests reimbursement for repairs. The consumer stated the back-up camera was not centered properly, the drivers side shoulder harness intermittently would not retract fully. Therefore, causing it to get stuck in the closing door and the heat register at the drivers foot seemed to be partially blocked. The dealer informed the consumer, the reason why the camera was not centered, was because it had been hit, and it would cost $99 to repair it.
- Bronx, NY, USA
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- University Heights, OH, USA