This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Subaru Outback. During cold weather, the vehicle failed to start. The failure occurred ever since the vehicle was purchased on April 15, 2017. The vehicle was taken to capital Subaru (920 capital expressway auto mall, san jose, ca 95136) on three different occasions, but they were not able to replicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 38,718.
The coolant loose and has coolant smell after drive a car. I had several same reason service. They nothing wrong they fill up coolant that's it. Now almost empty reservoir. And it's over limited warranty. It's 36059 miles.
Yesterday morning, I stopped my Subaru in order to back into a parking space. The car was in drive and my foot was on the brake. While my foot was still on the brake and I was changing gears from drive to reverse, the engine started accelerating full-throttle. I had to press the brake pedal very hard to prevent the car from going down the hillside behind the parking lot. I put the car back in park with the engine revving full-throttle and turned the ignition off. After this incident the car operated normally ' until today. Today, my car was parked in my driveway in front of my garage. When I started the car everything seemed fine ' until, with my foot on the brake, I attempted to change gears from park to drive. Again the engine immediately and unexpectedly accelerated full-throttle. As I was moving the gear shifter from park to reverse to neutral to drive, I again had to press the brake pedal very hard to prevent the car from backing into my garage door. I immediately called my Subaru dealer but could not reach the service department. After 10-12 rings I got a message instructing me to leave a message for them to call me back since they were currently experiencing heavy call volume due to an increase in recall issues. I called back and got through to someone in the service department and explained the problem to them. They said they were unfamiliar with this problem on Subaru Outbacks.
Cannot remove key from ignition when in park. Many others have reported this online, and the dealership is charging me to check what the issue is. When in park, steering wheel is straight, not on a slope, the key is stuck in the ignition. Can turn it off, but can't remove the key. Sometimes jiggling, sometimes starting and turning back off, and sometimes starting, putting in drive, and slamming the shifter into park again solves the issue, but sometimes not. Spent over 20 minutes today trying to get it out, drove to the dealer, and it came out without an issue. No consistency to the issue.
- Broomfield, CO, USA
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In two separate events the car lost power while accellorating at highway speeds to merge into traffic from a stand still. The gas pedal became unresponsive and the tranmission stopped shifting. In the first incident the engine stalled, and in the second it sputtered and almost died during a heavy merge on an on ramp. No diagnostic codes were thrown, so the manufacturer claims there is nothing wrong with the car. In the first incident the car was leaving the toll plaze on the dulles greenway head toward leesburg, va. Under full acelleration leaving the toll plaza and effectively driving straight, the car started shufting erratically, and eventually lost power and stalled. In the second incident, about two months later, the car was on a decline on-ramp merging into heavy traffic on rt-270N heading toward frederick, md. The car again started to shift erratically, then began to stall, but I was abke to use the paddle shifters to shift the 'gear' of the cvt and prevent stalling. Afger about 30 seconds the car was operating as normal. Again, the dealer has not found any diagnostic codes, and indicates there is nithing wrong with the vehicle.
Not able to take key out of the ignition, key is being stuck 50% of the time. Second issue is the engine is making bird chirping noise, it comes and goes but it gets loude!! took it to dealer a year ago by the time I got there the noise stopped so they could not figure out the issue, took in the second time about 8 months ago the service tech heard it and booked me for an appointment. By the time mechanic got to it next day it stopped. This was all under warranty and now I am out of warranty and have no support from a local dealer from where I bought the car. I did some research on this issues and there is a huge problem with this and Subaru is not doing anything about it.
Similar to complain dated 12/09/2016 by someone else. About a year ago I was at a light waiting to turn left, my foot was on the brake when suddenly the engine revved up and I had to switch to neutral to return to idle speed. I notified a Subaru representative on the internet. This month I had 4 occasions that I had similar experience in a shopping mall trying to turn right into a parking space. This Friday I tried to park in my garage after 5 miles drive, and my wife was a passenger, I turned the wheel slightly to the left when the engine revved up from idle of 600 to 2000 RPM and then went to 4000 RPM. I was using the brake and I felt a skid of a tire. Switched to neutral and park and turned off the engine. My wife was scared and would not ride in my car. I have an appointment with my wakefield Subaru dealer on 09/25/18, I did not drive my car since the last episode. My odometer is 14241 miles. I am positive I did not step on the gas, only the brake.
Open letter to Subaru and Subaru owners. I have a 2017 Subaru Outback. The reason I purchased the car was the high safety ratings. I came home yesterday, drove into the garage and shut the car off I thought. I apparently did not push the start and kill button hard enough. I am hard of hearing so did not notice the engine still running. This car does not have a remote start. My garage door automatically closes after a preset time. I happened out to the garage 3 hours latter to find the car engine still running. I can not the imagine the cars computer allowing the engine to continue to run for three hours without the key being in close proximity of the vehicle. This is a very dangerous situation. It was well over 100 degrees in the garage plus the carbon monoxide level was outrageous. If there is computer setting to stop this please let me know. Richard
Driving back to Michigan from Florida, my 2017 Subaru Outback (6000 miles) stalled twice unexpectedly in heavy traffic conditions on I75. The vehicle was in stop and go traffic when it stalled. I coasted to the median, placed the car in park and restarted the engine. (both times) the condition has not repeated itself since, now has (7800 miles). Subaru dealership could not replicate the problem and Subaru customer service cannot resolve the issue.
The contact owns a 2017 Subaru Outback. While driving various speeds, the contact heard a loud noise from the front of the engine without warning. The failure recurred several other times. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 2,000.
The "check engine" light came on a week ago and the engine became sluggish when accelerating. We took the car to marin Subaru service department where they did a diagnostic test. Result is that a rodent must have chewed through the soy-based harness covering the sensor wire. Repair bill = $1,400, Subaru says its not covered by the new car warranty. They are telling us not to drive the car now as it could be dangerous. Insurance says it does not cover this either. Subaru and the other mftrs have known about this issue for some time apparently but continue to use material they know attracts rodents.
The contact owns a 2017 Subaru Outback. The contact stated that when the vehicle was started, there was an loud abnormal sound. The vehicle was taken to a dealer where the failure was undetermined. The contact also mentioned the all the windows failed to function except for the driver side window. The manufacturer was not made aware of the failure. The failure mileage was 2,000. Updated 01/11/2017 updated 06/07/17 consumer dealer was made aware of window failure and it was fixed. (still making same loud noise (12-3-16). Updated 7/9/18
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- Billings, MT, USA