This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 2/20, a crack appeared across the drivers side of my windshield while my car was parked. The crack is approximately 15" long extending from the lower side of the windshield, curving up toward the middle of the windshield. The crack is significant enough that it will require replacement.
The windshield is ridiculously susceptible to cracks. I-??m on my third windshield in 4 years. I had the windshield last replaced in October and had a new crack within a month. I didn-??t even notice anything hitting the windshield with this last crack.
When in reverse, the view behind the vehicle when using the rear camera display is poor when there is a shadow behind the vehicle making it difficult to see a person, especially a child. The rear view camera in my 2016 subaru Outback did not have this problem with shadows.
The windshield in my 2020 Subaru Outback has cracked spontaneously twice. I had 75K Bumper to Bumper Warranty, which the dealer would not honor the first time the window broke. He said that it was warranted for repair, not replacement. I argued until he gave me a 50% discount. My windshield broke again today. I had just pulled out onto the street and was traveling about 10MPH. No rocks or stone touched the windshield. The sound of the crack startled me. I thought that there had to be an issue. Consequently as I looked online, I have discovered this is a design flaw or something as the problem is widespread. Two cracks in year is not right and it is expensive.
I am replacing 3rd windshield since September 2022. This was definitely caused by a rock chip but had been resin repaired. With defroster blowing on a cool morning the windshield cracked across the lower portion. The replacement windshield cracked for no reason other than it was cold during a December night and was replaced in April. That windshield cracked spontaneously while driving in the rain one month after install. A Subaru dealer took photos or I have sent photos to them of all incidents for submission to my Subaru insurance. I have now met the maximum allowed for windshield replacement. All windshields were replaced at an authorized Subaru dealer.
Over the course of the nearly three years I have owned my vehicle, the windshield has either spontaneously cracked or cracked from a very very small chip three times. Two of these occurred while I was driving, with no debris impact with the vehicle windshield. There have been several suits filed against Subaru for similar cases, including for the 2020 Outback model. This has been three times in about two and a half years, quadruple the amount for my previous vehicle. Not only is this a vision impairment while driving and a financial burden to fix, I also worry about more catastrophic failure should anything significant impact the windshield while driving. I have had the glass repaired twice, and both times the repair technicians could not understand how such a significant crack had occurred.
While driving on I-26, a small rock made an initially small crack in the windshield. Over time, while still driving, we watched the crack expand larger and larger, spreading with multiple new arms across the entire passenger side of the windshield. After parking at home in the garage and scheduling windshield replacement for the next day, we continued to notice the crack continuing to propagate further into the driver side. The incident happened on 5/21/23 and the windshield was replaced on 5/23/23.
-The windshield has cracked in the same place for no apparent reason. -The cracked windshield can affect the use of the safety systems built into the windshield. -I'm not sure how this can be "reproduced" as we are talking about a broken windshield although the windshield has been fixed already once and now, the second break has occurred. -Not inspected but replaced once. It is currently broken and can be inspected again if need be. -The first one appeared in August 2022, the second in May 2023
On May 3, 2023 (~12:30pm local time) I was driving on the highway at approximately 60mph and there was a 'pop' sound. I looked at my windshield and an L-shaped crack appeared from the base of the windshield near the wipers up to half-way on the windshield. There was no damage to the windshield to indicate a rock had hit it or the car in any way. Given the poor quality OEM windshields that Subaru has installed in past models (2015-2016) that also have had this problem, I would like to notify the NHTSA so that Subaru can be notified. When I called my dealer directly, there was not much help on the cause.
A crack has spontaneously appeared at the base of my windshield after no apparent damage. The crack is spreading across my windshield and will affect my adaptive cruse control and automatic emergency breaking if it interferes with the Subaru eye-sight system at the top of my windshield. I have not taken the vehicle in for service but I did see this was an issue that lead to recalls on previous outback models but not currently a recall for the 2020 Subaru Outback. I do not have any current warning lamps or messages.
I'm currently on my third windshield for this vehicle. The first windshield was replaced by Subaru due to a random crack that developed on the passenger side and traveled to the driver side. No visible damage caused this to occur. The second windshield was hit by a tiny stone driving down city streets. 3 days later the same type of crack, like the first windshield, developed and moved from from passenger to driver side. We'll see how long this third windshield lasts. I've had numerous cars without this problem. Stone chips were easily repaired without major cracking occurring. There is something very odd about how fragile the windshields on Subaru vehicles are. This is not a cheap replacement due to their driver assist technology. Subaru will not replace this once they see and sign of a stone impact.
Purchased my 2020 Outback only about two months ago. Just this last week two separate cracks started from the edge of the window on the left and lower sides. Cracks appeared out of nowhere while parked with no contact from rocks or other debris. Over the course of the last few days has spread so much that it obstructs my vision while driving. This is a common problem with this model and is a safety hazard that needs to be recalled/fixed. Have an appointment with my dealer to see if this qualifies as a manufacturer defect. However the fact is this will most likely happen again if it-??s the same glass being used.
While driving in light rain, with no visible strike, a crack appeared on the passenger side windshield; starting below the wiper and extending upwards in an arc towards the center. This is the 3rd time a crack of significance has appeared. Coincidentally, this crack appeared less than 2 weeks after having the windshield replaced by a Subaru dealership.
The windshield has developed a crack spontaneously and is spreading across the entire windshield. It started near the bottom of the window near the wipers and moving it's way up towards the top and spidered out towards the driver's side now. It continues to grow while I wait for an appointment to get it replaced.
Windshield spotaneous cracking: Going to work in the morning, absolutely nothing wrong 8:05-8:15am.parked car in parking lot. industrial warehouse. No people traffic, clear weather 30-45 degrees. Then as soon as i get in the car for my break. 11:15-11:30. I notice a very long crack that appears to originate UNDERNEATH the plastic window trim at the base of the windshield. Multiple pictures and videos have been taken. ABSOLUTELY no impacts of anything. I come to discover shortly after researching THERE is a lawsuit on the this outback windshield for random large cracks. NEED recall!
Cracked windshield, very very small pebble hit the driver corner near the pillar, I heard a little -??tick-?? followed by seeing a massive crack form. The crack has now gone straight across to the middle and is making its way up to obstruct the -??eyesight-?? camera
Received a couple of rock chips on the windshield while driving on the highway. Two days later, two large cracks appeared (one on the driver-€™s side, one on the passenger side). Both cracks are longer than six inches.
On March 2, 2023, I discovered a big crack in my windshield. The crack was not there in the morning. The crack was discovered at 2pm that afternoon. The crack started under the lower windshield trim and part way up windshield on the passenger side. The crack has a raise when you run your fingertip over it. The windshield was not struck by a rock. The crack randomly appeared while sitting in the parking lot at my work.
A D V E R T I S E M E N T S
- Lemon Grove, CA, USA