2007 Toyota rav 4. consumer writes in regards to rear lower suspension arm assembly safety recall. The consumer stated the dealer advised the vehicle parts were not yet available in order to complete the recall repair.

- Lubbock, TX, USA

In late summer/early fall 2016 my 2007 Toyota Rav4 began experiencing rear suspension, alignment, and tire wear problems associated with the Toyota recall at the time, although my car was not included in the recall. When my mechanic examined the car, he said it made no sense that Toyota's solution in their second suspension recall was to epoxy pieces in place and not allow the vehicle's suspension to adjust to movement on the road while driving. I had to argue with the dealership who sold the car to get them to make the proper repairs (perform the recall work on my car) at no charge to me. The damaged ruined my relatively new tires and I had to get another set. Recently during general servicing, my mechanic discovered the same tire wear problem and that the rear tires are severely tilting inward, and the most recent repair by the dealer was done using a solid tie bar. In my mechanic's professional opinion (he's been in business for several decades and does contract work for a government entity), that kind of repair should not have been done with that piece of equipment because it would lead to the failure and damage I'm experiencing again. If the same recall "fix" that was performed on my car is being performed on all others that were part of the 3rd recall and beyond, other vehicles may be in danger of failed parts that could cause loss of steering, as noted per previous recalls. I have reached out to the dealer, district manager, and danica sorenson at Toyota without success. My claim is being denied despite the evidence of an ongoing suspension problem. When you look at my car, the improper tilt of the tires and irregular tread wear are visible to the naked eye. My car will no longer pass inspection due solely to the tire damage.

- Elysburg, PA, USA

My 2007 Toyota rav 4 was taken to northern lakes auto in hayward wi for an alignment, at which we were told that the rear toe was out of alignment and needed to be looked at by the dealer. The recall work done in 2014 at a Toyota dealer in Colorado springs co involved applying an epoxy that made this part no longer adjustable. On 7/28/17, the vehicle was taken the Toyota dealer, which failed an alignment check at the rear toe. We were told that they could no longer perform a rear alignment due to this recall "fix" that permanently sealed it into one place. We were told that in order to get the car back into alignment, we would have to replace the entire rear toe bar for a cost of 600 dollars. We contacted the corporate office and were offered nothing to fix this issue. My car was manufactured with an adjustable rear tie rod, and Toyota's solution to an engineering flaw is to make the rear tie rod no longer adjustable, thus costing the consumer hundreds of dollars to fix a simple alignment issue. It is not feasible or fair to expect the consumer to pay hundreds of dollars for an alignment issue, when Toyota created the issue with their "fix" instead of creating a replacement rear toe that is adjustable like the car was manufactured with when I purchased it. The car is wearing out the tires in the rear cupping both of them on the outside and inside, and this is a safety issue to me and my wife and my 14 year old daughter. I was forced to pay kari Toyota $500 to fix this issue and apply the epoxy again to parts that are to be adjustable and now are not....I would like to be rembersed for this a mount....why should the I the owner pay for Toyota bandaid incorrect fix?

- Cable, WI, USA

Takata recall. The contact owns a 2007 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V596000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The jim norton dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Marlow, OK, USA

I filed a complaint on April 18, 2017 (no. 10979057). This a follow-up. Since the recall notice was issued, Toyota has done nothing to honor it. Can Toyota evade their responsibility indefinitely?

- Las Vegas, NV, USA

The contact owns a 2007 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V596000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (wondries Toyota located at 1543 West main St ahambria, ca 91801). The contact was informed that the recall remedy parts were on backorder. The manufacturer did not know when the parts would arrive and opened case number: 1704141065. The contact had not experienced a failure. Parts distribution disconnect.

- San Gabriel, CA, USA

The contact owns a 2007 Toyota Rav4. The contact stated that NHTSA campaign number: 16V596000 (suspension) and NHTSA campaign number: 16V096000 (seat belts) exceeded a reasonable amount of time for repair. Lone star Toyota (lewisville, tx 469-671-5500) stated that the part for NHTSA campaign number: 16V59600 was not available. The manufacturer was not notified. The failure mileage was 115,000. VIN tool confirms parts not available.

- Coppell, TX, USA

Received notice last fall (Aug 2016) about an "urgent safety recall" on my Rav4 - the recall # is 16V-596. Toyota dealers still haven't received the parts for this recall! the recall notice states that the suspension arms could separate resulting in loss of vehicle control, increasing the risk of a crash! why do they issue a recall if they don't have the parts to fix it 9 months later??

- Orange, CA, USA

The contact owns a 2007 Toyota Rav4. The contact stated that the recall notice for NHTSA campaign number: 16V596000(suspension) was received in August of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Parts distribution disconnect.

- Phoenix, AZ, USA

The contact owns a 2007 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V596000 (suspension). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The dealer provided a loaner vehicle for two months. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect....updated 06/23/

- Culver City, CA, USA

The contact owns a 2007 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V596000 (suspension); however, the parts to do the repair were unavailable. The contact called a local dealer where it was determined that the recall parts were on back order. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and referred the contact back to the dealer. The contact was given case number: 1703031571. The contact had not experienced a failure. Parts distribution disconnect.

- Titusville, FL, USA

NHTSA #16V-596: Received notification Sept. Or Oct 2016 and have been checking w/ dealer since. Still waiting for parts. 4/18/17 called Toyota and was told June 3017. Not holding my breath. Meantime rear alignment is incorrect following previous lower control arm encasement in epoxy and can't be corrected. Tires wearing improperly while waiting for Toyota.

- Kennewick, WA, USA

Safety recall 16V-596 rlsa #1 why are parts not available at pecheles of Washington nc. Last advisement from pecheles of Washington was on 4/14/2017 no indications of rear end failure as of 4/15/2017 last serviced Jan 10 2017 at pecheles of Washington nc at mileage 52463. Received recall notice on 10/25/16 at mileage 51607.

- Wasington, NC, USA

The contact owns a 2007 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V596000 (suspension). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect....updated 05/03/17

- Sarasota, FL, USA

The contact owns a 2007 Toyota Rav4. While driving various speeds, the rear of the vehicle felt like it was fishtailing. The contact maintained control of the vehicle. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that they would have to install rear tow adjustments on both rear sides of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact was informed that the vehicle was serviced per a rear suspension recall in August of 2014; however, the remedy failed. The independent mechanic stated that the recall repairs caused the vehicle to not have a rear end alignment and caused unusual wear and tear on the rear tires. Since September of 2016, the contact had to replace the rear tires three times. The recall details were not provided. The failure mileage was approximately 160,000.

- Danville, VI, USA

There have been two safety recalls on the rear lower suspension arms of 2006 to 2011 Toyota rav 4S. I had both recall remedy procedures performed on my vehicle. The second recall remedy involved sealing the adjustable suspension arms with an epoxy which makes them non-adjustable in the future. I had this performed 6/4/14. This remedy also renders the rear wheels unable to be aligned. Therefore, if the rear wheels go out of alignment, the rear suspension has to be replaced. So instead of a $60 alignment charge, the customer is now subject to a $480 replacement charge every time their car needs realignment. I put new tires on my car on 12/19/2014. On 1/1/17, my mechanic noticed outer edge tire wear on both rear tires suggesting an alignment issue. On 1/18/17, sears confirmed only rear wheels out of alignment. On 1/27/17, local Toyota dealer confirmed rear wheels out of alignment and said $480 replacement of rear suspension arms was only solution. The local service manager said they new there would be problems when this recall remedy was put into place by Toyota. My rear tires were ruined at 24,000 miles. I asked Toyota to pay for the replacement (case no. 1701201908). They refused and said it was a decision made at the us regional manager level that was accepted by Toyota national. I replaced all 4 tires and the rear suspension arms. I opted for after market adjustable rear arms at a cost of $222 plus alignment. I assume I am now at more risk on the highway. Toyota forced this decision by providing a non-adjustable solution for a faulty adjustable part. Their decision now costs customers $480 every time they need a $60 alignment. My car was driven only on normal paved roads and highways. This is unfair to customers and places customers like me a higher risk if they are unwilling to pay the replacement cost. I also called NHTSA and started complaint (ref. 1063186, beau).

- State College, PA, USA

The rear suspension sounds loose. Two months ago desert Toyota, in tucson, supposedly ordered the recalled rear lower suspension arms. I am still waiting for their parts. Today they told me it would be another two months. I think that is unacceptable. Whatever you can do to expedite the solution would be appreciated. [xxx] [xxx] or [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Green Valley, AZ, USA

The contact owns a 2007 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V596000 (suspension) and stated that the part was not available. The dealer did not give a time frame of when the parts would become available to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- High Point, SC, USA

The contact owns a 2007 Toyota Rav4. The contact received notification of NHTSA campaign number: 16V596000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Clyde, NC, USA

The contact owns a 2007 Toyota Rav4. The contact received a recall notification for NHTSA campaign number: 16V596000 (suspension). The part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Lancaster, CA, USA