really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
8 / 0
Average Mileage:
71,671 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Toyota Sienna accessories - exterior problems

accessories - exterior problem

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2004 Toyota Sienna Owner Comments (Page 3 of 12)

« Read the previous 20 complaints

problem #187

Jul 152009


  • 140,000 miles


We own a 2004 Toyota Sienna xle and have owned it for 5 years. Last year, our automatic sliding door (passenger side) cable snapped, making the door unable to open automatically. We had been using it just as a manual door, and have recently been having problems with both sliding doors unable to open at all, even manually. It seems to have something to do with the locking mechanism. It is as if the doors are still locked even though they are not. This is a dangerous problem, and after some research I have found that this is not an isolated incident, but rather that this is an inherent problem with this particular vehicle. With so many owners having these same problems, I think Toyota should issue a recall instead of making money on having them have to fix it themselves. They are very costly repairs.

- Roseau, MN, USA

problem #186

Aug 012010


  • 90,000 miles
The driver's side sliding door on my 2004 Toyota Sienna began to get stuck when in the automatic position over a two month period. Then we had an incident where the door would not close. We have taken the minivan to a Toyota dealer and they have said the whole motor has to be replaced, which is $1700 including labor. I am now aware that this is a common problem for that year's model, which would imply that it is not just normal wear and tear, but a defective part or a defective design. Given the cost of the repair we have decided not to have the problem fixed, but will rather use the minivan with only one operational door.

- Dix Hills, NY, USA

problem #185

Jul 292010


  • 80,000 miles
2004 Sienna, the right side sliding door cable coating is braking down. The door is not closing properly and is hard to move in either direction manually. Still investigating issue to see if repairs are possible or if new assembly will be required. Concerned about safety of door operation as many others. We have stopped using that door at this time.

- Goldston , NC, USA

problem #184

Jan 212008


  • 82,500 miles


Purchased Toyota Sienna le 2004 (new) in May 2004. Also purchased the extended warranty "bumper to bumper" 60 months/100,000 miles coverage plan - highly recommended by the dealership. Jan.2008 (approx.82,000 miles) the left, manual passenger door would not open. Dealership gave repair estimate $1231 for new latches, etc. Told "not covered under warranty." Dealership would not repair due to "excessive mileage." Now, the right passenger door will not open. We have to enter/exit out of back hatch or through front doors. This defect is complained about all over the internet. Toyota must do something!!! these are not isolated incidents!! there is a continuing pattern of thousands of Sienna owners with the same defects. Toyota must be made to compensate/repair these defects!! they are showing billions in quarterly profits...then let them fix this! what if there is an accident or fire, etc. And this defect prevents a safe evacuation from these vehicles" must people die in order for Toyota to provide safety & quality care they advertise" please investigate!

- Melvin, TX, USA

problem #183

Jul 142010


  • 66,000 miles
At 66,000 miles, my 2004 Toyota Sienna driver side front door began making a popping sound. It is broadly known by Toyota that this is a defect in construction and while there is not a recall, they have extended the warranty for this problem to 6 years or 1000,000 miles. This problem manifested itself one week after the car's 6 year purchase date. Toyota corporation refused to replace the door. I went to several dealerships and found one that said that Toyota agreed that the door would be replaced ( with a newly designed door ) and I would have to pay half of the price: $1,700. Isubsequently canvassed body shops and mechanics in the location of the dealer in question and found out that they knew of many vehicles with the same problem and that they knew that dealerships in the area were fixing the problem without charge for people like me whose warranties had expired. I am in the process of renegotiation with the dealer regarding the repair. In any case, this is my last Toyota.

- Richmond, CA, USA

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problem #182

Jul 202010


  • 133,000 miles
I have a 2004 Toyota Sienna (le), both my sliding doors will not open from inside or outside, I contacted the dealer and they said they could fix the problem for approximately $2200. This is a serious safety concern of mine and I need to know if their is any type of recall on the on the sliding doors, or what course of action can I take besides paying the dealer $2200 to correct this problem. I've read online numerous complaints on this similar situation with these sliding doors, and the dealers are telling its customers the same thing as they told me. Again, I personally feel this is a serious safety concern for a life when you cannot open these doors to safety.

- Jacksonville, NC, USA

problem #181

Jul 212010


  • 109,200 miles


Regarding a 2004 Toyota Sienna xle. Sliding door on driver side door will not open properly. Sliding door cable snapped under normal usage -- opened the door up this morning and it snapped. Toyota has tsb EL004-004 for the issue, but no recall. The tsb is valid for 3 yrs/36K miles. My vehicle has over 100K miles. Called Toyota customer support and recorded a complaint. Toyota will not offer an financial assistance for this repair which will cost $1500-2000.

- Lake In The Hills, IL, USA

problem #180

Jun 032010


  • 96,000 miles
2004 Sienna le passenger side power sliding door. Cable which pulls door open has snap. Door is no longer operable. It cannot be opened either electronically or manually. Poses hazard as occupants cannot exit out onto curbside.

- Chicago, IL, USA

problem #179

Jun 062010


  • 115,000 miles
2004 Toyota Sienna. The lock on the power sliding door has failed and we are unable to unlock or open the door. It can not be used to exit the vehicle in the case of an emergency as the door is basically non-functional.

- Davenport, FL, USA

problem #178

Jun 282010


  • 120,000 miles
2004 Toyota Sienna automatic sliding door cable broke and door can not open anymore.

- Merrimack, NH, USA

problem #177

Oct 102009


  • 78,000 miles


My driver side sliding door fell off my 2004 Toyota Sienna. When I looked closely I found the cable was snapped, and the door was jammed with the kids inside the car was unable to go no where until a friend was able to help us out, the dealer want over $1500 to fix the problem, no way I can afford that at this time, so they suggested to cut the cable and make the door manual and that is what I'm running on right now, it happened at 78000 miles and the car now has 89000, and of course warranty was over long time ago.

- Wichita, KS, USA

problem #176

Feb 082009


  • 92,000 miles
2004 Toyota Sienna xle 2wd - power doors do not open or shut (from the inside of the van) using either the automatic button or door handles. They also do not open or shut (from the inside of the van) even when the power button is off and the doors are suppose to work on manual. Therefore, the passengers sitting in the back can not get out of the van. Someone has to let them out from the outside of the van.

- Littleton, CO, USA

problem #175

Jun 232010


  • 90,000 miles
Driver's door detent weld failure. I have an '04 Toyota Sienna that on the driver's side door uses a detent strap to hold the door open at certain points. Where the strap is held at, on the door, there are two spot welds that attach the bracket to the door. The strap is bolted to the bracket. The problem seems to be that two spot welds are not strong enough to hold this bracket. After I found out there was a problem with the door, I contacted my local Toyota dealer, and the service person was ware of this condition. They said it is too far gone to weld and repair and that they would have to put on a new door. After discussing it with this person and the service manager the dealerships position was that it was out of warranty and that the tsb that extended the warranty was expired due to both my mileage and to the timing of my request. So, I want to know what it takes to make this or anything a"recall and how to force Toyota to pay for the repair.

- Allison Park, PA, USA

problem #174

Jun 012010


  • 72,188 miles
The drivers side back sliding door got stuck half way open position. Noticed cable for electronic opening was frayed considerably van in the manual open door mode and still could not close. Good news I was close to home when this happened. Husband was able to shove the door closed and then had Toyota repair door. Doors mechanics has a unit with "ball bearings" and they were totally dry. Also, ball bearings fell out of enclosed tracking unit. Cost over $1600 to fix.auto was with Toyota for 9 days. Luckily my extended warranty insurance paid for the whole thing. Auto under 75,000 miles. Complained about crunching noise while closing sliding door, in the past three years....not able to find what the problem was...now I know Toyota repair people did not know what they were doing. Again!

- Silverton, OR, USA

problem #173

May 152010


  • 100,000 miles
Our 2004 Toyota Sienna has recently been having severe issues with the power sliding door. It would shut and then immediately open again. Could not open the door manually. Now the sliding door on the driver's side will not open either. A definite safety hazard for two rear doors that we can not operate.

- Hamilton, OH, USA

problem #172

Jun 092010


  • 118,297 miles
My 04 Sienna minivan right power sliding door failed open. The cable in the track below the rear window separated and jammed the mechanism in the rear hinge. This is a significant safety problem. The design of the power sliding door is flawed. The cable appears to have inadequate protection from the environment. After the metal core of the cable is compromised, it can fail in a way to jam the door open which is what happened to my Sienna. If the cable were to break completely, the door would move unrestrained until full open or closed. Sienna minivans with this design should be recalled. The power door had only had what I consider normal usage. It's a minivan so it has transported kids which require sliding door usage. I was fortunate that my door failed open at home so I wife and kids didn't have to drive with the door open. I had to drive to the dealer with the door open. It is inconceivable that Toyota would design a door actuation system where a single broken cable requires the entire power door assembly to be replaced.

- Golden, CO, USA

problem #171

Jun 072010


  • 79,185 miles
2004 Toyota Sienna xle AWD limited with second left passenger sliding door failure. Problem first occurred in Sep 2008 with door sticking with open/close. Referred by Toyota to auto body shop in Nov 2008 for repair - motor/hinge replaced. Failed again after repair and repaired 3/18/2009 by replacing door assembly. Now door is frozen again and will not open automatically or manually.

- San Clemente, CA, USA

problem #170

Mar 102010


  • miles
2004 Toyota Sienna 1) 3 times my van has locked all the doors without me pushing the lock button. Each time I had unlocked the car and opened and closed at least 2 doors. Then click the doors locked. The last time it happened my 24 month old was in the car. I had to call the fire department to get her out. I had left the keys on the front seat and the remote was laying face up. My baby was in her carseat in the back. I closed the door to put the shopping cart away and click the doors locked. Nothing touched the remote, and it locked. That was 2 months ago and it hasn't happened since. 2)power door failed after 5 years. To expensive to fix. 3) struts on the rear hatch failed at 90,000 miles. This is not a power hatch. This is quite dangerous as the door is heavy and will clonk you in the head if you are not careful. My kids are not allowed to open that door any more. I am so afraid of smashed heads and fingers.

- Pleasanton, CA, USA

problem #169

Feb 162010


  • miles
Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) my manual sliding door won't latch either, but it is a welding issue. On the back of the door the latch that is supposed to keep the door closed came loose from the door & is just floating inside the door. Has anyone else had this problem? it seems to be in conjunction with the other welding issue Toyota had with the front doors. This problem occurred about 4 months ago, & now my front door has had the welding come loose, which was a recall. Please let me know if you've heard of anyone else having this problem. Thank you. [xxx]

- Omaha, NE, USA

problem #168

May 122010


  • 80,000 miles
This is for a Toyota Sienna xle limited 2004. The cables have snapped on both side sliding doors making them inoperable as automatic doors and hazardous when used as manual sliders.

- St. Helena, CA, USA

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