When starting the vehicle, after the iPhone has been established to use wireless CarPlay, it will just disconnect from CarPlay with no rhyme or reason why. It seems to have something to do with Toyota's services trying to take over, and it does. It will disconnect the phone, and allow online services to take over. You have to manually go in and pick your phone, which is in the list, and then select CarPlay. Then, it reconnects as CarPlay. It usually connects to CarPlay after starting, and then driving a short while, maybe 1/10 of a mile, it all the sudden disconnects. Then it switches to the Toyota online services map.
So, then go into the menu, pick your iPhone, and then again select to allow CarPlay. At this point, it may or may not disconnect again. Not always the same, and not always happening a 2nd or 3rd time. Now, before you say "It's the phone", it isn't. Had a 2024 Canyon, a 2025 Acadia, a 2023 Audi Q8, and a 2025 Canyon and every single one of them connected and stayed connected to wireless CarPlay. So this problem is not my phone. Same phone. Something with Toyota keeps sending a nag alert to my phone asking if Toyota app can access my phone. Can ignore or accept. But you don't know that, because you are connecting via wireless CarPlay and your phone is not in your hands. But regardless, it still cuts you off of CarPlay and makes you manually reconnect.
While this may not seem like a big deal to some, for someone who relies on wireless CarPlay from time I get into the car and until I leave the car, it's a very big deal. I do not handle my phone. Having to go into menus and reconnect manually for something that should not happen is a safety issue as it distracts me from driving to fuss with something that just frankly appears to be a way to force me to use Toyota's online services. Not sure, but seems this way.
Car is new, have not had it into the shop to be dealt with, but calling online support proved to be of no use.
A D V E R T I S E M E N T S
When starting the vehicle, after the iPhone has been established to use wireless CarPlay, it will just disconnect from CarPlay with no rhyme or reason why. It seems to have something to do with Toyota's services trying to take over, and it does. It will disconnect the phone, and allow online services to take over. You have to manually go in and pick your phone, which is in the list, and then select CarPlay. Then, it reconnects as CarPlay. It usually connects to CarPlay after starting, and then driving a short while, maybe 1/10 of a mile, it all the sudden disconnects. Then it switches to the Toyota online services map.
So, then go into the menu, pick your iPhone, and then again select to allow CarPlay. At this point, it may or may not disconnect again. Not always the same, and not always happening a 2nd or 3rd time. Now, before you say "It's the phone", it isn't. Had a 2024 Canyon, a 2025 Acadia, a 2023 Audi Q8, and a 2025 Canyon and every single one of them connected and stayed connected to wireless CarPlay. So this problem is not my phone. Same phone. Something with Toyota keeps sending a nag alert to my phone asking if Toyota app can access my phone. Can ignore or accept. But you don't know that, because you are connecting via wireless CarPlay and your phone is not in your hands. But regardless, it still cuts you off of CarPlay and makes you manually reconnect.
While this may not seem like a big deal to some, for someone who relies on wireless CarPlay from time I get into the car and until I leave the car, it's a very big deal. I do not handle my phone. Having to go into menus and reconnect manually for something that should not happen is a safety issue as it distracts me from driving to fuss with something that just frankly appears to be a way to force me to use Toyota's online services. Not sure, but seems this way.
Car is new, have not had it into the shop to be dealt with, but calling online support proved to be of no use.
- carcomplaintsfan, Chadds Ford, PA, US