This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall I have recall letter from Ford January 2016 vhtsa recall 15V-861. Ford sent me to dealer in early 2016 and dealer said parts not available. Ford sent me to dealer in May 2016 parts not available. Called Ford in December 2016 said part will be in early 2017. Still waiting.
The contact owns a 2003 Ford Crown Victoria. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Hello I was informed that my vehicle the 03 Crown Victoria had a recall on the lighting control module which has not been replace in my car but Ford is unwilling to give part to fix
The contact owns a 2003 Ford Crown Victoria. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting) however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Part distribution disconnect.
- Parsons, WV, USA
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Takata recall. The head light do not work. I cannot use my car at night time for almost 2 years. It happened in 2012 and I fixed it that time, unfortunately, in summer 2015 the same problem came back again.
NHTSA recall 15V861000 still not acted on. Ford Motor Company said in January 2016 they'd notify me when part available so I could set an appointment with the dealer. No such letter has come to date.
Safety recall notice 15S39 dated January 2016. According to Ford customer service, Ford is designing a new part. I seriously doubt this. It's been 6 months! if I experience a problem, I should have Ford install a new defective part.
First taka take airbag on Jan.1st 2008 I'm hit a deer and I'm had to replace my whole front even the hood the, airbag light came on in fact it is still on but the bag did not deploy. The lights inside my truck stays on for 30 minutes and the alarm will not set after the vehicle is shut off. My suspension system on the passenger side sounds as if the brake caliber is loose when moving you can hear it when turning I took off the wheel, and I can not find the problem
While traveling down the intestate at night at approximately 65 mph my headlights went out. I did not have an accident as a result of this failure. The light control module was defective. I replaced the light control module. Ford refused to reimburse me for the repair because a Ford dealer did not do the repair. I saved over $300 by doing the repair myself. The replaced module had to be replaced again in Jan 2016.
I bought my Ford crown vic 3 years ago paid 6000 dollars, within two weeks the windshield wipers stopped working, then the transmission went out cost me 2500, then horn would go off and would not turn off till I pulled the positive battery cable off. Two weeks later the blinkers stopped working, then the lighting control module started making a loud beeping sound, then my headlights and tail lights stopped working. I revived a recall letter from Ford and it says take my car to Ford dealership and they would fix it free of charge. I went to dealership and they said I had to pay 85 dollars to check and see if the lighting module was bad or not if it was they said they would replace it for free, but there could be additional cost to pay and I would not get my 85 dollars back no matter what. I have a small business of my own, and if I sold something that did not work I would feel bad and would have to fix or replaced it or be sued.what can I do my name is [xxx] my email address is [xxx] and my phone number is [xxx] thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2003 Ford Crown Victoria. While driving at various speeds, the headlights turned off without warning. The vehicle was taken to the dealer. The technician diagnosed that the light switch needed to be replaced. The vehicle was repaired, but the failure recurred shortly after. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 215,000.
I was driving home late one night and the lighting module went out leaving us out in the country with no lights. We were just driving down a winding country road. No street lights, no way to see. We managed to get home hours later. On 9/22/15 I had the car looked at by my mechanic and he replace the lighting module fixing the problem. Mechanic said there was a 15 year warranty on this unit and Ford new of this problem. He said I should get reimbursed for the part. On contacting Ford they will not honor the cost of the unit even though it has not been 15 years because I did not bring it to Ford. They also claimed they have sent 2 notices to my address which is not true. I have lived in the same place from before purchasing the car brand new. 2 issues to address is #1, the claimed 15 year warranty not honored they reported to the government and #2, the claim of sending out letters that they do not send. Please help resolve this lighting issue and monitor Ford claim to send out letters.
Severe safety issue with no recall.. I drive a 2003 Ford Crown Victoria. As you can see it's 13 years old. About 6 months ago driving at night my headlights went out. I pulled over and juggled the light switch on & off. They came back on. In the following months it occurred more and more often. Playing with the switch did nothing. One night on I-295 it happened again. On an interstate, with an exit 7 miles away. A sitting target to be hit and killed. Slowly got home. Next day took it to repair my shop. A computer that controls all lights was defective. So I asked him to repair it. "no need" just take it to your Ford dealer. They had issued a warranty for this computer for 15 years. Remember the car is 13 years old. Replaced. No cost. So even though it was a major safety problem, they said no need for recall with the 15 year warranty.. that means they had a safety problem.. how many people died" how many paid for a costly repair" the auto company wins again. No recall issued. Millions $ saved. Lets hear it for honest repair shops ! [xxx] [xxx] jacksonville fl. 32246 [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Was driving on highway going about 65 when the lights headlights turned off. Took yto electrical mechanic said it was a bad headlight module. Was told Ford had a recall on this.
I took car into miller Ford, provo after receiving recall, they said switch was defective. After 4 months of no communication called and they blamed Ford, called and complained to Ford, case# [xxx],said would get call dist. Mgr. Within 48 hours no calls. Problem headlights go out while driving. Six weeks ago while driving on dark road lights went out as a child ran across street while traveling 45mph, almost hit child. This is a safety recall that Ford is not handling in a time manner given the safety defect. Maybe dot can get these needed repairs ordered in a timely manner, or is a class action lawsuit needed to bring a negligent, uncaring manufacturer to do the right thing. It is sad they do a dangerous recall then fail to follow through, I guess I cannot buy from another american car manufacturer, have 7 other Ford, but planning to sell them. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
My wife tried to turn her headlights on and they would mot go on. All other exterior lights were lit. She tried several times, but they would not come on. She drove home using her high beams, as they were the only ones functioning. She works 125 miles away and brought the car home on the 23rd. Today, the 26th, was the first time I have had to look at them. I tried them and there is neither low beams or high beams now. Only high beams in the "flash to pass" mode, where you pull the turn signal arm back. While researching the problem online, I came across a lot of similar complaints all suggesting the lcm being defective or broken. I also found this comment in place of an actual recall by Ford: "4/172014 *****customer satisfaction program 14N01.... check it out, lighting control module will be replaced or reimbursement made if already had done!!!!*****. I would like to know about this program. We have had a dozen Ford since 19984 and there are four in our yard right now. It seems we have been loyal customers a long time and would like a repair done that is not an isolated problem, but a very dangerous one if the light go out while driving.if this is not a recall, it should be. By the way, had the light switch repaired on a 1989 crown vic I owned and the switch was melted because it wasn't heavy duty enough in the wiring. Probably a recall, but didn't know about it. Thank you for your time.
The contact owns a 2003 Ford Crown Victoria. The contact stated that while traveling 30 mph, the headlights failed intermittently without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 130,000 and the current mileage was 131,989.
Driving from walmart and my headlights went out when I turned my left directional now after 10 mins of having headlights on they turn off on their own. I had this car for almost 1 year.
The contact owns a 2003 Ford Crown Victoria. The contact stated that while driving approximately 45 mph, the low beam headlights failed. The contact had to use the high beam. The vehicle was taken to the dealer to have a diagnostic performed. The VIN was not available. The manufacturer was not made aware of the failure. The failure and current mileage was 104,000.
A D V E R T I S E M E N T S
- Statesville, NC, USA