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really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
111,661 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Ford Escape suspension problems

suspension problem

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2002 Ford Escape Owner Comments (Page 1 of 2)

problem #40

Jul 112016


  • 160,000 miles


Had recall 14S02 performed on 12/30/15. Installed front subframe crossbrace.this does not fix the problem. Passenger side subframe rusted out and failed. The crossbrace kept it from completely coming apart but car is now not safe to drive. Ford will not do anything about this saying they already performed the recall. This recall should be expanded to include subframe replacement.

- Sussex, WI, USA

problem #39

Mar 212016


  • 77,519 miles
Lf lower control arm failure - we brought our Ford to a&ctire, atkinson, nh - 603-362-5213 for a state inspection - they told us this issue and the Ford was not safe to drive - we authorized the work - we paid $250.85 parts & labor, they printed out recall # 14S02 recall to pursue getting reimbursed - we called Ford and they denied any reimbursement.

- Danville, NH, USA

problem #38

Mar 082016


  • 160,000 miles
The contact owns a 2002 Ford Escape. While pulling out of the driveway, the passenger side control arm suddenly separated from the subframe. While inspecting the vehicle, the contact discovered that the failure occurred due to rusting of the subframe. The manufacturer was notified of the failure. The vehicle was not included in NHTSA campaign number: 14V165000 (structure), although the vehicle experienced the same failure listed in the recall. The VIN was unknown. The failure mileage was 160,000.

- University Hieghts, OH, USA

problem #37

Mar 012016


  • 144,000 miles


Front sub frame is cracked and wheel is woobling.

- Euclid, OH, USA

problem #36

Dec 102015


  • 200,000 miles
There is a recall on my car. 14S02. I had it towed to fuller Ford in cinti, Ohio. When the recall broke in my car, rusted through frame. It caused other damage to my car. I need a passenger side axle, lower control arm, and a sway bar link. Ford will not cover these damages even though the recall caused the damage. Just thank goodness I had just gotten off the highway and was coming to a stop or I could have been killed. I dont believe Ford is taking care of their issue. A frame should not rust through

- Covington, KY, USA

problem #35

Nov 092015


  • 84,000 miles
The contact owns a 2002 Ford Escape. The vehicle was repaired under NHTSA campaign number: 14V165000 (structure) at 80,707 miles. While driving approximately 30 mph, the vehicle failed to accurately respond to the steering wheel. The vehicle was driven back to the contact's residence where it was discovered that the lower control arm became detached from the vehicle and the front passenger wheel was turned outward. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The VIN was unknown. The approximate failure mileage was 84,000.

- Buffalo, NY, USA

problem #34

Oct 122015


  • miles


I was making a ride an maple road when all of a sudden I hear a sort of popping noise almost like a flat tire. Thats what I thought it was so I kept drive to where I live.on the way home all I heard was a screeching. When I got home home I check and the suspension had snapped because of rusting

- Naperville, IL, USA

problem #33

Aug 112015


  • 130,000 miles
The contact owns a 2002 Ford Escape. The contact stated that while driving at approximately 10 mph, a loud knocking noise was heard and all steering capability was lost. In addition, the front passenger tire detached and the vehicle dragged to the side of the road. The vehicle was towed to an independent mechanic, who confirmed that the VIN was not included on NHTSA campaign number: 14V165000 (structure). The manufacturer was notified of the failure. The failure mileage was 130,000.

- Apollo, PA, USA

problem #32

Jul 182015


  • 127,000 miles
On July 18, 2015 at approximately 1:30 pm I was driving up bear creek mountain and heard a loud pop then the vehicle started sliding before I finally got it to stop. I slide about 50 feet and if I'd slide about 3 more feet I would have been over the side of the mountain. The sub frame had snapped in two and it pulled the right front axle out. This made the vehicle inoperable. The vehicle had to be put on a roll back and taken away.also damaged was the right front tire and, molding around the fender. If I had been on the interstate with this vehicle my family would not have survived the wreck. It is lucky that we didn't go over the mountain. I did nothing to cause the sub frame to break and I think Ford should be held liable. I spoke with the Ford customer relations center and they told me that because there was no extended warranty and it was not under the 2002 Escape recall and that the fact that there was no fire or large crash that they could do nothing about the sub frame breaking. My insurance carrier has also contacted Ford customer relations and was told the same thing. I asked the lady at Ford if someone had died in the wreck would I still be told the same thing and she replied yes. According to Ford they can't give out telephone numbers to legal department or addresses or email addresses. I was also told that I could not speak to a supervisor because they could not transfer calls. I was transferred to the lady I was speaking to by another lady. Go figure. I think that Ford is liable for this structural failure and needs to make things right.

- Ceres, VA, USA

problem #31

Jun 232015


  • 190 miles
Driving about 25mph hear a loud clunck lost controll of vehicle break pedle to the floor truck still moving had to use er brake to stop. Got out passanger front tire was turned completly diff way, the ball bearer was detached, this could have killed me if I was on freeway! called Ford they continued to tell me this wasnt part of recall called mehcanic said the subframe so rusted it has completly detached from ball bearers causing tire to basically fall off. Ford will not fix it, gave me every other alternitive on what it could be. I had it towed to my house, Ford wont have it towed to the lot to look at it and on top of that wont see it for a week if I do get it towed up there! what a mess. Ill never shop with them again. They wont care until this kills someone.

- West Saint Paul, MN, USA

problem #30

Mar 272015


  • 152,000 miles


The contact owns a 2002 Ford Escape. The contact stated that the vehicle was recently serviced under NHTSA campaign number: 14V165000 (structure). The dealer was to install a newly designed reinforcement cross-brace for the unintended detachment of the lower control arm. A short time after the repair, the vehicle was taken to an independent mechanic for another service, who noticed that the ball joint was separated from the control arm and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 152,000.

- Blossvale, NY, USA

problem #29

Dec 192014


  • 105,000 miles
My 2002 Ford Escape has been to multiple dealer service centers and mechanics to try to pinpoint a banging noise that comes from the front right side when driving over bumps or potholes at lower speeds. To date I have had tie rods, sway bars, sway bar links, ball joints replaced and all body mounts, engine mounts, control arms, shocks and struts all checked and all nuts and bolts tightened. I have not been able to have a mechanic tell me what the issue is. I have searched the internet and see several complaints all for the same problem. I know my truck is not the only one, however I cannot afford to continue replacing parts in hopes that we might finally find the cause of the sound. I feel Ford needs to take responsibility for whatever it is that is failing before someone ends up seriously injured.

- Akron, OH, USA

problem #28

Sep 042014

Escape 4WD 6-cyl

  • 77,000 miles
Driving down a busy highway, our Escape had the control arm detach from the sub frame. We took the car to the dealer and they told us this would not be covered under any recall by Ford because it had completely separated. Despite that the damaged area of the car being what is recalled in 14V165000. Ford has done nothing to help this issue. Lucky enough there was no accident, but this is a huge safety issue and someone is going to get killed. Ford needs to fix the damaged sub frames, not just fix those that haven't already broke and consumers have had to pay thousands to get fixed.

- Binghamton, NY, USA

problem #27

Jan 302015

Escape 4WD 6-cyl

  • 105,300 miles
While pulling out of a parking lot, I noticed the vehicle's steering seemed loose & there was a creaking noise from the front end. Vehicle continued to pull to the right as I drove down the road, and creaking noise increased. I drove directly to dealer where I'd had the work for recall 14V165000 completed only 4 weeks prior (26 Dec 2014), and their assessment was a cracked subframe. Service writer informed me that the car was dangerous to drive, and the cost to repair would be a minimum of $2000 in parts and labor, plus the likelihood of additional repairs needed once they found other corroded parts in need of replacement. I declined the repair and purchased a new car (not a Ford) instead.

- Cudahy, WI, USA

problem #26

Apr 022014

Escape 4WD 6-cyl

  • 213,000 miles
My car is included in the recall for the rusted out subframe. It has at least 2 oblong rusted out holes near the control arm. It was taken to the dealer. They installed a cross brace. 3 different dealers told me the brace will hopefully, if I am lucky, help me pull over without crashing when (not if) the subframe gives away and the control arm falls off. Two of the three literally told me, "good luck." I feel if Ford realizes the issue is serious enough for a recall they should properly fix the problem.

- Wixom, MI, USA

problem #25

Jun 202014


  • 74,000 miles
The contact owns a 2002 Ford Escape. The contact stated that while approaching a stop sign, there was a loud abnormal noise coming from the vehicle. The contact discovered that the sub frame was on the tire and fractured. The vehicle was towed to a dealer where the diagnosis results was not yet determined. The contact mentioned that the vehicle was included in NHTSA campaign id number: 14V165000 (suspension). The manufacturer was notified of the failure. The approximate failure mileage was 74,000.

- Sydney, NY, USA

problem #24

Aug 102014


  • 110,500 miles
Vehicle sub-frame failed due to corrosion causing separation of the lower control arm resulting in diminished steering control. This issue appears to be covered by Ford safety recall 14S02 and NHTSA recall 14V-166 that provided a reinforcement of the sub-frame. Unfortunately the reinforcing parts necessary for the recall action were not immediately available before the frame failed.

- Rockford, IL, USA

problem #23

Jul 072014

Escape 6-cyl

  • 190,000 miles
Corrosion-related separation lower control arm from subframe. Car start pulling instantly to the right. Have to call towing to get to dealer for repair, Ford company refuse to repair under safety recall notice 14S02. Dealer quote me around $2000 for repair.

- Fridley, MN, USA

problem #22

May 142014

Escape 6-cyl

  • 202,286 miles
Car was making creaking sounds. Going around a corner the car basically had no steering or control. Got car to Ford dealership and based on taking photo of the car I was told that Ford decided to put a cross brace on as opposed to replacing sub frame. I told dealership I did not agree with decision that subframe should be replaced car was returned to me with cross brace installed.aprox 4 weeks later car was undriveable. Contacted Ford told me to tow car back to dealership. After inspection of vehicle was told now that sub- frame was broken dealership contacted Ford and was told that their request to replace sub frame was denied. The sub frame holds engine, trans, all steering and brake components. This is a very dangerous. My family could have been killed. I was told by fordsupv that because they put on brace instead of making the correct repair that was actually part of sub frame recall they would not replace sub frame. This is how Ford treats their customers and puts them in harms way. If you look at the history of Ford vehicles Ford Windstar Ford Escape etc. You will see they are using defective steel on under body components causing excessive rust resulting in critical component failures. In my 48 years of driving I have never had a vehicle with a broken frame when I asked Ford for phone number or address to [xxx]. fields I was told that is not given out and that the Ford supervisors denial was final decision. I feel Ford is 100% wrong in this issue and is not making safe cars, and when there is a recall will not even fix the recalled parts. Once again this is an extremely dangerous situation that could have resulted in death to my family if I was driving on the X-way shame shame on you Ford motor. I will be looking into filing law suit or class action law suit against you. Please do the right thing for the unlucky individuals who own these cars. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Rochester Hills, MI, USA

problem #21

May 232014


  • 180,000 miles
The contact owns a 2002 Ford Escape. The contact stated that while traveling 70 mph, the vehicle erroneously veered off road. Upon inspection, it was found that the passenger's front control arm fractured. The vehicle was towed to the dealer where the failure was confirmed. The dealer declined to repair the vehicle under NHTSA campaign number: 14V165000 (suspension) due to the excessive corrosion. The failure mileage was 180,000.

- Madison, OH, USA

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