This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
One alloy wheel rim original to my 2002 Ford Escape have pin-size holes which causes air to constantly Escape leading to potential safety issue. Incident date is when diagnostics from service technician was reported to me.
We drive Ford Escape 2002. In January 2006 we bought 4 new tires from Firestone P23570R16 with 60,000.00miles guarantee. We have driven only 30,000 on this fires. We noticed very often air leaking from these tires and we decided to use the guarantee and go to Firestone service for repair. The tires, all four, have cracks al over the tire with next white color layer visible. We are afraid to use the car. When we went to the service they told us that the reason of this kind of damage is weather. Joke. None of the cars driving around has the same problem and we live on the same earth and the weather is the same too. We hardly believed them and even conversation with people from the main office didn't help. They fix one tire, checked the rest and they still are sure that these tires are ok and safe to drive. But we still have the cracks on the tires and we are waiting for moment when they blow out. We are not going to pay for replacement even 1$,specially because this is fire stone and also because we found are tire on recall list. By the way for that recall they also have their own explanation of course. We don't have to add that they was very not nice during the service and ignoring. Please give us same idea about our rights, specially that nothing happen yet and me, my wife and my daughters are alive.
I purchased (4) tires about one year ago from a Bridgestone tire dealership. The tires are: 062065 dueler H/L D683 OWL P225/70R15 100S. Late April '08, as I was washing the tires I noticed "cracks" on the sides, around and in between the treads of all four tires. On May 3, I took the car to the Bridgestone dealer and filed the complaint that I believe the tires are now unsafe and requested replacement. The service manager (dan hilborn) promised to investigate with Firestone and get back with me. On May 23, 2008, dan called me and said that the replacement tires are in and I can bring in my car to replace the tires. Same day, I took my car in and then dan tells me that the same tires are no longer instock and that I need to pay an additional $288.54 for upgraded tires to replace my defective tires. Dan also stated that the defective tires were from an "old stock" that were actually sold as new to move them. Dan referred me to "bill" from Bridgestone Firestone technical service dept in woodbridge, ill. Bill also refused to replace my defective tires at no cost to me. He stated that these tires are safe to drive on them with cracks between and around the tire treads. Bill stated that there may be safety concern if you "can drive a head of a ball point pen in the cracks"!!! I believe these tires are defective and should be recalled, as I believe that an average consumer would not notice these cracks and will continue to drive on them which is a safety risk to the lives of our people. I happened to notice the cracks in tires because of my background in quality control in the automotive industry. Your prompt attention to this potentially serious safety situation is most appreciated. Thank you.
While driving at speed of about 62 mph, it was dry and clear, the car in front slowed down, and as consumer was applying the brakes the side wall of tire blew out. There was crash, no roll over. The tire has not been inspected, but the insurance was going too. Took pictures, and got all the information that on the tires.
A D V E R T I S E M E N T S
- Mobile, AL, USA