This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Started from a stopped position, less than 10 mph. Side airbags went off. Noting hit the car and we did not hit anything and nothing fell on the car. We were on an even smooth pavement.
On June 2nd 2009 I was driving my new Ford Escape on highway 101 heading West when both side airbags instantly deployed. I did not hit anything or get in an accident. The seatbelt locked me into the seat, I pulled off the next exit which was topanga canyon. I drove around the corner to vista Ford and they inspected the vehicle and found nothing wrong with it other than the airbags had deployed. Ford has been shipped the restraint control module and says it will take 3 months to analyze. Ford will not warranty this until they determine it was a defect. In the mean time my insurance is having vista Ford replace the module and airbags. I will get the vehicle back and have to drive it. I consider this vehicle unsafe and do not want to drive it. Unfortunately my job requires me to drive 2500 mile a month all around southern ca. I can not afford to pay for a rental car for 3 months, I've already incurred $650 of rental car expenses since June 2nd so that I can continue working. I am being forced to drive an unsafe car by Ford.
- Santee, CA, USA
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- Churchville, PA, USA