This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). Beatrice Ford Lincoln (4115 North 6th street, beatrice, Nebraska 68310, (402) 223-3547) was contacted and stated that the parts were unavailable. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the bozard Ford Lincoln dealer at 904-824-1641, located at 540 outlet mall blvd, St. Augustine, fl 392084 where it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
2011 Ford Escape. Consumer writes in regards to a cracked fuel delivery module. The consumer stated the parts were not yet available to complete the recall.
The contact owns a 2011 Ford Escape. The contact stated that the odor of fuel was present outside the vehicle. Upon inspection, it was discovered that fuel had leaked from where the filler hose connected to the fuel tank. The failure was not diagnosed or repaired. The dealer (newins Ford in bayshore, New York) was notified of the failure. The manufacturer was not notified. The failure mileage was 120,000.
- Eastislip, NY, USA
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The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mullinex Ford of kissimmee (1810 irlo bronson memorial hwy, kissimmee, fl 34744) and was informed that the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Geweke Ford in yuba city, California was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact smelled a fuel odor in the cabin of the vehicle. The failure mileage was unknown. Parts distribution disconnect. The consumer stated the vehicle was repaired by geweke Ford.
2011 Ford Escape. Consumer writes in regards to defective fuel system. The consumer stated the parts necessary to complete the recall were unavailable. Updated 10/05/2017
The contact owns a 2011 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The part to do the recall repair was unavailable. The local dealer informed the contact that the parts would be available in November of 2017. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
2011 Ford Escape. Consumer writes in regards to vehicle power failure while driving. Consumer states vehicle had a defective fuel pump driver module and seeks reimbursement for repairs.
I noticed a light gas smell in my garage one day and figured perhaps because my car does not have a gas lid that is why I was smelling it. The next day, my daughter used my car to pick up a gas grill for a christmas gift which she left in my car overnight. The following morning the gas smell was really strong so I immediately took it into the dealer where I had purchased it, huntington Ford. When the service man came near it he said to step away from this car as it was dangerous to be near it and that I had to leave it. After a day or so, they told me that some kind of "pebble" must have rubbed a hole in my fuel line and that is would be $634.62 for parts and repair. I'm a senior citizen on a fixed income and I am very upset about this. How can something like this happen and put peoples lives in danger? my daughter could have been in danger when they put the heavy object in it if someone had been smoking nearby. I have spoken to huntington Ford, Ford motor and written 2 separate letters to Ford motor and no one is willing to help me get a refund for parts or labor on this. In my mind they should be willing to work with me since I was the one who was put into harms way. I don't live on a dirt road, in fact I don't know when I even drove on one last. How could a "pebble" do something like this and if so, how many other people are in danger that may live on a dirt road and not be as fortunate as I am that no one was injured. This is a serious problem that I thought was important to make the NHTSA aware of. I have all of the documentation available to provide to you including my repair receipt from huntington Ford and the letters that I sent to Ford motor. Thank you for your help and for listening. I feel that I have been treated unfairly as a consumer and I am regretting my decision for purchasing a vehicle from Ford motor because of this matter. Updated 02/25/16.
The contact owns a 2011 Ford Escape. The contact stated that the check engine light and check fuel inlet illuminated on the instrument panel. Also, the contact stated the water pump failed. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 66,000. The VIN was unavailable. Updated 4/29/15
Driving on a winding, mountainous road the car suddenly lost power and was not responsive to the accelerator. There was no shoulder, so I kept going, very slowly, and then it resumed normal operating responsiveness, only to lose power again. This continued for the 4 miles it took for me to get home. I hoped it was some bad gas and was a one-time event - until it happened again, and I was again able to get home. I am now afraid to drive it.
After sitting at a red light, I tried to accelerate vehicle to get on the highway then vehicle hesitated and wouldn't respond to any attempts to accelerate and the engine light and wrench light came on. After completely turning the car off and trying to restart it, it took approx 7 seconds to turn over and after making another attempt to accelerate there wasn't any change. I did this two more times and on the third try, the vehicle responded to prompts from the accelerator. Both the engine light and wrench light were still lit up, but I drove the car to the autoport and was given the trouble code P2112 and was told that the throttle body assembly needed to be replaced.
In the peak of traffic the vehicle stalled and started choking. Almost would barely run. Had the opportunity to stop in the rest area and had to pay the tow truck. Vehicle currently in the shop and the diagnosis is the throttle body needs replacing. And the warranty is not covering.
Turning off the feeder road of the freeway and the vehicle shook and was unable to apply the gas. The engine was on but the car would not move. The wrench light came on. Have been told this is a throttle body issue and it is not covered under my extended warranty.
While driving along highway, my gas pedal suddenly became completely unresponsive. Was luckily able to coast off to shoulder of the highway and SUV began to idle extremely roughly. Restarted vehicle and was able to drive home without additional problems. Researched issue today and found numerous examples of this problem. Issue should be recalled!!
While driving on the highway, the car suddenly shuttered and stalled. Check engine light went on and the driver had to guide car to shoulder while avoiding oncoming traffic. No one was injured but the driver was scared and this was a very dangerous situation. The car was towed to our service station and they found that the electronic throttle control was potentially defective or impaired.
While driving at 45 mph, engine cut out but remained idling with no power. Pulled to side of road, shut car off then restarted while in "park" gear position. Traveled 1500 miles without incident, then engine lost power on 08/12/2013 while traveling 70 mph on freeway. Pulled to side of freeway and restarted car while in "park." Car ran fine for another 1500 miles, then on 09/06/2013 began losing power several times while going 30 mph (odometer was at 28,944). Limped home and called Lincoln/Ford dealership and arranged for tow. Car is presently at dealership waiting for warranty repair; "throttle body assembly" on order. There was no recall notice sent to me regarding this Ford Escape engine fault. The freeway loss of power incident put family in extreme danger while attempting to get to side of road.
Approaching a traffic light, engine speed dropped to 1000 RPM, would not respond to throttle. Pulled into a parking lot and still could not increase speed on engine. Wrench displayed on instrument cluster. Turned engine off, after 5-10 minutes started engine, the wrench was no longer displayed on instrument panel. Drove home, about 20 miles, with no further problems.
A D V E R T I S E M E N T S
- Washington, DC, USA