The contact owns a 2015 Ford Escape. The contact stated that while driving at various speeds, the vehicle would shudder and then stall with the check engine warning light illuminated. The contact also stated that the vehicle would drain fuel at a rapid pace and that a loud, humming sound was coming from the engine while driving. The contact had taken the vehicle to an independent mechanic who replaced the fuel pump however, despite the repair, the failure persisted. The contact had called a dealer in her area and was informed that they could not offer any assistance. The manufacturer had also been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.

- Cartersville, GA, USA