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CarComplaints.com Notes: The 2010 Ford Fusion has a massive number of NHTSA complaints (over 1,000) about sudden deceleration while driving.

The Federal investigation was closed in March 2014 when Ford agreed to a voluntary "customer satisfaction program" covering 1.6 million vehicles that extends the warranty on the throttle body to 10 years/150,000 miles.

Unfortunately it's not a recall, so Fusion owners have to wait for the inconvenience of the throttle body failing before Ford will fix it.

10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
17,026 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion brakes problems

brakes problem

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2010 Ford Fusion Owner Comments

problem #17

Apr 062013

Fusion 4-cyl

  • 33,750 miles

A D V E R T I S E M E N T S

I was turning out of my street at approx. 5 mph in my 2010 Ford Fusion and heard a chime looked on dash and it read "advance trac needs service" also the lights for ABS, traction control and emergency brake were illuminated. The steering wheel got very stiff and I could not turn making me hit a concrete barrier. Car had no warning before steering went out. Please fix this problem I see it is very common for 2010-2012 Ford Fusion. Car is at dealership now and he thinks it may be the steering rack, which is extremely expensive to fix especially with 0 warranty which expired last December.

- Louisville, KY, USA

problem #16

Apr 012013

Fusion 4-cyl

  • 35,882 miles
I own a 2010 Ford Fusion and I have been having problems with the brake pedal going down to the floor. The brakes are soft, and the brake pedal is not operating correctly. I took it to a shop to have the brakes check to see if I needed new brake pads or what the issue was. I was referred to the dealer for possible factory warranty brake condition, stating it has tsb on brake booster switch, brake pedal level switch problem. I have taken my car to the dealer 3 times and they state there is nothing wrong with the brakes, but when driving the vehicle the brakes are not operating correctly. The brake pedal is going down to the floor when braking is not a normal operation, driving this car is dangerous. The brakes feel like a sponge and I fear one day this car is not going to stop, and I have explained this to the mechanic at the dealership as well as the manager in the service department. Well my fear almost came to light when I had to floor the brakes to stop the car while driving on the highway. I have been told by the dealership there is nothing they can do because their is no recall on the brakes and there is no service complaint from Ford. The only action taken by the dealership was to bleed the brakes, which did nothing to solve the problem. At this point I feel I have no recourse but to park the car until I can get another vehicle, because I am afraid to drive it.

- Missouri, MO, USA

problem #15

Jan 102010

Fusion 4-cyl

  • Automatic transmission
  • miles
2010 Ford Fusion sel. Customer writes in regards to continued transmission problems. The consumer stated the transmission would slip harshly and hesitate on acceleration. The recall repair did not correct the transmission problems. It was determined that the valve body and solenoid body were defective. Also, one of the tires was leaking air, there was an issue with the traction and brakes. There were noises coming from the front of the vehicle. The steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. The rear driver's side door had to be slammed extremely hard, in order to close it. The driver's side seat belt was backwards. The passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. Each time the consumer went to the dealer about certain problems, she was told no problems were found.

- Sterling Heights, MI, USA

problem #14

Oct 012011

Fusion 4-cyl

  • miles

A D V E R T I S E M E N T S

2010 Ford Fusion hybrid. Consumer writes in regards to vehicle brake system the consumer stated in Feb 2010, Ford issued a customer satisfaction program recall to reprogram the brake system. Unfortunately, the general recall did not correct the malfunction with his particular vehicle. Since that time, he has continued to experience the problem that prompted the recall. The malfunction occurred randomly and with no warning. There were times, where the vehicle had been driven for months, with no problem. But, then without warning, the malfunction would occur again. According to Ford, the brake system software may unnecessarily cause the regenerative brake system to transition to conventional brakes, if that occurs the red brake warning lamp will illuminate, the message check brake system will appear and a warning chime will sound. The consumer stated when the issue did occur, at times he was able to stop the vehicle, turn it off and re-start it; other times he would have to let the vehicle sit for an hour or more.

- Irvine, CA, USA

problem #13

Apr 022012

Fusion 4-cyl

  • 19,500 miles
Extreme over heating of left (drivers side) rear brakes leading to premature and uneven pad failure. Pads appear to have become so hot that there is ash present on them.

- Royal Oak, MI, USA

problem #12

Mar 232012

Fusion 4-cyl

  • 33,000 miles
My 2010 Ford Fusion at 33,000 miles required new rear brakes and rotors, because the brakes were grinding and appeared unsafe. This was not covered by warranty because the calipers were not found to be defective. This appears to be a design flaw that will likely reoccur if not addressed by Ford, and could put at risk the safety of myself and my family.

- Kalamazoo, MI, USA

problem #11

Dec 052011

Fusion 6-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

The contact owns a 2010 Ford Fusion. The contact stated that when the vehicle was first started, there was a popping noise that was exhibited by the brake system. The contact stated that the noise would cease once the engine was warm. The dealer inspected the vehicle and discovered that the noise was caused by brake dust and advised that the noise should cease once the vehicle was running. The brake system was tested and there were no failures detected. The contact stated that the noise continued and progressively became worse. The vehicle was not repaired. The failure mileage was unknown, but the current mileage was 15,416. Updated 03/27/12 the consumer stated the popping oise is still present and is O nly heard when the brake is appled and the noise would become louder. Updated 04/09/12

- Waldorf, MD, USA

problem #10

Jan 292010

Fusion 4-cyl

  • 2,635 miles
Vehicle has problem shifting gears, slows down, then it starts to go. I have taken it into Ford 3 separate times, a recall was done on the vehicle for a computer chip, again had the vehicle into service in 09/2011 for the same issue. The vehicle has 34,000 miles on it and attempt to replace the rear brakes...driver rear side had no pad left, checked the three other brakes plenty of pad. Surburban Ford service desk told me because my car was green metallic, not covered in latest recall. I looked at the recall notices and it is absolutely the same problem I've been complaining about from the first month I purchased this vehicle!

- Clinton Township, MI, USA

problem #9

Jan 172012

Fusion 4-cyl

  • 31,506 miles
Rear brake pads and rotors rust together when there is moisture in air and parking brake is used. Rear brake rotors rotted badly on inside edge. Right rotor completly failed brake pad draging. 16 inch alloy wheels.

- Princeton , MA, USA

problem #8

Dec 122011

Fusion

  • 17,900 miles
The contact owns a 2010 Ford Fusion. The contact was driving approximately 60 mph when she heard a loud noise coming from the vehicle. The vehicle was taken to the dealer the following morning where the dealer advised the contact that the rear brake pads were severely rusted and had damaged the rotors. The vehicle was repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was approximately 17,900. The VIN was unavailable.

- Clinton, OH, USA

problem #7

Aug 162011

Fusion 4-cyl

  • 17,000 miles

A D V E R T I S E M E N T S

Just starting off from a traffic light the car started to stall. The car was towed to montrose Ford where they determined a part in the transmission failed. The part was ordered and replaced a few days later. On the 16th of September while driving the brakes failed. The car was taken to ganley Ford on the 19th of Sept. They initially determined it was a transmission problem, exactly the same problem that was repaired in August. On the 21st of Sept. The maintenance people drove the car with a computer connected to analyze what was happening but found nothing wrong. Now they say the problem is hydraulic related but will need to keep the car for at least 30 days to solve the problem. At this time they have no idea what is really wrong. Inside the car is an intermittent noise. It can only be heard when just starting out or at very slow speeds. Ganley Ford has no idea where this noise is coming from.

- Copley, OH, USA

problem #6

Jun 052011

Fusion

  • 17,000 miles
The contact owns a 2010 Ford Fusion. While driving approximately 65 mph on a mountainous road, the contact began to down shift and the brakes were applied numerous times before coming to a stop. The brakes emitted a strong burning odor. The vehicle was taken to an authorized dealer for a diagnostic test. The technician stated the brakes responded normally. The manufacturer was made aware of the defect. The approximate failure mileage was 17,000. The VIN was unavailable.

- Newport, FL, USA

problem #5

Jul 142011

Fusion 6-cyl

  • 26,322 miles
Poor brake response on 2010 Ford Fusion sport AWD. When attempting to slow the vehicle in an emergency stopping situation, the brakes do not produce enough friction between the pads and rotors, thus does not activate ABS unless on slippery or snow surface. The brakes do not have enough force to stop the vehicle in an emergency.

- Denver, CO, USA

problem #4

Oct 082010

Fusion

  • 18,000 miles
The contact owns a 2010 Ford Fusion. The contact stated that in cold or snowy weather, the brakes would exhibit a grinding and an increase in stopping distance. The contact believed that the vehicle was not designed for the climate in which he resided. The contact took the vehicle to the dealer and was told that the failure was because of the weather conditions. There were no repairs to the vehicle. The failure mileage was 18,000 and the current mileage was 24,000.

- Lyon Mountain, NY, USA

problem #3

Feb 092011

Fusion

  • 14,000 miles
After driving about 1.5 miles from home, my wife came to a set of lights and stepped on the brake to stop. The brake pedal went nearly to the floor and several dash lights came on including the brakes & anti-swerve. The vehicle slowed to a stop as she entered the intersection. Fortunately 2 things were in her favor, there was no one ahead of her and there was no cross traffic at the light. Either could have resulted in an accident. She drove the vehicle back home since she considered that the brakes had failed and she may not be able to stop the vehicle. She called me. I told her to call the dealership. She left the vehicle running thinking that perhaps as it warmed up it would work and tested it several times over an hour's time in the driveway. She pulled out the car's manual to see if there was anything listed regarding the brake failure. She read in another part of the manual about resetting the car's computer by shutting off the engine. When she restarted the vehicle, the dash lights went out and brakes returned to normal. The dealer said they "never heard of this problem" and said the earliest they could see the vehicle was 5 days later. We dropped the vehicle off the night before with a description of what was experienced. The dealer said they "could not verify the concern" and Ford does not provide any guidance regarding the issue. I was able to find quite of few instances by simply doing a "google" search including a video by 'consumer reports' who experienced the exact same problem. Ford assured them it was a 'software' issue and claimed that all 2010 Fusion hybrid owners would be notified to have the software updated. My car was a newer model 2010 and apparently not under this notification since we did not receive anything from Ford. The 'Ford customer care' suggested taking the vehicle to another dealer for service who said, "there is nothing we can do."

- Appleton, WI, USA

problem #2

Aug 142010

Fusion

  • 11,646 miles
I was traveling from ca to nv in my 2010 Ford Fusion hybrid. I drove to minden, nv to go to a store and after leaving the store I noticed that all of my braking lights were on the dashboard. I pulled over into a parking lot and proceeded to turn the car on and off to see if it would reset something, it did not. I contacted a dealership in carson city and told them that I was having the problem, they said that they could not help me, I reiterated the problem and said that I was from out of town and that I needed the car looked at immediately. They conceded to let me come in. I drove in and then said the car would have to wait until Monday when they could have a certified hybrid mechanic look at it. Monday the mechanic looked at it and by that time the lights were off. They ran a diagnostic and saw that there was an error. They cleared the error and then drove the car around. They called me to say that the car was ready. They went to move the car from the bay and the lights came on again. They finally determined that the connector at the vac pump was not plugged all the way in and they then reconnected it. The car is now working fine.

- Morgan Hill, CA, USA

problem #1

Aug 012009

Fusion 4-cyl

  • 11,300 miles
Ford Fusion 2010 S - when the brake was depressed the car accelerated until I depressed a second time much harder. The consumer first began to notice the vehicle would intermittently not start in August. He took the vehicle to the dealer, but they were unable to duplicate the problem. The consumer insisted there was a problem and eventually, they found a technical service bulletin that addressed the issue. The problem was attributed to radio frequency intermittently corrupting the crankshaft position sensor and a new ground strip was installed. The problem seemed to be rectified. The weather stripping surrounding the rear window was loose, there was loose metal around the passenger rear wheel.

- Silver Spring, MD, USA

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