CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
6 / 6
Injuries / Deaths:
8 / 0
Average Mileage:
37,850 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
So what's happening is that every time I open the back seat to put down the seat belt gets jam and wont release and then I have to get a tool to unscrew the entire buckle where the seat belt latches into just to release the seat from being stuck down, not only that when I put the seat back up the belt jams up again. Also the car was parked
The contact owns a 2013 Ford Fusion. The contact stated that the rear driver and passenger seats were folded down in order to fit a bedroom door mirror. The seats raised back up after the mirror was removed; however, the middle seat belt became locked up. The vehicle was taken to heritage Ford (209-529-5110, located at 2100 sisk rd, modesto, ca 95350) and the contact was informed that she would be responsible for the seat belt repair cost. The manufacturer was not made aware of the failure. The vehicle was taken to an independent mechanic who repaired the seat belt. The failure mileage was unknown.
The drivers seatbelt light and warning to not work and it has tripped the airbag light. You have recalled some Ford Fusion for this exact problem. Yet I am having that exact problem and your saying it wasn't my VIN. Not quite getting why
The contact owns a 2013 Ford Fusion. The contact stated that the rear seat belts locked without warning. The contact took the vehicle to lake elsinore Ford (31500 auto center dr, lake elsinore, ca (951) 471-4100) and was informed that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was 93,000. Consumer stated had the front seatbelt repaired.
The contact owns a 2013 Ford Fusion. The contact stated that the seat belts in the rear seats were malfunctioning and prevented one of the rear seats from being raised in an upright position. Ford & Lincoln of smithtown (440 middle country rd, St james, NY 11780, (631) 265-2340) stated that the warranty was expired; therefore, the contact would be responsible for the repair cost. The manufacturer was not contacted. The failure mileage was 10,000.
- Dix Hills, NY, USA
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My car has 7 recalls doors bags seatbelts door locks not a safe car for me and family.the door would not close or close so I had to use the seat belt to hold close.door
In Nov 2016 a recall was issued for NHTSA recall number 16V875000 driver and front passenger seat belt assemblies may not adequately restrain the occupant in a crash. Two years later, no remedy is available. This hardly seems timely
The contact owns a 2013 Ford Fusion. The contact stated that the front passenger seat belt would not pull out and the occupant was unable to be secured in the seat. The vehicle was taken to an independent mechanic who replaced the seat belt, but the failure recurred. The manufacturer was notified of the failure. The local dealer was not notified. In November of 2016, the VIN was included in NHTSA campaign number: 16V875000 (seat belts), but the remedy was still not available. The failure mileage was 95,000.
The contact owns a 2013 Ford Fusion. The contact stated that the seat belt failed to lock and unlock. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The VIN was included in NHTSA campaign number: 16V875000 (seat belts). The manufacturer was not notified of the failure. The approximate failure mileage was 102,000.
The contact owns a 2013 Ford Fusion. The contact stated that the middle rear seat belt was stuck in the downward position. There were no warning indicators illuminated. The vehicle was taken to the local dealer (gullo Ford, 925 I-45 S, conroe, tx 77301, (888) 730-7887) where it was diagnosed that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 109,489.
I have been getting the run around from local dealers about getting the repair on the seatbelt pretensioners recall. I was told the parts were ordered, then waited a month. Called again, still not in. When I call call back, after I ask about it, I get sent to voice mail with no call back. It has been 5 months. A second dealer I called to try to get the repair is doing the voicemail issue with me as well.. obviously, the dealers don't want to fix it. They want me to go away.
The contact owns a 2013 Ford Fusion. While driving 25 mph, the contact's vehicle was rear ended. The contact stated that the seat belts failed to restrain the occupants. The air bags did not deploy. A police report was filed. The contact sustained injuries to the right shoulder, two bulging disks in the lower back, a concussion, whiplash, and neck injuries. The contact's husband also sustained a concussion, whiplash, and injuries that required medical attention. The vehicle was towed to an unknown location. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Rear center seat belt gets stuck in locked and will not release. Trapping occupant or locking the 60 seat in down position. Multiple online complaints without resolution or recall. Most resulted in seat belt being cut and owner paying for it. Our vehicle was stationary and seat is stuck down due to locked seat belt.
The contact owns a 2013 Ford Fusion. After lowering the rear seat to place an item in the trunk of the vehicle, the contact was unable to raise the rear seat or retract the seat belt. The vehicle was taken to wyatt johnson Ford (646 thompson ln, nashville, tn 37204, (615) 244-3615) to be diagnosed. The contact was informed that technical service bulletin: Sb-10053450-1184 extended the warranty for the repair of the seat belt to five years or 60,000 miles, whichever came first. The contact exceeded the five year limit. The vehicle was not repaired. The manufacturer was notified and case number: Cas-15092283 was opened. The approximate failure mileage was 59,950.
I have had the worst experience with trying to get my recall resolved 1st of all my door open while on the highway. And also while I was on my way to work. So I called only to find out that this was part of a national recall. Now I thought I only had a recall on my seatbelts and airbag. Now had they kept their word on March 28th this could have been resolved. Help....
From the day I first drove my car off the lot it was a 2013 Ford Fusion S it's gray. I started the engine and then sat in the driver's seat before I put it in drive I hear a loud thumping noise generating from the back end of my car. And it's still doing it 4 months later non-stop and I cannot figure out what's going on also there is a rusted hole in my muffler. Also often times when I am driving when accelerating the transmission has a huge lag in it and sometimes it sticks without shifting to the proper gear to accelerate, sometimes I have to actually manually shift the gears. And it gets very rough when it slips and slides and makes a big drop which also shakes the entire vehicle and it also impairs the driving performance. And another thing is the seat belt, the rear middle seat of my vehicle when installing a child safety seat the middle seat belt got all jammed up and would not work at all. I had to replace it with an aftermarket seat belt because Ford didn't want to fix it for free and wanted to charge me upwards of $400 just for the seat belt that wasn't my fault that I got damaged I just installed the child seat like the local police showed me to and then once I got it out the seat belt it's not working. They say it's not a part of the recall which I already have 4 recalls on my vehicle that is not yet fixed.
The contact owns a 2013 Ford Fusion. While driving approximately 65 mph, the contact was alerted by someone that smoke was noticed from the rear of his vehicle. There was no warning indicator illuminated. The vehicle was pulled over to the side of the road and the engine was turned off. The contact opened the hood and saw flames towards the back of the engine compartment. The contact extinguished the fire. The vehicle was driven to a grocery store parking lot where the fire restarted. The contact called the fire department, but the fire extinguished on its own by the time the fire department arrived. A fire report was not filed. The vehicle was towed to the contact's residence. The contact called the huntington beach Ford dealer at 714-842-6611 (located at 18255 beach blvd, huntington beach, ca 92648) and was informed that the technician would call him back. The manufacturer was not made aware of the failure. The failure was not diagnosed or repaired. The contact mentioned receiving notification of NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling). The failure mileage was approximately 92,520. VIN tool confirms parts not available.
The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact called auto nation Ford at 713-489-2089 (located at 12227 gulf fwy, houston, tx 77034) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata inflators I could not see headlight would go off and on and my steering wheel would shake uncontrollably came close to 3 fatal accidents every time things went wrong I was driving on the freeway me and my kids came so close to loosing our lives
A D V E R T I S E M E N T S
- Columbia Station, OH, USA