This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated, and the vehicle lost motive power. The contact stated he was able to restart the vehicle and the vehicle was taken to the dealer, where it was diagnosed with an oil leak into the cylinders and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure; a case was filed and then closed because the manufacturer stated that the vehicle out of warranty. The failure mileage was approximately 56,720.
I was told by the dealer that my car has an engine block defect. It leaks coolant into the cylinder head and can cause the engine to overheat and can cause a fire or the engine to blow up.
The contact owns a 2018 Ford Fusion. The contact stated while driving 20-25 MPH, there was a significant amount of white smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The contact returned to the residence and parked the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 79,400.
- Springfield, VA, USA
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I bought my car new at AutoNation st the end of 2015. I serviced it there the whole time I had it. The check engine light came on back in may. They said it was a spark plug. The car ran for a few weeks and the check engine light came back on. I tried getting it back into AutoNation. They wouldn't return my phone call for over a week. So I decided to take it to Spritzer in Hartville. They diagnosed it as coolant leaking into the engine cylinders due to a defective engine block. That they've known was a problem for years. Spritzer told me that they get a few in every month with the same problem. I feel Ford has sold these Echoboost engines knowingly to the public. I was told my car was out of warranty and I have to trade it in or pay $11,000 to replace the long block. My car only has 72,000 miles on it and was well taken care of. I feel Ford needs to recall these engines because if it blows up on the highway you'd lose control of the vehicle possibly.
Coolant reservoir was empty. Filled it and was low in a few days. Also started getting P302 check engine error for Cylinder 2 Misfire. That in combination with coolant leaks shows that coolant is intruding into cylinder 2. Most likely through the design grooves in Engine. This defect should be covered under a recall.
Vehicle won-??t start so I called my roadside/towing assistant number got someone out to do battery jump service because I been through this before twice come to find out that wasn-??t the issue might needed more gas still wasn-??t the issue so I got the vehicle towed to a shop it came back I needed the dealership to reprogram the vehicle they couldn-??t because it wasn-??t drivable so I got it towed to another shop just for them to tell me I need a new engine they didn-??t know what cause the problem but just off what they seen while doing a diagnostic was low compression on all cylinders oil full and normal color (not brunt) coolant is full and clean warranty doesn-??t want to cover parts that-??s needed for the vehicle like cylinder head gasket check engine light always came on after repairs was fixed
Check engine light came on as the car started riding and idling rough. Took my car to Firestone and they hooked car up to computer and pulled codes. Engine misfire in cylinder 4. They weren't confident what the issue/fix was, so they recommended that I take to the Ford dealership to have them assess. Dealing with the dealership was a nightmare and after staying on top of them for 10 days, I finally was able to get a diagnosis that it was my spark plugs. Not wanting to wait another 10 days for a fix, I took the car back to Firestone since Ford had said what the issue was. Firestone changed the spark plugs and problem was resolved. The next day, check engine came back on and was riding/idling rough. Took back to Firestone. It was a misfire in cylinder again and they changed all 4 spark plugs again thinking it might be the spark plugs. They also confirmed that the coils were not the issue. Problem was solved. Four days later, the check engine light comes back on and the car is riding rough. Took back to Firestone and they dug deeper and confirmed that coolant was leaking into the cylinder causing the misfire. They said that it is a well-known and well-documented issue with the Eco Boost engines as they have a design flaw that allows coolant to leak into the cylinder. Firestone cautioned that I needed to be careful to monitor my coolant levels as the leak into the engine will drain my levels and can cause serious engine and safety issues. They said that I would need a new engine to fix the problem as there was no other solution to stop the misfire. My car only has 79,097 miles on it! We take extremely good care and get it maintenanced regularly. I checked and there are no recalls for my car for this issue even though I can find many, many instances where others are having the same issue with this engine. Without a recall, I will be responsible for paying for a new engine even though it is a design flaw that Ford is well aware of and not an issue that I caused.
I got into an accident around May 3rd. Roughly around 11 pm to 12 am. To inform whomever is reading, none of the issues I will list have happened prior to this event. At the accident my car would not turn on, and it would not lock. As well as a piece of the car had broke off. I took my car to Mike's auto body for repairs. When the person inspecting the car had reviewed what was wrong with my 2016 Ford Fusion, I was informed part of the issue was the starter. I was informed by Nick a staff member of Mike's auto body, that the piece was replaced. After I had picked up my car on June 6, 2023 as per the receipt from my payment. The first time the event happened was on around June 6th to June 20th (I know it happened on a rainy Tuesday or Wednesday anywhere from 7am to 8am prior to Thursday June 22nd.) My car flashed "See manual" on my dash board. The air bag light had turned on. My car would not accelerate, the brakes functioned at this point, but when I pulled off the road and parked my car shook. When I had turned my car off, took out the keys, and turned it on again the problem was "resolved" and I was able to continue driving to work. I had called the auto shop and eventually left my car with the auto shop to be safe. The next event happened on Thursday June 22nd at 4:10 pm after I had picked it up from the auto shop when Nick had informed me my car was safe and nothing was reading on the scanner. (I took a picture of the dash board to show the message) and turned my car back into the auto shop. To note, the brakes did not work during this time. The next time it happened was the first time I drove my car again after picking it up from Mike's auto shop. July 1st at 12:47 pm. The same stuff happened. I recorded on video what my car was doing. My car decelerate when my foot was still on the gas, the brakes were not working, hot air out of the ac, car shaking. It happened 10+ times today (7/15/23) after leaving the dealership to fix a recall I have several videos of
The contact owns a 2016 Ford Fusion. The contact stated that while starting the vehicle there was white smoke coming from the exhaust tip. The contact inspected the vehicle and became aware that the coolant level was low. The vehicle was taken to the dealer and the contact was informed that there was coolant intrusion into the engine. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 111,000.
Engine was overheating during a short, 5 mile drive to a local bakery. I Took it to a mechanic and they told me that coolant had leaked into the number two cylinder and messed it up so bad I needed a new engine. I got a second opinion from the Ford dealership and they told me the number one and two cylinder were damaged and I needed a new engine. The car only had 104,000 miles on it.
My check engine light starting coming on and off intermittently. After a week of this going on, I took it to a ford dealership for a diagnostic. I had taken it to auto zone prior to the appointment and their diagnostic indicated a cylinder 2 misfire. They told me it was probably a coil or spark plug that needed replacing but to follow up with the ford dealership. The ford dealer informed me at my appointment that the engine coolant was low and had been leaking into the engine. Told me it would require a short block replacement and quoted me almost $13,000!! The car has never had any problems and only has 88,000 miles. After researching this problem, ford has had numerous complaints about the safety issues this could cause and even appears to have had recalls at some point previously. If so, I never received anything and there is no active recall on my vehicle.
The defect is the fly wheel. Was advised by a mechanic that the fly wheel breaks due to an oil pump issue or a tab inside the transmission itself. had to replace a broken fly wheel twice in 8 months. Looing up complaints and recalls it's the same motor and issue the edge was having. costing so far over 4500 dollars. The issue has been lloked at by 3 mechanics and now its back in a tranmission shop being looked at due to tranmission issues and broken fly wheel again. driving and there has been sound etc in the transmission area. lossing power and finally the car stopped. would not go in gear or move. had to be towed. first bill 685 dollars now looking at 5200. car only has approx 92000 miles same motor that the edge has been havong problems etc. this motor needs to be recalled as well or transmission.
The engine coolant leaked into the cylinders as a result the car had rough idles and startups with overheating issues as well we dying on me completely while driving. Confirmation on coolant leak by big o tires, solution is new engine. There was a cylinder 3 misfire code with the check engine light.
I take it to mechanic they say my car have transmission problems is making lot noise and stop and go really crazy. The dealer say there is nothing wrong with car. The. Brakes sometimes get me scared when I drive I feel we r not safe. No and they can-??t fix it because they don-??t have the part for the brakes. The msg was check owner manual something like that which can mean lots different problems in ur vehicle.
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle was running rough before overheating. The check engine warning light was illuminated. The contact added coolant. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic and the contact was informed there was coolant in cylinder #2 and there was coolant on spark plug #2. The contact was informed that the long block designed too thin, which caused the coolant to run off. The contact stated that failure was related to NHTSA ID Number: 10174400 (Engine and Engine Cooling). The manufacturer was contacted and declined to provide additional assistance. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 74,000.
My car has an internal engine coolant leak, also known as coolant intrusion. I have found online that this coolant intrusion issue is a defect in 1.5 liter ecoboost engines such as the one in my 2016 Ford Fusion SE. Now my car's coolant does not hold above the minimum level required which lead to overheating, and white smoke coming from the car, as well as a burning smell of coolant. No warning lamps or indication of overheating came on in the dashboard as these issues happened either. Now I have to replace the entire engine out of my own pocket because Ford has known about this issue, but failed to recall the engines as I can assume that they hope the coolant intrusion happens after enough time/miles driven passes that the affected driver's warranty is out of date, as is the case with me.
A D V E R T I S E M E N T S
- Boones Mill, VA, USA