9.5
really awful- Typical Repair Cost:
- $19,840
- Average Mileage:
- 89,650 miles
- Total Complaints:
- 4 complaints
Most Common Solutions:
- replace engine (3 reports)
- replace spark plugs and pistons (1 reports)
engine problem
Helpful websites
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A D V E R T I S E M E N T S
I took great care of my vehicle and conducted all routine inspections and major services at an Audi Service Center in Germany. I did most oil changes with Audi with some occasional services at other locations. During my last inspection i informed Audi in Hofhiem Germany that my car was burning about 1 liter of oil every 1000km. I was advised that this was normal for a car of my age. I was asked to monitor the situation so I returned again to inform the dealership of the continued problem. My issues were never formally documented but just informally assess.
One day I was driving to work and the vehicle showed two error message, start/stop error and Engine malfunction. The car began to shake badly so I pulled over on the highway and contacted Audi for advise. The asked if there were any notifications saying to stop driving immediately and I said no therefore I continue directly to the dealer. When I arrived they said they could not service my car because it was US Spec and their systems could not read my codes. They sent me to another dealer about 25 minutes away and they proposed an hourly rate of 280 Euros. I returned home and used my own code reader which showed 21 error messages The codes varied from electrical failures, bus communication failures and cylinder misfires. I recorded the results and returned to Audi Hofheim where I shared the results. They agreed to attempt a diagnostic. Suddenly they were able to read my vehicle codes. Rather than investigate the cause of the various codes they cleared all the codes and attempted to recommend spark plug and fuel injectors replacements.
I reminded them of the oil consumption issue which prompted an endoscopy and compression test which revealed 3 damaged cylinders that lost compression. I was told it would cost 27k Euro for the repair. I emailed the CEO of Audi Germany and USA to request a goodwill repair. I was denied twice by the local Audi dealership and Audi USA said they cannot help because i purchased the vehicle through Military Auto Source and The car is in Europe; no on feels responsible.
I have a 2006 CTS that is still running after 20 years and a Lincoln MKS that is running after 15 years. Audi has not shown a commitment to quality and doesn’t deserve recognition as a quality brand.
- Mike P., APO, NY, US