really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
11,204 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 BMW 328 seat belts / air bags problems

seat belts / air bags problem

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2013 BMW 328 Owner Comments

problem #13

Jul 132016


  • miles


It seems that I have damage to my valve cam, well just looked up and the vehicle was involved in an accident that was never reported to me at the time of purchase - I am looking at paying over 1700 for a valve cover (labor and material). My air bag lights came on in July and I am told that my VIN is not under recall - when I took to mechanic I was told to take to BMW to have added to recall.

- Humble, TX, USA

problem #12

Sep 252016


  • 32,000 miles
Takata recall - I took my car in to BMW for recall and was told they don't have the part to replace the recall due to a backoerder. I have called several times to find out if they have them yet and have been told no each time. My BMW displayed a "restraint system malfuction" light today. I am worried this may have somethng to do with the recall. Are these parts truly on back order?

- Humble, TX, USA

problem #11

Apr 212015

328 4-cyl

  • 10,000 miles
The contact owned a 2013 BMW 328I. While driving 25 mph, the vehicle accelerated on its own to 40-50 mph. All the warning indicator sensors blinked on and off. The contact depressed the brake pedal; however, the brakes failed and locked up. In addition, the steering failed. The vehicle drove over the sidewalk and the seat belt released automatically. The air bags failed to deploy. A police report was filed. The struck her head on the steering wheel and injured her neck and lower back. Medical attention was received. The vehicle was towed to an independent mechanic where it was deemed destroyed. The failure mileage was approximately 10,000....updated 12/14/16 updated 12/20/16

- Bakersfield, CA, USA

problem #10

Apr 212015


  • miles


On 04/21/2015 I was driving and my 2013 328I BMW was out of control my car sped up which has to do with speed control and power terrain. I tried to stop, brake and was unsuccessful my car would not stop, my wheel stiffened up, I couldn't steer left or right, ,, I ended in a car accident... my seatbelt came off by its self, and my airbags never went off!!! my neck and back/tailbone was injured do to your defective car (2013 328I BMW) defective( steering wheel, brakes, seatbelt, speed control, power train..) after the accident I requested a crash report !!! waiting to here from BMW manufacturer, . seeking compensation for pain and suffering... I was admitted at kern medical center on mount vernon ave.. in bakersfield California.... making you aware of their defective car 2013 318I BMW... haven't herd from the manufacturers.... worried consumer!!! thought that Volkswagen would stand by their product.... massive recall needed on all 2013 328I BMW... hope to hear from you soon!!!the vehicle was in motion.... I just couldn't stop the car!!!!! huge risk/driving hazard!!!!! on a city street!!!! I have accident report on hand to prove my statement of facts!!!

- Bakersfield, CA, USA

problem #9

Aug 132016


  • miles
My car was subjected to the takata airbag recalled according to the VIN. I tried to contact BMW local irvine dealer office and BMW North America, I was told the "promotional offer" for me to turn the leased car early had expired, and it was a "low risk" thing for me to keep driving the car until my lease ends. There is no parts available for me to even get the airbag replaced and I still have 2 months left on the lease. I'm driving in fear everyday hoping this airbag won't deploy on me during high temperature days.

- Chino Hills, CA, USA

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problem #8

Mar 012016


  • miles
Takata recall: I received a letter from BMW on March 2016 notifying me of the driver's front air bag module recall, campaign no. 16V-071. BMW did not have any parts available at the time of notification and indicated they would notify me as soon as they are able to perform the recall on my vehicle. I am concerned for my safety and I think waiting for the airbag to be fixed since March is a reasonable amount of time, considering the seriousness of this matter. If there is anything I can do to speed up this process, please let me know.

- Murrells Inlet, SC, USA

problem #7

Oct 062015


  • 42,794 miles


Driver restraint system malfunction keeps coming on since I purchased vehicle and hendrick BMW has tried to repair my car multiple times but issue still continues after multiple parts of seat and wiring has been replaced and air bags removed and reinstalled.

- Charlotte, NC, USA

problem #6

Feb 012016


  • miles
Takata recall. I have been attempting to work with BMW corporate and the local dealership in ridgefield ct where I leased the vehicle for the past 3 months and I have yet to successfully resolve the situation. I have 4 months left on my lease and I want BMW to take the vehicle back early as it is unsafe to drive. I survived a train crash in NY just over a year ago where 5 people were killed in the front car I was seated in and I'm not going to risk getting killed by a faulty airbag.

- Sherman, CT, USA

problem #5

Mar 242016


  • 7,600 miles
Trae in value $5000 less due to recall air bag

- St James, NY, USA

problem #4

Dec 012015


  • 36,000 miles
On December 1st I was rearended at interstate speed (65 miles per hour) just prior to impact I had turned my steering wheel to the right to lessen the impact to the vehicle in front of me. However it is clear from the damage to my vehicle that my car made contact on the driver side corner with the bridge as well as the entire passenger side of the vehicle made significant contact with the car in front of me. My car had been at a complete stop. No airbags went off causing me to suffer serious head injuries and scull fractures. In addition, upon impact, my car burst into flames. I was pulled unconscious from my burning car by bystanders with only moments to spare

- St. Albans, VT, USA

problem #3

Dec 012013

328 4-cyl

  • 8,500 miles


The contact owned a 2013 BMW 328I. While driving 63 mph, the brake pedal was depressed and the vehicle failed to respond. In addition, no warning lights illuminated. As a result, the contact crashed into another vehicle and the air bags exploded, ejecting metal fragments. The contact sustained leg, ribs, and sternum injuries. The passenger sustained bruises, a punctured intestine, neck, and rib injuries. Both the driver and passenger required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was notified of the failure. The approximate failure mileage was 8,500...updated 12/29/14

- Boca Raton, FL, USA

problem #2

Nov 082013

328 4-cyl

  • 6,000 miles
2013 BMW 328I X-drive, driving @ 40 mph the drivetrain malfunction light came on, car went into reduced power mode (no higher than 20 mph) making a very dangerous situation in traffic. Luckily I could pull over to a safe area. I called BMW roadside assistance. When tow truck arrived, no warning light! dealer could not replicate error, but now have a air bag warning coming on intermittently... back to dealer I guess. This is a common, potentially dangerous and frustrating issue for 328 owners.

- Sumter, SC, USA

problem #1

May 142013

328 4-cyl

  • 2,755 miles
I was rearended, on the freeway, on the passenger side, by an SUV going about 40mph, I slammed in to another SUV in front of me. My vehicle is totaled. The display indicated that there was an airbag deploy error. Also, the reason my car was totaled was because all of the electrical wires for the computer system are behind the rear tail light, and they were melted after impact. This is concerning because this is also where the fuel tank is. Luckily, I walked away with a sore neck and few bruises, but it is concerning that the airbags did not deploy, when they were clearly suppose to. I had the car for less than 2 months prior to the accident, and bought it brand new.

- Martinez, CA, USA

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