On November 18, 2016, at approximately 7:45 am, I was driving on seward highway towards West international airport road in anchorage, Alaska and all of a sudden my sunroof exploded and glass shards fell above my head and all over the interior of my car. I called BMW corporate for a resolution but they initially denied my claim saying it must have been hit with a rock and I should be calling my car insurance instead. I contacted BMW corporate for the second time. They were able to escalate my issue and offered me a "goodwill" offer to replace all parts involved free of charge on my issue, but not labor. Labor charge is approximately $900 and they require it to be done at the dealership. It is absurd! I'm not paying for a damage which I'm not responsible. It seems like they are not considering this as a big problem and rather denying defects on their sunroofs. I was furious and exclaimed that it is a safety issue and I could have been injured, could have been killed, or worse, could have killed someone else. With their "goodwill" offer and the absurd labor charge, I don't think I could get this issue resolved without the help of NHTSA to press BMW to do further investigation. This issue has to be fixed asap before someone gets killed.

- Anchorage, AK, USA