On 10/2/2021 my driver side mirror assembly fell off when driver door was closed. On 3/7/2020 my passenger mirror assembly fell off when the passenger door was closed. My safety was at risk when not being able to effectively use mirrors for travel visibility. Others traveling behind me may have if my mirror wires shredded and it became a projectile as in both incidents I was 45 minutes from home. Both times I had to find tape to hold it up. I contacted BMW North America Customer Relations case #2021-27700837. I was told on 10/8/2021 by supervisor Ashley ext.1461 my vehicle is out of warranty and they do not have reports of mirrors falling off being an issue and would not assist with goodwill for this second incident. Please see in the forum attachment BMW is aware of the faulty mirror assemblies. Ashley informed me my call was recorded. My local mechanic changed the mirror assembly in 2020. See attached invoice. My local mechanic will change the drivers side mirror assembly this week. I had scheduled BMW Fort Myers FL appt for 10/11/2021 10:00am but service advisor Jose quoted an amount $500 higher than Walt-€™s Garage. Walt-€™s initially ordered the assembly from Fort Myers BMW via parts Dept tech Michael who held assembly in my name. See Walt-€™s quote attached. There were no warnings that the mirrors would fall off. My vehicle has been garaged both in NJ and FL since I purchased it. A few times I noticed the driver mirror assembly not close when pressing the fold button. This was not noticed for the passenger mirror. I did a web search and have noticed several times individuals complaints of broken BMW mirror assembly. I have attached photos of most relevant case on Bimmerforum.com where a tech saw a mirror fall off. The report dated 5/19/20 shows that they contacted BMW Customer Relations so they were aware of the fault and also reimbursed the customer. Although the repair shop name was not mentioned it seems that it could have been BMW dealership.

- Punta Gorda , FL, USA