So I test drove a BMW X5 e drive a couple months ago at an independent used car dealer and it looked perfect but when I drove it the car bounced excessively over any minor bump in the road. It felt like sitting in the back seats in a school bus not like driving a luxury SUV. They offered to fix it but I just felt like I couldn't trust them after this experience. I chalked this experience up to a used car dealership just trying to pass off a car to someone who might not notice the suspension being broken. So I've been searching for a couple months to find the perfect one at a bigger more trustworthy car dealer. I ordered one online at carmax and had this car delivered Friday and my husband/I hopped inside to grab some lunch and take it for a spin only to realize this second 2018 BMW X5 hybrid also has a broken suspension. It was bouncing seconds after each minor bump in the road. Additionally it had an error saying that the hybrid battery was not holding charge that we noticed the moment we got into the car. Carmax said they charged it before dropping it off and then it was discharged completely when we received it. Plus we noticed that the back end of the car was 4-6" lower from the front end, whereas the front had a couple inch clearance over the tires and the back was covering the top couple inches of the tires. We switched from comfort to sport & it did seem to limit the bounce but still there is something clearly wrong so CARMAX towed it away Friday night in September the day I got the car. Carmax repaired the suspension with bmw parts & now 6 weeks later the suspension is broken again. Carmax has offered to repair but I-??m very concerned that there is a bigger.I checked the VIN for recalls and searched the internet for similar issues with no luck. I also emailed BMW for their take and they said that they-??ve never heard of any issues.. Are faulty suspensions a thing with this car"?? Should I keep it if they fix?don't need a car with endless issues?"

- Atlanta, GA, USA

Warning appeared on my vehicle a few months ago stating something was wrong with the restraint system. While driving out of nowhere my vehicle on it's own accord will begin rocking really hard and it has become dangerous for passengers, myself or my animals in my car. Looking further into the issue, this is a common problem with X5's and people are made to believe its a sensor issue with a hefty price. There is a warranty for vehicles that 10 years or less older that is supposed to be provided by BMW but when I call both dealerships here in the area they state that does not exist. I am taking my vehicle to BWM tomorrow morning to try and get this issue fixed. I will know more tomorrow.

- Florissant, MO, USA

Basing complaint on NHTSA ID 11439582 4/25/2023 Started vehicle on this morning and ride height was normal, while doing daily intown driving, noticed that ride became extremely bumpy. I drove to my neighborhood Midas shop for inspection. There was no code but there was a dash warning with my chassis, "Drive Moderately". Midas instructed me to contact my nearest BMW Dealership in the Woodlands (Texas). I then called and explained the chassis warning that displayed and the "drive moderately" Message. The Dealership told me that the soonest that they could even look at it would be on 5/4 even though that I explained that this is my work transportation. Seeing no other option to get me back on the road, I took the vehicle to my General European Repair shop located 1.8 miles from the Midas shop. During that move, I drove under 40 mph. At that point, the shop checked to find the rear suspension airbags were leaking. Having no other choice, the shop ordered and replaced the airbags with parts purchased at the BMW Dealership. My repair cost at this point is $1940. Upon completion of this, during the system check, It was also determined that the air suspension pump was defective and that it wasn't capable of lifting the vehicle. The part alone is an additional $1558.66, bringing my repair with labor to over $4000. After reading your summary of complaints on this issue, especially with my current mileage at 50,725, this seems to be a Manufacturer known issue. I am compiling a complete file on this issue and intend to submit it to BMW for review with the hope that they will do the right thing.

- Spring, TX, USA

My 2018 x5 had the rear driver side air bag suspension give out where makes the ride very bouncy and hard pound on the uneven roads where makes you lose control of the vehicle and possibly have an incident. Came across a few more X5 owners with the same issue and hasn-€™t been a recall for these years 14-18. Suspension air seems to just give out under 60,000 miles on many people I have talk to along with the dealership confirming this has been an issue with the X5 air suspension system, but no recall or fix of the issue. Please fix and change this part.I-€™m sure BMW is aware, but need to address before they are more accidents due to this.

- El Paso, TX, USA