The SOS malfunctions by disabling the center display panel. The satellite radio and navigation don-€™t work. An error message populates the main dash display and cannot be reset by driver. The SOS device box is located in the rear overhead panel where it-€™s very difficult to access. The dealer replaced the SOS box and Li battery. After 3 weeks, the SOS malfunctions again where it randomly calls the BMW roadside assistance every few minutes. During this time, the center display screen functions are gone and replaced by a calling SOS message and all functions are inoperable. This time dealer says the rear antennae fins has water intrusion which corroded the -€œelectrical fins.-€ They replaced this part. Bottom line: the most important part of the vehicle should be the most reliable part. This device should never break and water definitely should not enter the rear antenna and corrode the electrical contacts. A major safety risk and Very poor design in my opinion. Thank you for investigating this problem.

- Lakeland, FL, USA

Car was purchsed on March 30th 2019. The seating of the car was mulfuctioning even before the delivery of the car. After three hours of working on the seating, they finally decided and claim the seats are okay, this is the first fix. Two days later, the battery light still kept on and we took the car to check, while checking the car, we discoved that the back seats are still not working, so we had the car there for 2weeks for them to fix the seat. April 13th, we were told that they have fixed the seats so we went in to get the car, now this time the back seats are working but the front seats are not working and they had to take the car again to get fixed. This is the third time. Now, we have lost all faith in this car and simply wants to exchange or return this car but they are claiming that the computer issue is not an issue for the car and refuse to exchange or return. The seats of the car did not work regardless of the postion or motion of the car.

- Chino Hills, CA, USA