To whom it may concern: I purchased this over $30,000 expensive lemon on December 2,2015. This vehicle has been in the service center more than I've driven it. My expensive lemon of an investment is currently at the BMW midtown service center waiting on the arrival of its new engine from germany. I was told it will take weeks. I am very disappointed in my pre-owned certified vehicle. The resolution offered to me is not appreciated by me. Please any feedback from BMW is welcomed. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Houston, TX, USA

The contact owns a 2011 BMW Z4. The contact stated that while driving 30 mph, the vehicle began to shake violently. The contact applied the brakes but the vehicle did not decelerate. The contact maneuvered the vehicle to crash into a curb in order to get it to stop. The contact was not injured. The vehicle was towed to a dealer for diagnosis but the contact was not informed of what caused the shaking or braking failure. The manufacturer was notified of the failure. The vehicle was repaired. The failure and current mileage was 33,000.

- Yonkers, NY, USA