This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Complaint about headrest in 2009 Buick Enclave. The headrest tilts so far forward that it is not possible for me to sit against the back part of the seat without having the headrest push my neck forward and down. Road bumps cause it to slam in and out against the head causing neck and back strain. The design of this headrest is flawed and dangerous.
- Santa Rosa, CA, USA
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- Santa Rosa, CA, USA