NHTSA — Structure: Body: Hatchback/Liftgate Problems

10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
67,967 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Buick Enclave body / paint problems

body / paint problem

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2011 Buick Enclave Owner Comments

problem #4

Mar 302019

Enclave

  • 112,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Buick Enclave. The contact stated that the liftgate dropped down and struck the contact on the head. The contact was injured, but did not require medical attention. There were no warning indicators illuminated. The contact called mario D'addario Buick GMC (329 bridgeport ave, shelton, ct 06484, (203) 242-0172) and was informed that the vehicle was previously repaired per NHTSA campaign number: 15V415000 (structure). The manufacturer was not contacted. The failure mileage was 112,000.

- Bridgeport, CT, USA

problem #3

Jun 012015

Enclave

  • 96,000 miles
The contact owns a 2011 Buick Enclave. Upon attempting to open the rear liftgate with the key fobik, the liftgate opened approximately 3/4 and slammed down on several occasions. Lawrence hall Chevrolet Buick GMC (1385 South danville drive, abilene, Texas 79605, (325) 695-8800) was made aware of the failure and stated that the vehicle was previously repaired per NHTSA campaign number: 15V415000 (structure) in 2015. The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 96,000.

- Abilene, TX, USA

problem #2

Apr 012016

Enclave

  • 10,800 miles
The contact owns a 2011 Buick Enclave. The contact stated that the liftgate independently operated. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the liftgate switch was defective and needed to be replaced. Prior to the recall, the vehicle was repaired under NHTSA campaign number: 15V415000 (structure). The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 10,800.

- Salt Lake City, UT, USA

problem #1

Dec 132013

Enclave 6-cyl

  • 53,068 miles
Gas gauge wasn't working on my 2011 Buick Enclave especially when weather was cold. Gas gauge would show less than was in the tank. Happened once or twice in 2012, but I thought it was a fluke. Then, several times in winter of 2013- so, I finally took it in Dec 2013 after getting a message in the car of a sensor failure. They quoted $517.27 to fix it and said they didn't have time that day. Took back in early Jan. Warranty just expired by 3000 miles, so I argued it should be covered. Dealership made me pay $100 towards it. They replaced the fuel level sensor. I have had it happen once again since, so I am wondering if they fixed the right part, although I would want to see it happen again to be sure before I complain again, although waiting to make sure there was a problem was what got me out of warranty when I originally took in it to have fixed. As I see the recent recall in May 2014 of only the 2013 Buick Enclave models for the same gas gauge issue, I am frustrated. Obviously, the problem is more pervasive than just the 2013 models. Safety of this model seems to be an issue. Now, I saw there is airbag recall, although I haven't been notified yet. I had water pump issue fail the week after I had it checked for recall notice and they had said it was fine and didn't need fixed. Scary as I got notice all of a sudden that car was shutting down and it did - luckily, I wasn't on the freeway and could pull off quickly, but I was still stranded without warning. Frustrating after I just took it in for this recall issue and was told it was fine. I've also had the liftgate issue (release switch failed), issue with driver's side door, and A/C issue - all in a car that isn't that old.

- Chesterfield, MO, USA

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