The contact owns a 2007 Buick Rainier. The contact received notification of the NHTSA campaign number: 14V755000 (exterior lighting) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. MA 10/16/15

- Bessemer, AL, USA

Windshield wipers started acting erratically while I was driving in completely dry weather. The wipers would turn on and off by themselves and periodically activate the washer which would splash water all over the windshield causing visibility issues. When this was occurring the on off switch would not function and there was no way to stop the wipers from coming on or spraying water. This is a huge safety issue as it is impossible to know when the wipers and washers will turn on start spraying water and block my vision of the road. I searched and found that a GM service bulletin was issued for the 2006 Rainier on your website regarding a wiper motor malfunction. I called GM to inquire what steps they would take to repair this equipment malfunction. I was told the service bulletin was not applicable to my 2007 vehicle even though the manufacturing date listed on my Rainier is August 2006. They said the VIN # was tied to the year model 2007 and they could not authorize a repair based on a 2006 listing in the bulletin. I believe GM installed one of the defective washer motors in my 2007 Rainier when it was built in August 2006 and I want them to cover the cost of the repair.

- Hope, AR, USA