This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought a 2007 Terraza in April of last year. I have had nothing but trouble from the start. The brakes started making noise in the first week. The dealer cleaned the pads, but that did not work. They eventually replaced them, but it still squeals. Then the emergency break light would come on even though the brake was never used, and the cruise control would not engage. I brought it back again. They said that these problems were related and it had to do with wiring. The back end was making a terrible thumping sound every time I would go over the slightest of uneven surfaces. They told me the gas tank strap was loose, and they tightened it, but it did not solve the problem. I took it back and insisted that a technician ride with me to hear the sound. Long story short on this problem, they said they had to call headquarters and many Terrazas have the same problem. They had to replace the whole back axel, and had the van for two weeks. After that, I too had trouble with the automatic doors coming open for no apparent reason. Twice, I came out of the store to find M Y door wide open. I count myself lucky since it was better than them opening while driving with my kids. Back again. I was told they recalled the doors, but I cannot find any record of a recall on the web. I am calling again today because I have had trouble lately with the van not wanting to start on at least four occasions or starting but wanting to die when put in gear. When I bought the van, it was a program car and had 20,000 mi. It has been 9 mos. And now has 30,000 miles. Should I be experiencing this many problems on a vehicle with only 30,000 miles"?? I haven't with any other car. Could I have a lemon??? I certainly would not recommend a Terraza to anyone!!!! the service people have been pretty accommodating and fixed most of the problems, however, I'm a little scared of the safety issues here. What else might be wrong that will creep up later?"
The contact's employer owns a 2007 Buick Terraza. After driving the vehicle for approximately 15 minutes at 30 mph, the brakes failed. The contact had to maneuver onto a grassy area and then apply the emergency brake to stop the vehicle. The vehicle was driven to a dealer and they stated that the brake fluid was contaminated. The current mileage was 8,765 and failure mileage was 8,753.
The contact owns a 2007 Buick Terraza. The contact stated that the brakes are squeaking on the passenger side front wheel. The failure occurs each time the brakes are applied. The manager at the dealer stated that nothing can be done because the brakes squeak on all their vehicles. The purchase date was unknown. The current and failure mileages were 5,600.
- Elyria, OH, USA
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- Miles City, MT, USA