This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Cadillac SRX. The contact stated while driving at an unknown speed, the vehicle began to shift independently into third gear. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and shifted gears to drive before continuing to drive to his destination. The contact stated that he experienced the failure several times. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the timing chain needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic and the timing chain was replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.
- Smithton, IL, USA
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- Smithton, IL, USA