NHTSA — Exterior Lighting Problems

2010 Cadillac SRX (Page 5 of 11)

10.0

really awful
Crashes / Fires:
6 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
66,705 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Cadillac SRX lights problems

lights problem

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2010 Cadillac SRX Owner Comments (Page 5 of 11)

« Read the previous 20 complaints

problem #130

Jul 182018

SRX

  • 110,000 miles

A D V E R T I S E M E N T S

Headlights are so dim oncoming cars do not see me and have swerved into my lane in attempt to pass.

- La Porte, TX, USA

problem #129

Sep 032014

SRX

  • 40,000 miles
Headlights were improperly sealed or poorly sealed allowing water to condensate inside the headlight housing. This creates a safety hazard. Water continues to condensate in the housing and then starts pooling. This can lead to getting water in the headlight electrical circuits causing electrical shortages which can ultimately lead to a fire. This is a a very common issue and needs to be resolved instead of pinning it on owners.

- Littleton, CO, USA

problem #128

Oct 282016

SRX

  • 60,300 miles
The headlights on my 2010 Cadillac Srx have an interior condensation buildup that does not always dissipate. This causes dimming of the lights at night, a safety issue. The dealer replaced 1 headlight when I purchased my used Srx, after I fought for it. They put in a used headlight, again issue started. I found out this is a known defect in this vehicle and a costly one to correct. Why is it not a safety recall, does their have to be a body count before this is done?? Cadillac must own up to this safety issue and replace these defective and very important headlights!! a vehicle must be safe to drive anytime of the day or night. The fact that this is so common to this vehicle is unacceptable and 8 years later no recall even worse. Official action to correct this issue is an absolute must. Please consider the many safety issues associated with defective headlights.

- Wellington, FL, USA

problem #127

Jul 302018

SRX

  • 80,000 miles

A D V E R T I S E M E N T S

Low beam headlights too dim, can not safely drive at night.

- Plant City, FL, USA

problem #126

Jun 072018

SRX

  • 75,200 miles
Head lamp is wet inside the houseing and condensation is collecting.

- High Springs, FL, USA

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problem #125

May 012013

SRX

  • 15,000 miles
Excessive moistures inside headlight housings. The headlights are so dim that night drvig is no longer safe. Finally this week the driver side headlight is dead. The passenger side light was replace years sgo while the vehicle was still under warranty. This has been a slow progress.

- Cape Coral, FL, USA

problem #124

Oct 012017

SRX

  • 59,000 miles

A D V E R T I S E M E N T S

Condensation and water are leaking into the headlamp assembly. I brought my vehicle to a Cadillac service center for evaluation. They returned the vehicle with a quote for $2200 to replace the headlamp enclosures and stated that insurance would not cover the repairs because it was cosmetic. However, if I cannot afford repairs and I choose to forgo replacement, the headlights will eventually short out. This is more than a cosmetic issue. The seals on the headlamp enclosure are defective and allow water to enter the headlights. The condensation dims the headlight quality at night making night-driving very dangerous. Cadillac said the $2200 would only cover replacement with the same defective part so I may need to have my car repaired again in the future. This should have been recalled long ago. Nighttime driving is very dangerous without fully functional headlights.

- Gainesville, FL, USA

problem #123

Apr 252018

SRX

  • 146,000 miles
The lites are to dim, at nite to see the road at a safe distance ahead. We are concerned about seeing people, animals, debris. Holes etc. We have bought the brightest bulbs that is acceptable to GM spics, we had them installed by a GM dealer, the results were a very minimal improvement. GM dealer said the only other option is to buy a reto fit kit at a cost of $400. Bulbs $200. And then labor cost. To me if I am having these serious issues there R many others also this a danger to me, fellow drivers, animals, and people. Please investigate this matter. I believe there should be a recall. Please keep me posted on this investigation.

- Imlay City, MI, USA

problem #122

Mar 102018

SRX

  • 100,000 miles
Headlights have faulty seals causing condensation and water to lay inside the headlight causing the headlights to short out without any warning while driving on the highway at night, this is a very serious safety issue! why is this not a recalll? seems pretty serious 70mph an any second complete darkness

- Fayetteville, PA, USA

problem #121

Mar 052018

SRX

  • miles
Takata inflators: Headlights are very dim. Can not see the road at night. Manufactures defect may cause and accident due to poor visibility at night

- Conyers, GA, USA

problem #120

Jan 022018

SRX

  • 65,000 miles

A D V E R T I S E M E N T S

The headlights have water in them and are constantly getting shorted. Happened to me at night on a highway. Had to get off the highway immediately and figure out an alternative. Pretty scary.

- Kirkland, WA, USA

problem #119

Dec 222017

SRX

  • 69,000 miles
Both front headlights appear to have condensation and/or water inside. The low beams no longer provide adequate light for me to safely operate my vehicle after dark, and even suddenly totally blacked out one night! oncoming drivers were flashing their headlights at me, and I was forced to drive with the high beams on continuously. I called the local Cadillac dealer service dept and was told they haven't heard of any problems with Srx headlights.

- Sapulpa, OK, USA

problem #118

Feb 092015

SRX

  • 120,000 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the low beam headlamps failed to illuminate the roadway. In order to properly operate the vehicle at night, the vehicle had to be driven using the high beams. An independent mechanic was contacted, but a solution had not been determined. The dealer was not contacted. The manufacturer was contacted and provided case number: 8-387-3350820. The contact was referred to NHTSA. The failure mileage was approximately 120,000.

- Myrtle Beach, SC, USA

problem #117

Jan 012012

SRX

  • 5,000 miles
Passenger headlight assembly is full of water, possibly due to a faulty seal. This is a known issue among owners, and will eventually cause the headlight to short out and become inoperable. Replacement is over $1500, and Cadillac replaces assemblies with the same faulty seal.

- Abilene, TX, USA

problem #116

Jan 202018

SRX

  • miles
Had a bit of headlight condensation during a heavy rainfall but sun came out and dried it up and it worked fine. Gone thru many car washes since. 2 years later took the vehicle in to the dealership and asked if they could wash off the road salt after installing new tires. After getting it back the passenger headlight was all foggy and full of water and condensation. Cmon Cadillac you guys know of this problem and you hold the pressure washer on the headlight until it's full of water. I then get a call asking if I want to upgrade to a newer year... what a way to increase business and lose a customer. A well documented and known problem and you deliberately work on it until it costs your client money and it's a safety issue. What next ? what if it was a brake problem.. don't trust the dealerships at all. Used to think there was more of a reputation and more integrity.. lost all faith in good business practices.

- Ajax, AA, USA

problem #115

Aug 122017

SRX

  • miles
Headlight system is not working properly. I cannot use my low dims at night because the road is not at all visible. This is a very serious safety hazard and GM is aware of the problem but chooses not to do anything about it. We have already had a minor accident because of the low visibility. I have made multiple complaints to GM about this issue. I understand that there are several class action law suits for this issue from other consumers that are having this issue.

- Keystone Heights, FL, USA

problem #114

Dec 222017

SRX

  • 95,000 miles
When car was exposed to a heavy rain, both headlights went out due to water draining into the headlights. Per class action lawsuits and Cadillac forums, this is a widespread problem. Cadillac (GM) does not take responsibility for the issue.

- Fort Worth, TX, USA

problem #113

Nov 242017

SRX

  • 95,000 miles
Lost both low beam headlamps while driving home 12/22/2017. Had to turn on fog lamps to see. This was after dealer had my vehicle 3 times TO1)replace right low beam bulb; 2) ballast; 3) igniter and ballast. Over $700 spent to date and evident now with both low beams out more work needed to repair.

- Dandridge, TN, USA

problem #112

Jul 182017

SRX

  • 95,184 miles
Do to bad seals in the headlights water gets into the light causing the dim lights to be so low you cannot see the road to drive at night. If you try to get it repaired GM wants to replace the entire light with the same bad component at your cost. This is a safety issue and should be recalled. Replacing the light with the same bad component does not correct the problem due to in time the seals will leak again causing the lights to go out or go so dim you cannot drive safely at night.

- Florence, SC, USA

problem #111

Dec 122017

SRX

  • 116,003 miles
The contact owns a 2010 Cadillac Srx. The contact stated that the front passenger low beam headlights shorted more than twice. The bulb was replaced by the contact. During the third failure, the bulb failed to illuminate. The contact was uncertain as to what was causing the failure. The dealer (james hodge Chevrolet of broken bow, 1207 S park dr, broken bow, ok 74728, (888) 592-3964) inspected the vehicle and provided testing to check for moisture within the headlamp assemblies, but was unable to determine a remedy to prevent the failure. The manufacturer was notified. The approximate failure mileage was 116,003.

- Idabel, OK, USA

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