This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My headlight assembly have been taking in water for about a year. Last year I had to replace the ballast on one side. Last week we had a lot of rain and while driving home both of my headlights went out. I-??ve looked up the problem online and found out I-??m not alone. Cadillac did send me a notice last year about a settlement they made for similar issue but the notice they sent me stated it was for models with halogen bulbs. My vehicle has HID. I have called several dealerships and was told the part cost about $1400 each. I want to replace both sides. They say they don-??t have both available. My guess is there-??s a shortage because everyone has this problem. Cadillac should have been made responsible for selling this garbage. This is a safety and consumer problem. How can I drive my vehicle if I can-??t even replace the part ?
The headlights, driver and passenger, repeatedly fill up with water/condensation and cause the light to short completely. This is dangerous for night time driving as it impairs visibility and is also illegal. When I asked a repairman about a replacement I was told that it-??s useless as the replacement parts are made of the same components and I would pay thousands of dollars to eventually incur the same problem because it is a design flaw. There is no warning that the light is going to short. It just shorts but it usually is when the water has built up inside the light. If it rains or snows I-??m guaranteed to get water in the lights and with large accumulations of precipitation is when it-??s for sure shorting out from water/condensation buildup. I have had the lights short at least 4 times over the last two years.
Unknown the dim headights as well as moisture in headlights seems to be a common problem. It is not safe driving with the headlighs on dim---you must drive with them on high beam to be able to see the road ahead. Something needs to be done for GM to correct this most dangerous problem as many are having this same problem. Please help!!!11
The exterior housing units prematurely wear out and allow moisture to cause failures of the lights. The makes driving at night hard, because you can barely see. GM tried to give some customers a rebate, but this required owners to pay out of pocket at first for repairs, and this causes me an undue burden because I don't have that kind of money. This is very dangerous and GM should recall this.
In Sep 2021 I purchased this car. During the first drive after dark I noticed the headlights were very dim and the high beam only extended to just go just past the front of the car. these are the up-level HID lights. I didn't do anything right away as I rarely drive at night and then in well-lit areas. There is also considerable condensation inside primarily the passenger side light. On Oct 23,2021 I went to Caddilac of Bentonville, AR to inquire about an open recall on the rear end. They are ordering parts. While there I inquired about the headlights and asked if there was a recall on them. The answer was there is no recall established but that it is a known problem by Caddilac. Today, I started started an Internet search for more information and found 166 problems noted on Web Site carproblemzoo.com. Nearly all stated it as a serious safety issue. Some reported near accidents, lights burning out while driving, condensation inside, dimness, etc. Fortunately I haven't had an accident nor have they burnt out. However, I do consider the problem a very serious concern. I can drive into oncoming traffic with high beams on and get zero reaction from the oncoming drivers. Actually, dim as they are, the low beams provide better light. This obviously has been a long-time problem on this and other like vehicles. There are 160 complaints on carcomplaints.com including crash and injury. Caddilacsociety.com says customers have been promised reimbursement for expenses but apparently little to no response from GM or Caddilac. There has been at least one class action lawsuit.The Internet is full of these serious safety reports and it makes me wonder why NHTSA has not made Caddilac issue a recall to prolate these faulty lights.
- Fayetteville, AR, USA
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The headlights get water inside and at times enough water to cause the headlight to fail. I have had both headlights fail as a result of this. Cadillac is aware of this design flaw and was only willing to reimburse customers who were able to pay for the replacement lights up front. This is not fair to people who have purchased Cadillacs who were not able to pay, especially considering that it is a design flaw. These cars are way too expensive to have such a flaw and for it to be as costly as it is.
The 2011srx the low beam is so bad you have to drive with the high beam at night there are a lot of complaints on this and nothing is being done other safety problem.please look into this problem hard to see road at night unless bright lights are on.
My headlight assemblies would get condensation and cause the bulb to become dim or burn out. Had to replace bulbs several times but still difficult to see 20 ft in front of me when driving the dark roads in north west New Jersey. Was told it was a known issue and to drill holes in the back of the headlight, which I did not do since I didn't want to damage the assemblies. The cost to replace both assemblies would have cost me at least $2000 or more which I did not have. I replaced the assemblies with aftermarket ones and had them installed by my mechanic. I than received the letter from Cadillac that they would reimburse us. I filled the paperwork and sent all the documentation. Never hear back for months so I followed up and was told I was missing the vin # on the receipts. I resubmitted the documents with the vin # and again waited. Made 2 more calls one said it was bring processed and should get a check in 90 days the second told me it was still being processed. Waited again for my check and still nothing 2 more phone calls and the second one has now said it was declined. When I ask to speak to a supervisor I was told there was no one there. I asked for a phone # to call someone and again was told there was no # to be given. I kept trying to speak to someone and finally the women told me she was done with our phone call and hung up on me. I don't know what or who to speak with to get this resolved. I am out $1000 for a know safety issue. If I hadn't replaced my headlight assemblies I would not be able to drive my car at night. Please contact me and assist in any way possible. Thank you for your time and consideration in helping
I have several recalls that were not done to my vehicle. I moved around alot and when I asked the dealer, they said no. I found out that I paid for some of my recalls including the latest one with my headlights/ headlamps. They have been an issue for many years with water, moisture, the dealership said wear and tear, not so, faulty from all the complaints world-wide. I had purchased my vehicle straight up from the dealership in 2011. I have been the only driver and owner of my vehicle. Can you please help me recover all the recalls for my vehicle so my car can get fixed. Thanks again in advanced.
There is water getting into the lights in making them [xxx] and not work very hard to see at night parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The headlights never have worked right. From day one, they never put out enough light to see to drive at night. They come on, but you cannot see unless you turn on the brights.
There is moisture in the headlamps which has caused the lights to dim to the point that it is unsafe to drive at night. I can see when I turn on the high beams but I can only do that when there is no oncoming traffic.
Improper seal allows moisture and cobdensatuon in which causes the headlights burn out. I have owned this vehicle for 2.5 years and have replaced the headlight bulb 3 times.
When using low beams it's like driving blind! you can barely see a foot in front of you at night. Must use high beams at night or risk your life due to lack of visibility due to discoloration/problem with lens covers!
The headlights on the car don't work properly. They are too dim to see at night. You can't see the roadway at all. Light replacement doesn't fix problem. Is a problem that the car was built with. Others I know are having the same issue. There needs to be a national recall on this to help safe people from traffic accidents that are the manufacturers fault.
Headlights are dim on low beam with condensation present inside housing. Very dangerous nighttime driving. Must use high beams in order to see to drive which also creates very dangerous driving conditions in the face of oncoming traffic. Have also had rear axle repaired which appears to be a very common problem with Cadillac Srx models
A D V E R T I S E M E N T S
- Milwaukee, WI, USA