9.5

really awful
Typical Repair Cost:
$700
Average Mileage:
95,650 miles
Total Complaints:
12 complaints

Most Common Solutions:

  1. not sure (7 reports)
  2. replace light assembly (4 reports)
  3. replaced bulbs (1 reports)
2011 Cadillac SRX lights problems

lights problem

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2011 Cadillac SRX Owner Comments

problem #12

Nov 262021

SRX ES 3.2L V6

  • Automatic transmission
  • 101,000 miles

A D V E R T I S E M E N T S

I have only had this vehicle less than a month--I am 83 years old--wife is 81--we can't drive it at night without having to put high beam on ALL THE TIME. I am very dissapointed in General Motors with their LACK of doing some sort of recall to properly correct this problem. from what i have been reading--GM is not being too helpful in solving the problem and seems to be requiring the customer to fix the problem---pay the repair costs and then "hopefully" get some sort of reimbursement in a few months---MAYBE!! when i went to our local cadillac dealership---all he told me was it would cost [i believe] $1800 to fix the problem but never mentioned any sort of rebate from GM-----I will go back either to this same dealership--or--another and see what happens . It's so bad that i might just trade for a different car

IF YOU HAVE SUGGESTIONS FOR ME AS WELL AS OTHERS---LET ME KNOW WHAT TO DO NEXT

THANK YOU BARNESM

- barnesm, Rock Hill, US

problem #11

Aug 012017

SRX Luxury 3.0L V6

  • Automatic transmission
  • 94,800 miles

The low beam halogens are next to useless. I replaced bulbs but that did not help. Never saw such a weak beam in any car I've owned. I've had everyone who's been a passenger in this car at night remark about the dimness of the low beams. My wife won't ride with me in this car at night and now I won't either. If you haven't received a letter from GM soon be on the lookout. They are now willing to pick up the cost of diagnosing the problem (don't know what this entails) and compensate the owner for up to $1600 for the diagnosis and new light capsules. The capsule is the whole light assembly not just bulbs.

I made an appointment at the Caddy dealership and was told that the original capsules are now admitted by GM to have been defective. Also you should know that you, the car's owner, must pay for this work up front and GM will compensate you by late July. Hopefully July of this year! I read that this same program has been in effect for some time but only in California and Florida. I guess those Cadillac owners are more deserving of safe lighting than the rest of us. This is a lot to go through to get low beams comparable to a Chevy Spark. On the flip side my high beams are nice and bright!

Update from Feb 29, 2020: Just thought you would like to know: unless your hands are the size of a squirrel monkey you cannot get to the bulbs to replace them by going through the engine compartment. You must get down on the floor and remove the entire front fascia of the car. This takes removing about 300 screws and will take ten days for 1 person. Eight days for two. Ha! I did it by myself on my 73rd birthday so it can be done, but I don't want to do it again. It's GM's job...

- Doug V., Galloway, OH, US

problem #10

Jun 012019

SRX UT V6

  • Automatic transmission
  • 131,828 miles

Bought 2011 Cad SRX used, then discovered the problem. After research, I found Florida and California had recalls from GM. I received a customer satisfaction letter dated 2/24/2020 stating that Cadillac would reimburse owner $800 per assembly after out-of-pocket expense if a claim was returned by May 28, 2020. Contacted two dealerships in NM, receiving quotes of $4000 (approximately). One service agent said Cadillac representative would not return call to him, expressing his frustration. I feel Cadillac is using the current coronavirus epidemic and the short period with which to respond, as well as, the outrageous price of replacement and the low reimbursement payment to shirk responsibility and not pay for the problem.

- Roger A., Arroyo Seco, NM, US

problem #9

Apr 022020

SRX V6

  • Automatic transmission
  • 96,000 miles

A D V E R T I S E M E N T S

click to see larger images

poor low beam headlight illumination

The headlights on low beam do not project light. I have to use my high beams at night, which causes on coming traffic to shine their high beams in my eyes. The low beams are so dim that I have stopped driving my car at night.

- Tara A., Joshua, TX, US

problem #8

Apr 152020

SRX 3.0L

  • Automatic transmission
  • 127,000 miles

There is a lawsuit regarding this matter and I need to be included or have this repaired through GM as this is an defect or should be handled as a recall.

- Tanessa B., Hillsborough, NJ, US

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problem #7

Feb 012020

SRX Luxury AWD 3.0L

  • Automatic transmission
  • 120,000 miles

I bought my SRX from the previous owner. I test drove it and bought it during the day. I had no idea that the low beams were worse than if I only had candles for headlights. When I realized that the problem was more in depth than just changing the bulbs, I brought it to the Cadillac dealership. They told me that I would have to have a letter from GM and submit that to the dealership at the time of repairs. Here is the kicker! I would still have to pay out of pocket. If that is the case, why would I have to give them a letter? I digress....I was told to pay for the work, take the letter as well as the receipt for the work and send it to GM. I asked what number do I call or what address should I send it to. I got a blank stare. I left the dealership with just as many questions as I did before I got to the dealership. I ended up buying the headlight assemblies from O'Riley Auto Parts. Now, I have to pay someone to install them. I just want to be able to see more than 3 feet ahead of me when I'm driving at night. If anyone can tell me how to get reimbursed, I would love to hear from you.

- Lisa S., Havelock, NC, US

problem #6

Jun 012018

SRX 4 Door 3.0L V6

  • Automatic transmission
  • 72,449 miles

A D V E R T I S E M E N T S

We purchased this used 2011 Cadillac SRX thinking we were getting a "Luxury" vehicle but the headlights are so dim on low beams I feel it is unsafe to drive at night. As we are getting older(57) sometimes it`s harder for us to see. We have to drive with our BRIGHT LIGHTS ON OR WE CANT SEE HARDLY ANYTHING AT ALL. With all of that being said I think this is a VERY SERIOUS ISSUE that GM needs to rectify before someone gets seriously injured or GOD forbid killed.

- Mark C., WINSLOW, US

problem #5

Jul 212018

SRX

  • Automatic transmission
  • 94,000 miles

The lights on this Cadillac SRX suck the big fat one.

- Stephan B., Pittsburgh, US

problem #4

Jul 022018

SRX V6

  • Automatic transmission
  • 80,000 miles

It's ridiculous that Cadillac has not recalled the head lamps for 2011 SUV's - they are extremely dangerous to drive in the dark. I am going to get rid of mine just because of this - unbelievable that it's not illegal (that's how bad it is).

- Deannea D., Madison Heights, US

problem #3

Oct 012017

SRX LX

  • Automatic transmission
  • 71,000 miles

Headlights dim and cannot, I have an extended warranty on the vehicle and dealer states it not covered under the warranty.

- Kathy T., Orlando, US

problem #2

Nov 042016

SRX Luxury 3.0L

  • Automatic transmission
  • 79,536 miles

Driving home the day we bought the car, the low beams were really dim. I guessed that ok, you need new headlights. Just recently tried to put new ones in and guess what ? Still really dim low beams. Now I see why by reading complaints and solution. You would think a company like Cadillac would jump right on fixing this problem since people could be injured or worst. But I guess I should go back to a Mazda. So now I will have to try to deal with Cadillac and see where that gets me. Thank God I still have my old reliable Cavalier which I will probably have to sell to pay to see where we are going at night in our Cadillac.

Update from Mar 22, 2017: First of all I want to apologize to Cadillac. I let my emotions get the better of me. Actually, I look back over the decades at my satisfaction with Cadillac. I was way out of line. Over reacting is pretty childish and does not help anyone They actually have been pretty trouble free and the ride superior to many foreign cars I have owned. I am the first to admit when I am wrong and I was way to hard on Cadillac. I actually like the SRX, lets face it, the SRX is quite the head turner and a very comfortable ride. Hopefully they will offer some help on this, quite simple problem. Lets face it, the most important thing to me is does it leave you stranded. I have never been stranded with any of my several Cadillacs I have owned over the years.

- cadillacsucks3113, Cub Run, US

problem #1

Sep 152016

SRX LX 3.2L

  • Automatic transmission
  • 80,000 miles

THE ONLY WAY I CAN DRIVE AT NIGHT IS WITH HIGH BEAMS. I WENT TO REPAIR SHOP AND WAS TOLD TOO HARD TO REPLACE BULBS. READ ON LINE THERE HAVE BEEN COMPLAINTS SINCE 2011 ABOUT THIS SAME THING. HAS ANYTHING BEEN FOUND OUT TO SOLVE IT BY CADILLAC?.

- mooneyham, Myrtle Beach, SC, US

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