really awful
Crashes / Fires:
9 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
46,346 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Cadillac SRX seat belts / air bags problems

seat belts / air bags problem

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2012 Cadillac SRX Owner Comments

problem #11

Jan 232021


  • 133,000 miles


The contact owns a 2012 Cadillac Srx. The contact stated while driving 25 mph, when depressing on the brake pedal but the vehicle began to accelerate. The contact stated no warning light was illuminated. The contact stated he rear ended another vehicle. Airbags did not deploy. The contact sustained a fractured right foot, back and neck injuries and front passenger sustained neck, back and both knees injured. The contact did seek medical attention the following day. A police report was filed. The vehicle was not drivable. The vehicle was towed to tow lot. The contact stated he called used dealer and were made aware of the failure. The vehicle was not diagnosed or repaired as of yet. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 133,000.

- Pascagoula, MS, USA

problem #10

Nov 232020


  • 153,014 miles
The contact owned a 2012 Cadillac Srx. The contact daughter was driving 65 mph highway while raining the vehicle hydroplain which caused the contact daughter to lose control of the vehicle. And crashed into medium in the road where another vehicle hit the contact daughter vehicle in the rear. The contact stated no front and rear air bags deployed in the vehicle. No medical attention at the scene of the failure. The contacts daughter did go to the hospital two days after the failure. A police report was filed. The vehicle was towed to an independent mechanic where then the contact insurance had it towed to diagnosed the vehicle as a totaled loss. Now the contact just receive a recall notification from the vehicle manufacturer in reference to rear suspension toe adjuster link being loose and now the contact feel that was the caused to the failure of the vehicle at the time his daughter was driving.the failure mileage was 153,014.

- Baiser, KS, USA

problem #9

Jun 252018

SRX 6-cyl

  • 54,000 miles
On 6/25/18, my wife was traveling 45 mph., in our 2012 Cadillac Srx. The vehicle in front of her went to make a left turn into a subdivision. But, then decided not to do that and pulled back into the lane of my wife. She slammed on her brakes, to avoid hitting the vehicle. However, she couldn"T anticipate their move. She hit them from behind, going 45mph. She hit her forehead on the visor bar twice, causing a skull fracture, brain bleed, sever concussion, deep lacerations, a burst artery in her forehead to where she was bleeding heavily and unconscious. Her chest hit the steering wheel, which badly bruised her ribs, causing a hiatal hernia, due to the impact. She suffered lacerations to her left arm, knee and has ruptured discs in her cervical spine. She was icu for several days due to the brain bleed and head injuries she sustained. Our air bag never deployed and the driver seat belt didn?T lock on impact, allowing her to bounce upward twice and sustained the head injuries. The Cadillac air bags and seat locking mechanisms failed to protect her from injuries she should had never had. Someone needs to research further these issues for the 2012 Srx so other consumers don?T feel safe in a vehicle, where the safety mechanisms fail. Cadillac should not be able to get away with this. Should the 2012 Srx have a recall on air bags and seat belt locking mechanisms failing" more than one complaint has been posted, so I hope the NHTSA investigates this for us all. Please consider this a formal complaint! thank you, and please follow up!

- St Charles, IL, USA

problem #8

May 312017


  • 94,700 miles


Two cars ahead of me was going straight and all of a sudden turned into a strip mall without indicator, the car in front of me slammed on their brakes and so did I, but I still ended up rear ending the vehicle in front. I think my speed was around 30 at the time of impact. I hit my chin to the steering wheel. Got multiple cuts inside of my mouth. And couple of them on my face which required stitches. My air bag did not deploy and neither the seatbelt prevented it, which I thought was odd. Checked with Cadillac if hey were aware of any problem with the car. They denied the existence of such an issue. So I want to get the vehicle investigated, so that nobody else should get hurt the way I did; also I have another Cadillac and need to know. Will really appreciate it. Thanks

- Brookfield, WI, USA

problem #7

Oct 262016


  • miles
The contact owns a 2012 Cadillac Srx. While drive approximately 30-40 mph, the brake pedal was depressed and failed to stop the vehicle. There were no warning indicators illuminated. As a result, the contact crashed into a guardrail and telephone pole. The air bags failed to deploy. The contact sustained minor injuries that required medical attention. A police report was filed. The vehicle was towed to an auto body shop, but was not diagnosed or repaired. The manufacturer was notified of the failure. The vehicle was serviced per NHTSA campaign number: 14V571000 (suspension), but was still having issues. The failure mileage was unknown.

- Bardstown, KS, USA

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problem #6

Dec 142014

SRX 6-cyl

  • miles
Mva with two impacts; front driver side (significant impact) and front of vehicle no airbags deployed.

- Eagle River, AK, USA

problem #5

Mar 272014

SRX 6-cyl

  • 9,089 miles


Vehicle driver air bag did not deploy, nor any other air bag, upon collision to rear of a stopped pick up truck. Speed of offending vehicle was approximately 45 mph. Driver suffered chest injury from seat belt. Damage estimated to front end exceeds $10,000.

- Saddlebrooke, AZ, USA

problem #4

Mar 232014

SRX 6-cyl

  • 30,000 miles
I fell asleep while driving, jumped a levee, ran through a fence, and wrecked in a grassy watery area. My engine was smashed, the motor mount broke, and my tires are pushed back. My air bags did not deploy. My face hit the steering wheel and my nose is broken. I would like to find out if there is any recalls on this car.

- Kaplan , LA, USA

problem #3

Sep 202013


  • 20,000 miles
The contact owns a 2012 Cadillac Srx. The contact stated that while parked, the passenger and driver's side air bags deployed erroneously as the contact closed the driver's side door. The vehicle was towed to the dealer for diagnosis but they were unable to duplicate the problem. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 20,000.

- Pheonix, AZ, USA

problem #2

Mar 162013


  • miles
2012 Cadillac Srx. Consumer writes in regards to air bags not deploying in an accident. The consumer stated as his wife was driving, the vehicle was struck from the side, causing it to hit the concrete jersey wall and guard rail numerous times, from side to side.

- King George, VA, USA

problem #1

Sep 192012


  • 16,000 miles
The contact owns a 2012 Cadillac Srx. The contact stated that there was beige dust release from the dashboard to the rear of the vehicle. The contact was concerned that the air bags had deployed emitting the dust all over the vehicle. The vehicle was taken to the dealer who confirmed that the dust came from a fire extinguisher. The VIN was not available. The failure and current mileage was 16,000.

- Cleveland Heights , OH, USA

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