The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel -??service rear axle-??. Additionally, the contact stated that she received notification of the NHTSA Campaign Number: 21V473000 (Suspension) however, the vehicle was taking to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The contact was informed that the VIN was not included in a recall. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.

- Fort Worth, TX, USA

In Nov 2021 we had the recommended recall repairs done at a Cadillac dealership which replaced the rear toe links with a non-adjustable bar. 2 months later we installed new tires at Big O Tires but they were unable to perform a rear alignment due to the stationary toe bar. We went back to the Cadillac dealership days later but were assured the alignment was fine. Just over one year later (approx 15K miles driven) we have significant wear on our inner tires. Last week we had Big O run an ExpressAlign report and the rear tires have severe negative values. The value even with the toe bar should be +0.020. I contacted Hunter Machine Alignment and they confirmed our concerns. They said Cadillac solve this problem immediately. At this time Cadillac is only agreeing to inspecting the installation of the recall repair however this does not resolve the safety concerns with this vehicle. Why would a stationary bar be installed if the customer would not be able to get their wheels properly aligned? This recall repair seem to have increased the safety and reliability of this vehicle further. From CR Reports https://www.consumerreports.org/car-recalls-defects/general-motors-recalls-suvs-for-rear-suspension-problem-a8620817999/ According to GM, certain SRX and 9-4X SUVs were recalled in 2014 (NHTSA No. 14V571) because part of the rear suspension called a toe link hadn-€™t been properly tightened during the assembly process. After that initial recall, the company received further reports that some toe links were still loose, and it revised the procedures outlined in the initial recall. In 2020 GM continued to receive field reports about suspension-related issues. These included traction control, electronic stability control (called Stabilitrak by GM), or "service rear axle" warnings, malfunctioning taillights, swaying or wandering at highway speeds, uneven rear tire wear, or loud clunking noises over bumps. NHTSA-€™s campaign number is 21V473. The initial recall number was 14V571.

- Oakland, CA, USA

The contact's wife owns a 2012 Cadillac SRX. The contact stated while driving 55-60 MPH, the message "Service Rear Axle" was displayed. The vehicle was taken to the dealer where the rear axle was disassembled and it was determined that the rear axle differential seal was leaking. Additionally, the vehicle was repaired under NHTSA Campaign Number: 21V473000 (Suspension) however, the failure persisted. The vehicle was taken to the dealer on four occasions where the rear axle failure was repaired. The contact stated that the message "Service Rear Axle" remained displayed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 58,048. The contact stated that despite paying for a replacement part, the vehicle still has issues.

- Livonia, MI, USA

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact took the vehicle to a local dealer where the recall remedy was completed. The contact stated after the repairs were completed, she felt the rear side of the vehicle would sway side to side and she would notice it would be worst in the rain. The contact stated on 8/10/2022 while driving 42 mph, she heard an abnormal noise and noticed the rear driver side of the tire blew out. The contact stated no warning light was illuminated. The contact stated she decided to continue driving. The contact stated after parking the vehicle, she noticed the inner part of the rear driver tire belt was showing. The contact's husband drove the vehicle to their residence with the faulty tire. The contact took the vehicle to a tire shop and was informed they were unable to align the vehicle while replacing the rear driver-side tire. The tire shop informed this was the cause of the tire blowing out. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 109,000.

- Dalton, GA, USA

The contact's wife owns a 2012 Cadillac SRX. The contact stated that the adjustable rear toe link of the vehicle was previously replaced with a non-adjustable toe link under NHTSA Campaign Number: 21V473000 (Suspension). The contact later noticed that the interior of the brand new rear tires he had purchased were worn. Upon taking the vehicle to an independent mechanic for an alignment, the contact was informed that the rear tires could not be aligned as the rear toe link was non-adjustable. The dealer was notified of the failure and informed the contact that they could not assist. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 79,000.

- Middletown, NY, USA

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Mentor, OH, USA

2012 Cadillac Srx. Consumer writes in regards to suspension toe link safety recall. The consumer stated the manufacturer declined to reimburse the cost of repair. The manufacturer stated the completed repair was not covered under the recall.

- Wonder Lake, IL, USA

2012 Cadillac Srx. Consumer is seeking reimbursement for repairs made related to a nhsta safety recall.

- Gretha, LA, USA

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the recall repair was not being completed, it caused the inner sidewalls of the rear tires to wear down prematurely. The contact took the vehicle to the local dealer and made them aware of the failure and scheduled an appointment for 2/3/2022. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.

- Boonville, IN, USA

The recall was performed on my Cadillac SRX back in November. The recall fix that GM put out has now cause more problems than there was before the fix. What has happened is that the solid toe link is to long and has put my cars alliagnment way out to the point that the car is not safe to drive. I had new struts, shocks and front toe links put on just before the recall fix and there was nothing wrong until the fix. Now the reallaignment can not be done because of the fix. GM needs to recall the recall. I am taking it back to the dealer that performed the recall fix and telling them that I am not paying to have it corrected. My mechanic stated that in order to correct the problem that GM created is now going to cost over $500 a cost that I should not have occurred.

- Sherwood, OH, USA

While driving on the highway my car suddenly went sideways five times. I had no control over my vehicle and luckily did not hit another vehicle. Once I was safely on the shoulder, I saw that my rear driverside wheel was sticking out. I had it towed to the dealership and then found out that there was a recall on the rear toe end link adjuster. They kept my car for weeks and kept sending me assessments of damage and assuring me it would be good as new when returned. After I declined their offer to fix my front struts for about $4,000 they said it was ready, but still needed to be aligned. I drove it home and immediately called bc it was not fixed and swayed dangerously on the road. They said bring it Monday (this was a Friday) it sat in my driveway then I noticed all the oil that leaked. I took it back (couple more weeks) they said oil changed (cost to them) leak caused by gasket not sealed properly. Also the washer fluid kept just pouring out and they had to fix that which they said was my fault but I'd never had trouble before. Then they said my car was ready and they had fixed the recall by making the adjuster NON adjustable. My car still swayed all over the road and now makes a loud clanking noise in the front. After a month my rear tires both on the inside of the tire closest together are wore out showing wires. I paid for two used tired. Two weeks later it's happening again. Another shop checks the tires and is amazed that I made it to have him check the tires because the toe link but was so loose that my wheel was about to fall off again! He tightened the nut that IS undoubtedly ADJUSTABLE. My tires are now wearing out again and I've yet to receive any news on how to get the national recall fixed. No concern for safety at all.

- Inola, OK, USA

I received a recall from GM as to the toe links in my vehicle. On November 4th it went into the dealership to have the parts replaced and the following morning my car lost control when something happened between the tires and the steering which caused my car to swerve all over the road, lose control, flip and go into a ditch. There were 3 warning lights on, ABS, traction, and Stabilitrak. The car has not yet been inspected but will be. Thank God it happened around 5:30 a.m. when there were not a lot of cars out yet on the highway.

- Hibbing, MN, USA

The contact owns a 2012 Cadillac SRX. The contact received a recall notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not yet available. The dealer had not returned the contact's calls regarding the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Louisville, KY, USA

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension). The contact stated that while driving at 45 MPH, the vehicle was inadvertently pulling to the right, while making a turn, the tires felt like they were dragging, and the front passenger-€™s side fender was making noises while turning. The traction control and another unknown warning light were illuminated intermittently. The dealer was made aware of the recall but informed the contact that the parts were not available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

- Rockledge, FL, USA

The contact owns a 2012 Cadillac SRX. The contact stated that the service rear axle warning light was illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension. The contact called the local dealer and was informed about diagnostic testing. The contact informed the dealer there was no noise or light illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The failure mileage was 27,000. Parts distribution disconnect.

- Brownsville, PA, USA

Vehicle recall letter for recall N212340980 received stating service is needed but there are no parts. Check with the dealership. Called local dealership x3 and no call back. Went to dealership 10/5 and was told "there's nothing they can do". How do I know when I can get my car fixed"?"

- Traverse City, MI, USA

So while driving the stabilizer light came on and it swerved when I went to hit my brakes to stop the car because I was heading across a bridge the brake somehow lost power and I pushed and it didn-€™t do anything by the time I got the pressure to come back I guess after pushing a few times it was too late and I rear ended another vehicle and completed pushed in the entire front on my truck. This is the second time the light came on but the first time it swerved and then the brakes going out shouldn-€™t have happened because I got the brakes replaced earlier this year

- Albany , GA, USA

The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that while driving the vehicle, the traction control warning light remained illuminated. VIN tool confirms parts are not available. The failure mileage was 100,000.

- Syracuse, NY, USA

2012 Cadillac Srx. Consumer writes in regards to rear suspension toe link safety recall.

- Joliet, IL, USA

The contact owns a 2012 Cadillac SRX. The contact stated while driving 50 MPH, he lost control of the vehicle and ran off the road. The contact stated that the traction control warning light was illuminated. The contact stated while attempting to drive over 25 MPH, the vehicle began to vibrate. The contact was able to continue driving under 25 MPH to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired but was pending repairs. The contact stated that he received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 100,000. VIN tool confirms parts are not available.

- Keaau, HI, USA